Disappointed
Disappointed. Ordered (Early Oct) a Hurst suite comprising 2 X 2 seater electric reclining sofas & matching chair in Top P grade leather from Woods, Dorchester (High end furniture retailer who I've used before, Fantastic retailer and customer service). Due for delivery Jan-Feb 23 but arrived 19 Dec. Thrilled as previous suite written off when flooded. Chair appeared beautifully packaged in 2 large Poly bags with cable tie and cardboard. When delivery chaps opened it (I witnessed and sign declaration on delivery sheet) they spotted damage scuff on leather at back corner. Said they would leave it and to use it and G-Plan would sort it, probably build another. The sofa's are beautiful and so comfortable. Appears G-Plan initially blamed Woods for the damage but Hannah at Woods has been amazing dealing with G-Plan.
G-Plan appointed a third party repair firm who sent a touch up stick to me (I twigged they were disputing when the cost of the touch up was invoiced to Woods inside the envelope) and they tried to book an apt to send a technician. No way would I accept the scuff just being painted over on a suite with retail value of £10,000. It has ping ponged about and now G-Plan are making a new leather cover and when available sending 3rd party to re upholster in my home. Very disappointed and really concerned it will never look & feel the same not being properly done in the factory. In hindsight I should have refused to have accepted the chair but accepted and knowing G-Plan expected a full replacement. Open minded to see how it looks when done, but this should have been a new chair made and dispatched. Just be careful accepting anything from this firm with a fault. Not as reputable as I expected. If it had not been for Woods and a direct purchase goodness knows the reponse.
February 9, 2023
Unprompted review