Margaret Bennett

We're happy to hear that ordering was easy, help was available, and delivery was quick. Thank you for your positive feedback!

We are pleased to hear you had such a good experience with our Will Writer Joy. Thank you for your review.
Kind Regards

Hi Margaret. We understand your reason for concern and would like to provide you with our official statement issued by our CEO.

Dear Raffall Community,

At the heart of our mission is our dream to positively disrupt the competition space, by firstly enabling anyone to easily, safely and legally host their own prize competitions online, and secondly ensuring that those that participate are at all times protected against scams or fraudulent users.

We are continually upgrading and improving our platform to ensure the above.

During a recent house competition, we experienced a situation where – with only an hour left before the end of that competition – some users were unable to access our platform to purchase tickets.

Whilst we have systems in place to balance increased server loads, this house competition had sold less than 43% of its tickets up until one day before it’s end-date, our systems failed to predict that the competition would generate such a large spike in traffic within its final day. Unfortunately, this increase in traffic resulted in some users being unable to access our platform to purchase tickets during the final hour of the competition. Our technical team immediately identified the problem and increased our server capacity to accommodate for even bigger spikes in demand in the future.

On analysing the relevant data, we have ascertained that this drop in our service levels represented a drop of 0.029% throughout this competition’s lifetime. Whilst within the parameters of an acceptable level of service – we constantly strive to ensure that every user’s experience is as a positive as it can be. As such in line with our mission statement we have compensated the host for their loss in ticket revenue beyond what our data shows the increased ticket sales could have been for the final hour resulting in us taking a reduced fee for this competition.

We will be adjusting our terms and conditions to provide more clarity about what happens if competitions are impacted by technical issues such as this in the future.

Unfortunately all platforms experience technical problems from time to time, (with the likes of Google being no exception https://en.wikipedia.org/wiki/2020_Google_services_outages), however we hope that our action in swiftly dealing with both the technical and the human aspects of this matter serve to reinforce our commitment and credibility. With more than eight thousand successful competitions held within the past 12 months, we are happy to report that our platform has experienced less than 0.1% downtime throughout this period. We will endeavour to maintain, if not improve this service level going forward.

It is important to remember that as well as being used for commercial purposes, our platform is also used by many charities and good causes, as well as by people fundraising for them. Please rest assured that our adherence to our mission principles and standards remain paramount. We hope that our users will continue to engage with competitions hosted on Raffall with that assurance.

We are proud to have so many exciting plans for 2021 and we are always looking for ways to improve and are happy to receive new ideas and suggestions from our community.

Thank you for your continued support and understanding.

Kind Regards,

Stelios
Raffall, Founder & CEO

Hi Margaret,
Thank you for the lovely review.
Claire

Hi Margaret,

Thanks so much for the lovely review!

We work hard to bring the quality in all aspects, and we love the appreciation.

If you ever need any assistance, please do reach out as we wish to ensure you receive the best of Look of the Day.

Kind regards,

Rukiaiya
Customer Care Team