Yves Rocher Reviews 

AFTER 4 times trying to pay the order and was put on hold 4 times for an hour then disconnectedey are charging me interest on a late payment. I tried to pay it by phone due to lost mail orders and substitutions on my order. I paid them all despite complaints they did not fix. I called them 4 times, was put on hold for an hour then disconnected without taking the payment. THEY CAUSED THE DELAY!

Great product, super fast shipping. Thank you!

Best company I've ever dealt with for product which are amazing, clean and work as recommended. A lot of the complaints seem to be with on line orders which is too bad because live is amazing easy and very professional.

Very disappointed with their customer support. I did the try before you buy program which expired in 12/14. On 12/10 I contacted support and wanted to return a couple items. They offered a coupon if I keep them which I agreed to and was told in 24 hours I would get a code. I never got the code and my follow up emails were no responded to. On 12/15 I said I was very disappointed for the lack of response and just wanted to return everything. Finally got a response that I was past the return period! Very shady! I’m currently disputing the charge with my cc as I have all the proof I contacted them before the trial period ended. Never dealing with this company again.

When I was ordering YR showed a less total + a surprise gift but I guess that was a scam because when I did the payment and received order details in the email a higher amount was charged and there was no gift added in my order. I tried to cancel my order at that very moment but everything failed. Next day tried customer support and it sucks, as they simply say we cannot cancel you will have to receive what you ordered. They have a very weak system in Canada and its frustrating. I WILL NEVER ORDER FROM YR.

I have been a customer of Yves Rocher for years
and I misplaced my key code for a privilege offer and they refused to let me order without it , receiving the privilege offer , shows I am a long standing loyal customer but that did not matter at all
SO MUCH FOR LOYALTY !!!!!!!!!!!!!

second time i order form this store there is a problem. first package game with items covered in grease. second time the parcel was broken and one item missing. contacted customer service email and it did not respond both times. do not recommend

I paid with check but keep getting bills threatening collection
When I tried to communicate couldn’t get live body and when I did could not understand.
I finally emailed which haven’t heard back.
I’ve ordered from them 30 years and struggled at times but I am done

I made an order online. was marked as delivered in mailbox but my mailbox was empty.

Contracted the customer support and they were so rude because they expect everyone to speak French! They kept repeating we don’t speak english and did not connect me to a person that does!

How ridiculous can you be as an international company 😅 don’t you expect foreign expats living in France to buy your products ??

I made an order online. When the package arrived I got shocked: totally wrong items, wrong invoice 🧾, $$$, things I would never order. What’s astonishing: my name, the order number and customer number were correct (on the invoice) but absolutely not matching my actual order-details and the confirmation I received by email. Sent a message to customer service regarding the same and the response came from Therese, A customer service manager: “We are sorry to see you leaving. We have removed your name from our e-newsletter subscription.” Rude! Dishonest! Not accurate! Irresponsible! And not a single word about wrong items or wrong Invoice or how they suppose yo fix it! This is Yves Rocher Canada. Horrible attitude and awful unacceptable mistakes.

Yves Rocher has the blood of every peaceful Russian citizen assaulted by police in the past few weeks on its hands. Don't smear it on your skin and hair.
This company was complicit in fabricating charges that led to unlawful imprisonment of the Russian opposition politician Alexei Navalny. It remains silent in the face of his continued persecution on those charges, in the face of police violence and persecution of peaceful citizens who protest, and in the face of suppression of the free press. Yves Rocher claims to be "apolitical" – it is not. Complicity and inaction in the face of human rights abuses is an active political choice. Thank you, Yves Rocher, for translating moral cowardice into several languages for us all to see.

Do NOT buy anything form Yves Roche! They played a crucial role in the arrest of Russian opposition leader and anti-corruption fighter Alexei Navalny, followed by massive protests and brutal arrests of thousands of people. While most of the world had condemned these actions, Yves Roche declared to be "apolitical", referring to the decision of Russian courts and somehow "forgetting" that European Court found Navalny not guilty! Why? May be they are worried about their profit from Russian market? Please, stand up for Justice not for their profit!

Bad cosmetics, bad company, don’t ever buy

Yves Rocher is a deceitful, corrupt and immoral company. For the sake of money, this company has already gone to the most terrible meannesses. Yves Rocher are Putin's corrupted dirty friends, traitors to the law. Stay away from this company. Who knows what harm their products will do you?

A friend ordered a Christmas gift for me. The order confirmation email showed that they got the invoice and delivery address mixed up - so she immediately wrote them to fix this and to send to the right address.
They informed her that changes are not possible and we have to wait for the package to to come back to them (after being non deliverable) and then request a second delivery attempt.

So she waited for this and requested the second delivery attempt just to now get the informed that she needs a letter of authorisation for the change of the address.

Being in complete disbelieve I then called them and after a lengthy process of describing the issues and reordering the products by ID! (it's apparently not possible to just do the same order again by order number etc.) the guy just hung up on me after I answered with the my birthday for the data validation - not even giving me any chance to solve this.

I called them again trying to fix/clarify this whole mess and telling that apparently the order has her birthday and I can tell him the birthday he needs - but that didn't matter at all to him.

I got a "Don't call us again" and was hung up upon a second time. This is honestly my worst customer experience so far ...

Their customer service is surprisingly terrible. At first I thought It was just me having an unfortunate day when I had to deal with a rude sale person in their store at Yonge Dundas mall, Toronto, Canada. Yet the second time, I called to their toll free as I made an order with wrong billing information and just wanted to fix the address. The representative who talked to me was like he just woke up from a nap at work and he didn't want to keep the conversation go on. He kept saying he couldn't do anything with that and literally hang up on me. I phoned back the 3rd time again, someone who was too sleepy to talk clearly and nicely (it was 2pm on Friday, not that early or late). Even when I asked her a question, the other end was totally silent. I had to ask "Sorry did you hear me well?" And that when she replied "Yes, give me 1 second". During the conversation, they never said " please" when they asked for information. I was the one who had to keep saying Please and "sorry are you still there".
I swear to God never ever buy from the brand again

I love the products.. Yet they sell expired products in my city and they find it normal!!!

Don't trust their reviews!!

Bought several products and went on to their site to review them, they decided to post only the top positive reviews. Emailed them twice about this, got ignored. Why not be open to honest reviews and opinions? Embrace customer feedback to improve!
After my order I got literally spammed with tons of printed commercials from them, you ask your customers to plant trees - is that for you to cut down and spam customers??

I find the products too high priced compared to quality and its clear the company is not concerned about improving quality or environment but only to boost their income
Really poor experience, never again.

Finally, I received my order from Yves Rocher. I ordered it on December 21, 2019. It's stated on their website 3 to 5 days shipping. After reading other reviews, I guess I'm lucky to get mine at all.
I'm disappointed with how my order looked when I opened it up. What a mess! This proves that if a company doesn't care about how they ship their products, they don't care about their customers either. I suggest avoiding ordering from them or until they improve their shipping and packing policies.