Steve Evans

Ordered new Golf Cart Bag. Price was extremely competitive against other vendors for the same product.
Ordering process was very easy online.
I had email to confirm dispatch within 30 mins of placing the order.
DPD courier is always welcome and not only was delivery free but Saturday delivery was also free. Many others charge extra for weekend delivery.
Product just received, well packaged and everything I expected. Just over 24 hours from order to delivery. Perfect!!👌
I fully expect to use Express Golf for future purchases.
Delighted. 5 Stars!!!

Looking for a gift for my son by way of new FootJoy golf shoes. Found the product I liked but the price on Clubhouse Golf was undercut by other sellers including Amazon.

Clubhouse offer a price match guarantee. I have not had the best of experiences in trying to get price-match deals with retailers in the past, so my expectations were not high.

That said, I completed the request online and waited. Within 5 mins, Clubhouse responded and confirmed the offer which matched Amazon (who were already showing 20%off). Success.

I had an email exchange with a sales advisor who was extremely courteous and set up my decision to buy. I paid online and received all necessary paperwork by email. Now just awaiting delivery which is usually really quick.

Delighted with Clubhouse’s customer service. I was already a customer for this retailer and I am happy to recommend them to anyone looking to purchase golf equipment.

Thanks (N**k).

My parcel at national hub on 9 sept with delivery by 11 sept. On that date App showed “Arriving Today” it didn’t. How do you compensate for time off work?

App not updated and no comms sent to me. I’m expected to check myself. I had no idea when to expect delivery.

First contact from yodel was today with timeslot for delivery. No advance info at 7am for me to consider MORE TIME OFF. This is a consistent theme with Yodel in my area. My heart sinks whenever I discover Yodel is the courier. NEVER had a good experience.

Why do sellers continue to use them. Even the vendor agreed they’re hopeless.

Purchased 2 packs of Cobra gloves online on 24 May. By 29 May I had not received any email to confirm dispatch as website and confirmation described.
Contacted customer services who could not explain it. Upon checking said it had been passed to a Store to dispatch. Promised to chase it and get back to me.

Guess what? AG have not got back to me. I did have email from DPD to say order details received and they’ll confirm delivery when they have the parcel.

Guess what? I just had TWO (yes 2) emails from AG to say the gloves are being processed for dispatch. CAN YOU BELIEVE THEY ARE BEING DISPATCHED IN SEPARATE PARCELS TO BE DELIVERED BY DIFFERENT COURIERS.

UNBELIEVABLE!!!

One is DPD due by 2-3 June. The other is EVRI due by 5 June. These are twin packs of golf gloves ffs. And it takes AG nearly 2 weeks to complete delivery???

I shall NEVER us American Golf for anything in the future and DO NOT RECOMMEND. WORST customer service I have ever encountered.

Avoid!!!!!’

31/1/25
Expected Ottoman bed and mattress and separate mattress for different bed. On the day, driver called to say on way but that he didn’t have the 2nd mattress as it was damaged and couldn’t be delivered. Suddenly, AITHD issue text & email to say mattress hadn’t arrived in time to be delivered. Both can’t be true - somebody is lying.
Ottoman bed/mattress brought but crew complained assembly was the most difficult they had encountered. Shame they didn’t read the instructions that came with it. Ultimately, they left with assembly not finished, screws missing and transit posts left in bed mean in Ottoman wouldn’t close. Bed was unusable and they disappeared. Phone call to AITHD arranged “ inspection “ visit for 1/2/25.

1/2/25
Saturday and inspection team arrived. Crew were appalled by what they found. Couldn’t fix it because of lack of screws etc. I (yes ME)) had to contact Costco as supplier to get new screws. They were equally bad and only sent emails to manufacturer.

3/2/25
Costco arranged for delivery of missing mattress which AITHD were to deliver on 4/2/25.

4/2/25
Mattress arrived but was damaged. Packaging ripped and mattress was dirty. Certainly unusable. Delivery refused. New mattress ordered through Costco but to be delivered on 14/2/25 - 10 DAYS LATER.

