My parcel from Lyon to London is stuck in French customs for some reason and nobody from La Poste has been in touch. I tried contacting them numerous times with no luck. They say that the invoice is m... See more
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See what reviewers are saying
This is my second review regarding the same parcel. I posted it 6 months ago, received the last tracking update almost 5 months ago. I have twice tried to make a claim with customer service through th... See more
Terrible website, does not go to the subject you want, everything but. I tried to contact to say leave a parcel without signature because I will be on vacation, impossible!! Google translate: Site ho... See more
I needed my parcels for my second milestone, Skema Alumni Meet 2023! There were some delivery issues due to the wrong address printed by the vendor, however, when I requested to keep the boxes a... See more
Company details
- Courier and Delivery Service
- also in
- Delivery Service
- e-Commerce Service
- Mailing Service
- Post Office
- Shipping and Mailing Service
Written by the company
Entreprise présente partout en France, La Poste est le spécialiste du courrier et de la livraison de colis. C'est également l'un des principaux acteurs de proximité au service des particuliers, des professionnels et des collectivités locales. Elle accompagne chaque jour des millions de clients dans leurs besoins du quotidien grâce à sa présence territoriale unique et son offre de services numériques de confiance. Grâce à son réseau humain de proximité, elle propose une large gamme de solutions utiles, simples d'accès et adaptées aux attentes des clients, aussi bien dans les grandes villes que dans les territoires ruraux, au plus près des Français et des entreprises. Les activités de La Poste couvrent le transport, l'envoi, le suivi et la distribution de courriers, lettres recommandées et colis en France et à l'international (Colissimo et Chronopost), les services bancaires, financiers et assurances de La Banque Postale et de sa filiale CNP Assurances, les services numériques de confiance (L’Identité Numérique La Poste pour l'identification sécurisée en ligne, signature électronique, coffre-fort numérique Digiposte, facturation et archivage électroniques), la téléphonie mobile et l'abonnement internet avec La Poste Mobile, l'accompagnement des démarches administratives dans les bureaux de poste labellisés France Services, des solutions pour les professionnels en matière de logistique, e-commerce, marketing relationnel et gestion documentaire, ainsi que des services à la personne favorisant le maintien du lien social des seniors et le bien-vieillir à domicile. L'objectif de La Poste : vous faciliter la vie en proposant des offres et services fiables, en ligne (web et app) comme en bureau de poste, tout en garantissant un haut niveau de qualité de service, de sécurité et de confiance. Avec laposte.fr, nos solutions sont accessibles partout, tout le temps. Vous pouvez effectuer en ligne vos envois de courriers et colis depuis chez vous, accéder à des services 100% numériques (Timbre Numérique via l'application La Poste, impression de timbres, lettre recommandée en ligne, envoi de colis avec Colissimo et Chronopost, réexpédition de courrier ...) ou encore acheter des produits sur la marketplace (timbre, vélo, pièce de collection de la Monnaie de Paris...). Vous pouvez aussi suivre le statut de vos envois depuis notre page de suivi, localiser et consulter les horaires du bureau de poste le plus proche de chez vous. Avec plus de 17 000 bureaux de poste et points de contact physiques en France, La Poste joue également un rôle essentiel de lien social en assurant ses missions de service public. Entreprise engagée, elle contribue chaque jour au développement économique et social des territoires. Elle permet à tous les Français d'accéder à des services de proximité, quels que soient leur lieu de résidence ou leur niveau de familiarité avec le numérique. Pour plus d'informations sur vos courriers et colis, contactez le Service Clients de La Poste au 3631 pour les particuliers et au 3634 pour les professionnels (service gratuit + prix d'un appel).
Contact info
France
- www.laposte.fr
1.9
Poor
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use buying and printing my…
Easy to use buying and printing my stamps was ready
October 22, 2026
Unprompted review
Excellence
Always has the inventory I purchase. Quick shipping great prices..
October 19, 2026
Unprompted review
La poste is very helpfull to send and…
La poste is very helpfull to send and to recieved any important letters specially from the government office even the online it is easy and very comfortable to use.
