This gives us some hope that we will get some compensation for our stress and inconvenience. First we were hesitant because we had two bad experiences with airlines just this summer. Hopefully you can... See more
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See what reviewers are saying
I am extremely disappointed with ReFly. They successfully collected flight compensation from British Airways on my behalf, but they are keeping my money. I have sent several emails requesting my funds... See more
I contacted this company to help me claim compensation for my delayed flight. The process was simple, fast, and easy to follow. The team was very friendly, professional, and kept me updated throughout... See more
Everything was reasonably straightforward. The only thing I'm not clear about is if Refly received the attachments I sent. These are important to our case. I'm hoping it works, and that we get a refu... See more
Company details
Written by the company
Flight delayed, cancelled, or missed a connection? You could be entitled to up to €600 per passenger under EU law. Refly is your trusted partner for flight compensation. We make the process simple, fast, and stress-free. Our team checks your eligibility, handles the paperwork, and manages the entire claim on your behalf — including legal action if necessary. With our no win, no fee policy, you only pay if we successfully recover your compensation. No upfront costs. Our legal experts deal directly with the airlines, so you don’t have to. From delays and cancellations to missed connections and denied boarding, we fight to ensure you receive the compensation you deserve. Simple process. Professional support. Real results.
Contact info
United Kingdom
- info@refly.org
- refly.org
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I didn’t get compensated yet
This gives us some hope that we will…
This gives us some hope that we will get some compensation for our stress and inconvenience. First we were hesitant because we had two bad experiences with airlines just this summer. Hopefully you can help us.
👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
How can someone track about the…
How can someone track about the progress of compensation claim? I claimed one year ago and no communication at all and no options to track the claim.
Great experience easy to follow
Great experience easy to follow. Appreciate everything.
very quick and understandable
I turned in all the information asked…
I turned in all the information asked for and it’s now almost a month later and I still haven’t heard anything.
Collected my British Airways money but refuse to pay me or reply!I am extremely disappointed with ReFly
I am extremely disappointed with ReFly. They successfully collected flight compensation from British Airways on my behalf, but they are keeping my money. I have sent several emails requesting my funds and an update, but they completely refuse to respond. It is impossible to get a breakthrough with their customer service. Do not use this service unless you want your money held hostage. I want my payout immediately.
Good experience
Kind appliance
I hope it will be ok and i will receive my money, the appliance was very kind
I’am very happy.
Very simple and light communication and…
Very simple and light communication and instruction to claim the refund of cancelled flight by the Airline Company.
Easy internet page and clear and i hope…
Easy internet page and clear and i hope that they get for me the refundation
I have faith that they will manage my…
I have faith that they will manage my request quickly and professionali, as in my past experiences with them
Easy to fill and answer helpful to get…
Easy to fill and answer helpful to get ur cancelled flight refund
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