Sreenath

Edit (06/01/2026): The invoices were reimbursed fully after the involvement of "Verena" from the social media team. Thank you.
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Wie viele Kommentatoren hier bereits erwähnt haben, dauert die Bearbeitung von Schäden extrem lange. Ich bin seit 10 Jahren ein verlässlicher PKV-Kunde bei ihnen und habe kürzlich auch eine Reiseversicherung abgeschlossen. Insgesamt warten nun rund 6000 Euro (1500 PKV und 4500 Reise) darauf, von ihnen ausgezahlt zu werden. Die früheste der Rechnungen stammt vom 25.08.2025

Jedes Mal, wenn ich dort anrufe, bekomme ich dieselbe Antwort: *Wir arbeiten noch daran.* Laut §VVG müssen eingereichten Rechnungen innerhalb von 4 Wochen reguliert werden, andernfalls hat man als Kunde Anspruch auf Verzugszinsen. Ich schalte jetzt meinen Anwalt ein.

Nie wieder werde ich ein Produkt von HanseMerkur abschließen. Eine wirklich beschämende Unternehmen.

Got a good deal on a flight ticket change.

This is not a car rental company. They are running a professional scam. Rented a van to help with moving for a friend. Everything went wrong from the beginning.
1. We got the van after waiting for almost 1 hour
2. The car was dirty as F*
3. We still went through with the rental as we had no other options
4. Dropped off the keys in the deposit box within the contract time
5. After 5 days, I get the invoice which says I kept the van for one additional day and was charging me 180 Euros extra.
6. After multiple emails, calls and Twitter DMs with their customer service (which is a joke, btw) I get 129 Euros back.
7. They are now charging me an extra 50 Euros for returning the car ouside business hours. This wasn't mentioned in the rental contract nor was it there in any of the earlier invoices. Absolute scam of a company.

I am going to issue a charge back from the credit card company. Stay away from SIXT!

The service is good and I also got the money in the account pretty fast. But later I realized that if you talk directly to the airline you can save on the service fee, which is close to 35 percent of the compensation.

Really bad customer service. They take your money. Sit on it for two months and suddenly cancel your order. Leaving you irritated and angry

Good experience with the booking process.