October 15, 2026
Unprompted review
great service
went this morning to collect a parcel, extremely friendly and professional service.
thank you
October 15, 2026
Unprompted review
Je salue la disponibilité le…
Je salue la disponibilité le professionnalisme et la gentillesse du personnel de La poste
October 15, 2026
Unprompted review
Valuable parcel stuck
My parcel from Lyon to London is stuck in French customs for some reason and nobody from La Poste has been in touch. I tried contacting them numerous times with no luck. They say that the invoice is missing even though I contacted the seller a couple of times and made sure that they resubmitted the invoice digitally as well. The package is worth 1,000 euros and I can't believe the poor quality of this service.
October 7, 2026
Unprompted review
Vivement la privatisation de la Poste…
Vivement la privatisation de la Poste que l’on puisse enfin avoir un service digne de ce nom !! A bonne entendeur salut.
September 23, 2026
Unprompted review
1-2 day delay is normal for every…
1-2 day delay is normal for every package. They lie to customer and lie to shops.
This time is 5 day delay. Choose any other company just not collismo.
September 15, 2026
Unprompted review
Lost parcel, no responsibility
This is my second review regarding the same parcel. I posted it 6 months ago, received the last tracking update almost 5 months ago. I have twice tried to make a claim with customer service through their online form, but twice, La Poste has closed my claims as resolved. The parcel is clearly lost and they are refusing to take responsibility. I am shocked by the inadequacy of their service. Please do not use La Poste for international shipments.
April 28, 2026
Unprompted review
La Poste ignores customer complaints
Part of the contents of my parcel from France to the Netherlands was missing when I received it. Even more disturbing, there were items inside the parcel that did not belong there and had never been put there by the sender.
I contacted La Poste customer service and provided a detailed list of the missing and unexpected items. Unfortunately, my complaint was not properly investigated and I received no meaningful
explanation.VERY DISAPPOINTING experience with La Poste. I would not trust them with valuable belongings again.
August 27, 2026
Unprompted review
Never use this courier
Never use this courier, I ordered something from france and something from lithuania on the same day (I live in belgium) and the package from lithuania has arrived 3 days before today and the package from france is still in france at laposte.
September 9, 2026
Unprompted review
i would put 0 if possible
i would put 0 if possible
it was the worst experience ever if you want to send a package please choose something else rather than la poste its so expensive and for my delivery it took over month and half and they didnt even deliver it it was the worst experience dont ever do anything with la poste
July 7, 2026
Unprompted review
Terrible experience
Terrible experience. I sent a package from London to Nice. They damaged the package and it has been allegedly sitting in a depot for 3 weeks. I have spent the last 2 weeks on the phone to them asking when it will be delivered (I even a suggested someone goes to collect it) but they will not allow this and they constantly say it will be delivered. Till now 1 months and 2 days and it still has not arrived. Today I called and spoke to three people- every time they cut me off so I have to keep calling back. It’s a total farce and so unprofessional.
August 11, 2026
Unprompted review
disgusting
I ordered shoes from Birkenstock and unfortunately this terrible company did the delivery. Twice they said they tried to deliver but I wasn't home. That's a total lie because I was literally sitting near the door both days. Terrible service. Avoid them if you can.
August 11, 2026
Unprompted review
Tries to deliver large items 2 days…
Tries to deliver large items 2 days running at the exact same time after the website would not log my other instructions- then when the postman actually sees me calling them 25 mètres away they get in their van and départ leaving me a note with obscure instructions in terrible writing.
August 4, 2026
Unprompted review
I DIDN'T RECEIVE THE PARCEL
I DIDN'T RECEIVE THE PARCEL, BUT YOU DIDN'T SPECIFY WHAT WAS THE PROBLEM IN ODER TO FIX IT, ALL MY MESSAGES WERE UNANSWERED. DR. JACQUES CORY
July 28, 2026
Unprompted review
Package was sent to La Poste on 16th still hasn't arrived
Package was sent to La Poste on 16th. It still hasn't arrived on the 25th. Actual sham of a post service.
July 25, 2026
Unprompted review
Incompetence
They do not even show up and then say "we tried to deliver a parcel but couldn't"
June 19, 2026
Unprompted review
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