Their customer service is surprisingly terrible. At first I thought It was just me having an unfortunate day when I had to deal with a rude sale person in their store at Yonge Dundas mall, Toronto, Canada. Yet the second time, I called to their toll free as I made an order with wrong billing information and just wanted to fix the address. The representative who talked to me was like he just woke up from a nap at work and he didn't want to keep the conversation go on. He kept saying he couldn't do anything with that and literally hang up on me. I phoned back the 3rd time again, someone who was too sleepy to talk clearly and nicely (it was 2pm on Friday, not that early or late). Even when I asked her a question, the other end was totally silent. I had to ask "Sorry did you hear me well?" And that when she replied "Yes, give me 1 second". During the conversation, they never said " please" when they asked for information. I was the one who had to keep saying Please and "sorry are you still there".
I swear to God never ever buy from the brand again