AirHelp.com Reviews 

Cheaters dont use air help from 250euro after they win only 135 eu they give you

Regarding claim # C 7080709
It’s been Five months since I submitted my claim for compensation for myself and my co- passenger Sonya. Every 3 to 4 weeks, they ask for some information which was promptly provided, but they keep Asking for same information that was previously reported. Last time they sent a link to the co passenger Sonya and asked for her email address and home address, which was sent same day. There is no acknowledgment for receiving the same and also no status update. I was previously informed that claim was approved and payment received for one ( main passenger), that was over 2 months ago, but they have not asked for bank information yet and payment is still pending. They are impossible to contact, no telephone number and any email sent is not answered. Have to wonder why we are paying a third of the compensation to them as fees when service is so bad. I think I made a mistake by claiming through them. Still waiting for acknowledgment, response and payment:

Even passed by more than half year, but the AirHelp didn't give up the claim and communication with the airline, it's appreciated.

I booked a flight to Krakow for the dates of October 29th to November 1st. The very next day, they cancelled the return flight—which was supposed to be on Sunday night—and changed it to Sunday afternoon, also adding a layover in Warsaw. The company is refusing to take responsibility, even though I wrote to them that same day stating that I wanted to cancel the return flight because the new times did not work for us. Today, I received an email stating that the company will not provide a refund for the flight, even though I had already booked a different return flight (independently of them). The company’s conduct is absolutely unacceptable. Their response only arrived after I had already returned to Israel; there was no communication from them prior to the flight. This is the last time I will ever book through this company.

I would rate zero but it wasn't an option. This company acts like the airline (Using the same e-mail logo) and it's not until they charge you a 1/3 of your refund that you learn they're a second party. I lost $200+ for their "HELP". I was getting the refund no matter what. There was ZERO help from here. A complete scam!

Excellent service. AirHelp collected all of the necessary paperwork to request a substantial refund for a cancelled international flight. It made the inconvenience of that experience a little more palatable.

My experience with Air help was indeed exceptional due to the rapid response of the team to get me my refund. Every step of the way they were forthcoming about everything, the time it may take, the fees involved and all I had to do was give them my travel information and that they would take care of getting me my refund and they did within the timeframe that they assured me. You can 100% trust airhelp to work with you to get you compensation. Thank you Airhelp

I flew international and my first plane was delayed leaving the country I was visiting. That delay caused me to miss all my flights home. Airhelp reached out to offer assistance with the airline to make a claim on my behalf. I was glad to pay the small fee for their help, it would have been a nightmare on my own. Airhelp did all the work while I went back to my life. They were able to secure an amount from the airlines, provided me with the steps to recieve my refund, and 2 days later the refund was in my account! Thank you Airhelp!

Air help did what they said they would do and worked with my airline to get me money back. It was a 6-hour delay.

They were very straightforward, transparent, and simple to use every step of the way. Very appreciative of their services.

Excellent Service and Great Support!

I had a very positive experience with AirHelp. The whole process was smooth and straightforward, and their team was professional, helpful, and supportive throughout. They kept me informed about the progress of my claim and made everything much easier than handling it myself.

I’m very happy with the service and appreciate their hard work and dedication. I would definitely recommend AirHelp to anyone seeking help with flight compensation.

Thank you very much

Very good helping

Don’t spent time with them!!!!

A very high commission, plus the addition of extra fees not mentioned in the initial offer—even though they were already aware of them—means you end up effectively splitting the amount 50/50 just for a simple request made to the airline.

Air help were very professional and helped mr get my compensation.

A great experience with AirHelp! After a year of bureaucratic back-and-forth with Wizz Air—when I had completely lost all hope of getting anything resolved—AirHelp managed to successfully recover my compensation. What impressed me most was their efficiency at the end: as soon as I provided my bank details, the payment was processed instantly. Huge thanks to the team for their persistence and professionalism! Highly recommended.

I didn’t really think I could get any compensation. I had tried to reach out to the airline directly and there was no response. I initially thought because I booked an economy ticket, I wouldn’t get any. AirHelp did a really great job.
I got updates and my compensation came in swiftly

Great help. I was able to get my compensation in a timely manner.