United Kingdom
Review of cinch
Reply from cinch
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Review of SharkNinja UK
Order ref 004882553 16-9-25
This product like all the 20 or so other products we have purchased Is again losing the non stick coating,
Ninja customer service is a total waste of time and and the good will gesture that was promised was soon rescinded or impossible to to claim.
Again no return call from the manager Dawn Scott as I was advised I would receive,
Just hides behind a non customer facing email
Reply from SharkNinja UK
Hello Shaun,
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience. After double-checking, We can confirm that our relevant department is actively working on your case to resolve the issue, and they should be in touch with you shortly.
We truly appreciate your feedback and will be forwarding your comments to the appropriate team to ensure they are considered for future improvements.
Customer satisfaction is our top priority, and your input helps us continue to improve. If there's anything more we can do, please don’t hesitate to reach out.
Kind regards,
Ninja Kitchen UK
Review of SharkNinja UK
Order ref 004891092
Purchased the Ninja ZEROSTICK Ceramic Pro 5-Piece Pan Set, total rubbish, coating is coming off on places.
We have purchased all but 1 of the range and the customer service that was amazing is now probably the worst I have ever experienced
Ninja will come back with same old marketing reply asking for name phone number, order number and will then do nothing
Reply from SharkNinja UK
Hi,
Thank you for your review.
We’re here to help, don’t hesitate to get in touch with our customer service team: https://support.ninjakitchen.co.uk/hc/en-gb/articles/360013766880-Contact-Us
We will definitely document your sentiments regarding this and forward your feedback to the appropriate team so it can be taken into consideration for any future reviews.
Customer satisfaction is our highest priority, and we truly appreciate you taking the time to reach out to us with your feedback as it helps us in continually trying to improve your experience.
Kind regards,
Ninja Kitchen UK
Review of SharkNinja UK
Order 101009798106
This is our replacement coffee machine order wich again is completely rubbish already showing wear from paint fade,
We have purchased practically every product and most have become faulty or had to be replaced
Ninja customer service used to be amazing and for some reason they are now completely opposite, rude unhelpful and will not even return a call when requested.
Reply from SharkNinja UK
Hi,
Thank you for your review.
We’re here to help, don’t hesitate to get in touch with our customer service team: https://support.ninjakitchen.co.uk/hc/en-gb/articles/360013766880-Contact-Us
We will definitely document your sentiments regarding this and forward your feedback to the appropriate team so it can be taken into consideration for any future reviews.
Customer satisfaction is our highest priority, and we truly appreciate you taking the time to reach out to us with your feedback as it helps us in continually trying to improve your experience.
Kind regards,
Ninja Kitchen UK
Review of The Modern Milkman
Delivered to the wrong address again
We called to advise that our milk had not arrived again and was confronted with a reply and a picture of milk on a doorstep, this was not our doorstep
Made to feel completely in the wrong, with just a sarcastic email of a image of milk on someone else’s doorstep
Reply from The Modern Milkman
Hi Shaun,
Thank you for taking the time to share your review and for speaking with me on the phone today.
I’m truly sorry for the experience you had previously, it certainly wasn't the level of service we aim for. I am so pleased, however, that you’re willing to give us another try! I’ve personally escalated your feedback to the Delivery Team Manager and the driver to ensure we see a real improvement in your service.
I also wanted to let you know that we’ve spoken with the agent you dealt with previously regarding the delivery photo you were sent. It was clear the photo didn't show where the items were actually placed, and I want to assure you that this has been addressed internally to make sure it doesn't happen again.
It was never our intention to make you feel let down, and we clearly missed the mark on this occasion. We honestly can’t wait to welcome you back to our rounds! I’ll be sure to check in with you again soon to see how things are going, but if you need anything at all in the meantime, please just let me know.
Best regards,
Joe
Review of SharkNinja UK
Terrible product, and truly unhelpful, many parts failed and needed to be replaced
Very rude and unprofessional company
Order ref: 003891449
Reply from SharkNinja UK
Hi Shaun,
Thank you for your review.
We will definitely document your sentiments regarding this and forward your feedback to the appropriate team so it can be taken into consideration for any future reviews.
Customer satisfaction is our highest priority, and we truly appreciate you taking the time to reach out to us with your feedback as it helps us in continually trying to improve your experience.
Kind regards,
Ninja Kitchen UK
Review of BestHeating
Product is actually good, but that’s where it ends as the customer service and attitude of this company is truly awful, refused advise as we purchased via Amazon, refused to let me return the item personally to save courier fees and did not return and calls.
It’s a shame as like I say the product is actually good.
I would say If you want helpful polite customer service don’t buy here as the customer service is truly awful.
Reply from BestHeating
Hello,
Thank you for your review.
I am grateful for the time you have taken to speak with me just now, to discuss your feedback further.
I am sorry to read that you were disappointed with your customer service experience. As advised, when an order is placed through Amazon, we are required to keep all communication within Amazon’s messaging system for transparency and buyer protection, which can limit how we are able to assist outside of that platform. I appreciate that this can feel restrictive and I apologise for the frustration it caused.
Regarding the return, we are unfortunately unable to accept customers on site as we operate from a bonded warehouse and do not have the insurance in place to allow customer access. For this reason, returns must be arranged via a Courier service.
I am also sorry if you felt that communication was delayed or missed — this is not our intention, and your feedback is taken seriously. We are always looking for ways to improve how we support our customers.
As your radiator has now been installed, if there is anything further I can help with, please let me know.
Many thanks.
