Geraldine McCaughey

Msofa’s made the entire process easy. From sending me various samples, helping me order over the phone, holding our order until renovations were complete and delivery and assembly was great all round. The sofa colour is just like the sample we picked and even comfier than I expected!

Jack was friendly, professional and efficient in helping me on the call today. Anytime I’ve needed to call octopus they have always been helpful and given me the best advice they can

I have had 2 scans with window to the womb and both times I had a fantastic service. First was a reassurance scan and second was a gender reveal and well-being scan. The ladies working in the reception area were fantastic and so welcoming which made me feel very comfortable and the sonographer was thorough in his explanations and informative. The team weren’t pushy with sales but were great at giving us information on any extra purchases we wanted. Would 100% recommend

We knew which sofa we wanted but Roza at the high Wycombe store made it easy for us to order and explained everything well. Looking forward to receiving our new sofa

Initially the response seemed great however this was to cover up there inexperienced shoddy involvement with Plumb Right. Our experience began on a Wednesday evening when we were shocked to find our heating and hot water was no longer working, having been paying monthly premiums to Home serve we called them straight away. A plumber from Plumb Right arrived an hour and a half later than expected on Thursday, whom had prior knowledge to all our boiler information, then told us he couldn't fix it there and then that he had to order a new part and the part would arrive on Friday however as they do not work weekends they would not be able to fit it till Monday. So they provided us with 2 small blow heaters to heat a 3 bedroom larger semi-detached house but no action was taken in regards to the hot water. Now it's Monday and the plumber came, again 3 hours later than the expected time, to be told the original part that was ordered was the wrong part. Not even being remotely sympathetic we were then advised the parts department do not open on Mondays. Now, we are none the wiser as they have 'no idea' how long the part would take to come or when they would be back to fit it. However, we are still left with no hot water or heating or no confirmation as to when this matter would be getting resolved. This is the worst customer service ever received as this is such an urgent matter and we have been extremely patient especially as we pay monthly for a service that is meant to be 'one of the best'. I wouldn't recommend to anyone or ever reuse.