Lauren
BestHeating
Review of SharkNinja UK
Terrible product and even worse customer service when needed
We have purchased almost every ninja product and have found many items have either had issues and even had a used product delivered sold to us as a new product
Reply from SharkNinja UK
Hello Shaun,
Thank you so much for taking the time to submit your review.
We are truly sorry to hear about the issues you’ve encountered with both the products and the level of service received. We understand how disappointing this must be, especially after investing in multiple Ninja products and expecting the quality and reliability we strive to deliver.
Your feedback regarding product performance and the concern about receiving a used item as new is extremely important. We will ensure this is escalated to the appropriate team for review, as this is not the standard we aim to uphold.
Should you need further help, please do not hesitate to reach our customer support line at 0808 109 1166. Our team is always here to assist you.
Kind regards,
Ninja Kitchen UK
Review of Lights4fun
Review of SharkNinja
We purchased a shark hoover on the 6/1/2025, when this arrived it seemed to have bee opened and re taped. We called Shark and was connected with a video call and while on the video call we opened the box and to the horror it was a used hoover full of dirt, of course shark agreed to a partial refund and we cleaned the hoover.
On the 7/12/2025 it stopped working and we contacted shark who agreed to replace this and collect the broken one.
We had to take a day of to accommodate and they gave the courier the incorrect address, so waited in for nothing.
I called they was completely unhelpful and offered me a discount on another product provided I pay the full price and then claim a refund, a escalation manager on the 8/12/25 could not even be bothered to call me back when I asked
Reference original 101008034573
Reference Replacement 101010588356
Review of Citroën United Kingdom
We have a new Citroen relay, with a faulty remote key, won’t unlock or lock m, we have now waited 3 weeks for a replacement m, with no end in sight, Citroen are unhelpful and the case handler just don’t seem to care
So not but one of these vehicles you will get no help
Review of Bars4cars
Ordered camping chairs on there Amazon site, item never arrived, no contact number available no help no delivery.
Total Rubish service
Review of Domestic Appliance Guard
A total shocking company with no customer care
We moved house and called to advise that our new home had warranty on the appliances as it was a new home, (bearing in mind we paid 10 month premium with no claims) we was advised that the only option was to cancel and pay the remaining instalments with no rebate. Please don’t mistake this company with others that have a similar name that are really good.
I would advise looking elsewhere before buying from this company.
Just an update, the reply received was completely disingenuous as while I was open to a discussion when I called again they was not interested, I truly believe they just reply to somehow make the terrible reviews look better.
What a shameful company!!
Reply from Domestic Appliance Guard
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.
We completely understand how frustrating it must be to feel unsupported during a house move, especially after being a loyal customer. While our policies are designed to ensure fairness and transparency for all customers, we acknowledge that this situation could have been handled with more clarity and care.
We’re always striving to improve, and your comments have been passed along to the relevant team for review. If you're open to it, we'd appreciate the chance to look into this further and see if there’s anything more we can do. Please feel free to reach out to our customer care team.
We wish you all the best in your new home and thank you again for your feedback.
Review of Marshall Motor Group
Our A class went into Mercedes Blackburn on the 15/04/2025for a B service, we received a call saying there was some issues that we needed to have repaired.
On returning to discuss this I was presented with a health check that showed that my rear brakes was marked in amber as the pads was low at 5mm, I advised the service manager that we had the front and discs and pads replaced 2 days previously so this could not be true.
They then said that the technician has made an error and in fact they are new, what a scam.
Please get a second opinion before you have any work completed following a health check as they clearly are not being honest.
Reply from Marshall Motor Group
Good morning Shaun. We are sorry to read about your recent experience at one of our Mercedes-Benz stores. I would be most grateful if you could email your contact details and reg to reviews.mercedes-benz@marshall.co.uk so we can investigate and get in touch. Thank you, Philip, Marshall Motor Group.
Review of Stoneacre Motor Group
Absolutely shocking service from Blackburn, left me waiting 7 hours while they did a update, then advised they needed to order a part, 2 months later nothing, not even a return call
Reply from Stoneacre Motor Group
We regret you had a negative experience, if you would like to raise your concerns with our customer relations team please follow the link below so a member of our team can look into these issues further. https://www.stoneacre.co.uk/customer-relations
Best Wishes
IM - Stoneacre Head Office
Review of CORGI HomePlan
Very efficient knowledgable engineer. Polite, tidy and fixed the problem. 10/10 from us
Reply from CORGI HomePlan
Thanks for taking the time to leave a 5 star review, Shaun! We'll let our engineer know they're doing a brilliant job.
Review of Premier Inn
Stayed at premier in Newark for 2 nights 20th and 21st November, the first night I was woken up at 10 pm as in the car park next to my window McDonald’s have delivery lorries for 2 hours unloading.
The second night 10:30 pm the same.
Went to reception and was advised that the assistant was just covering but I should complain to McDonald’s and refused to move me.
Review of DPD UK
Rude and unhelpful
We was scheduled for a delivery on the 25/6/23 but
DPD did not bother to follow the instructions on the App that advised they can deliver to any neighbour, what’s worse they then advised they would deliver next day, we was given a time between 13:03 and 14:03 but again no parcel, when we called wea advised by a very rude advisor that there was a delay.
By 8pm we realised this was not going to be delivered.
Terrible service
Review of WORX Tools
Purchased a WORX WG620E.4 18V (20V Max) Cordless Hydroshot Portable Pressure Cleaner
The foldable water bucket was damaged sent picture to word as requested 6 weeks past and still nothing
Review of Motorpoint
Fantastic company to deal with
Alan at the Burnley branch is a true credit to the company
Thank you for all your help Motorpoint.