5/2/25
I contacted Ottoman manufacturer myself who were wonderful. On this day received missing screws and was able to complete assembly myself (despite them offering to send a team to do it - not AITHD

14/2/25
Mattress arrived. This was a different one but was still with ripped packaging and was also marked up. Driver recommended refusal of delivery which we did. AGAIN!

This particular order was cancelled with Costco and I was refunded. We still need a new mattress so a different order placed with Costco (most competitive price( for a different product. Despite our objections, delivery was still placed with AITHD. Aaaagh!

I was not offered a choice for delivery days but was told it was booked for 19/2/25 as “next day”

19/2/25
You guessed it. Mattress didn’t arrive as the delivery vehicle had broken down. Later that day AITHD issued text/email to say delivery would be today.

On all previous notifications, we were given a 2 hour slot which was never kept on any of them. Yesterday (20-2/25) we were not sent a slot.

21/2/25
Today, given a slot for 10:00am to 12:00am for delivery. SUDDENLY, a new text to say no delivery today due to “loading error”. Email was different and said mattress didn’t arrive in time for delivery today. Both can’t be true. Someone’s lying again.

I rang Ahmed at AITHD customer service. He said delay was due to mattress being sent to Castletown rather than Newport as our local depot. It was now received but didn’t have any labels created to be able to deliver today. It was only when I pointed out the tale of the broken down van that he agreed he had misdirected me because he “hadn’t read that bit”. I was put on hold whilst the supervisor (Dan***le) rang the depot who were unsurprisingly not available.

I am now in a position where I am waiting for a call back to see when they can create labels to deliver a mattress. When? Who knows?

AITHD SAY THEY STIVE TO CONTINUOUSLY IMPROVE AND WANT FEEDBACK.
Five attempts to deliver a mattress and I’m still waiting. If this is not resolved today, Costco will have to refund me AGAIN.

I am aware this is a delivery company acting on behalf of a seller. But my goodness. How bad does it have to get before someone does something?

I’ll update this later when I have more information.

Extremely Disgruntled customer

Bought a Sealy Double Ottoman bed from Costco. Delivery included assembly but delivery just complained about the job and left with assembly incomplete. Costco customer service were useless in getting me missing parts.

One phone call to Sealy and the agent knew exactly what I needed and sent it out in the post first-class which I received the following day. Outstanding customer service.

He even offered to arrange for a person to come to complete should I have any difficulties. I cannot speak more highly of the service I received.

A lot of firms could learn lessons from Sealy (L***s)

Thank you

Edit. Sealy responding and apologising for an issue that had nothing to do with them just shows the customer focus this company has. I wouldn’t hesitate to use them again. Thanks

Ordered large oval plates ready for Christmas. I was concerned because other reviews talked about crockery being delivered in a damaged condition. Took a chance.
Oops! Delivery by Evri was within reasonable timeframe. However when the box arrived, you could hear the clinking inside. When opened, pieces just fell out everywhere.
The quality of packaged by was appalling. Plates were inside another box with no bubble wrap to be seen. Just one thin piece of corrugated paper between each plate. Any bump or similar was always going to cause a shock which would damage the plates. I don’t blame Evri - it’s the way they were packaged (or not).
On the upside, contacted company by phone. They asked me to email with pictures. Done! Offered me a refund or replacement. I went for the refund and within 5 mins, PayPal notified me a refund including postage was made.
Such a shame this seems to happen a lot with damaged orders.
Will they learn? Who knows?

Ordered a suitcase set. Good quality and it travelled to Canada and Cyprus with no issues. Regrettably one of the wheels on the 28” became damaged. I searched the internet for replacement wheel but couldn’t find the right size.
I contacted Lulu Bags on the off chance they might have some or point me in the right direction. I had a quick response asking for photos of the damaged wheel which I sent straight away.
To my surprise and delight, Lulu had found the original order and advised it was under warranty. They emailed me last Friday (1 Nov) to say they were replenishing stock but would send me a replacement suitcase as soon as available. By Monday (4 Nov) I had tracking info for a new case. It’s delivered today. HOW GOOD IS THAT??
Remember I was only looking for a new wheel.
I could not be happier. Stunning customer service.
DONT be put off by some reviews below. (Some of the dates on those reviews make them look dodgy anyway). Some people are just out for a freebie. Ignore them!!
Lulu Bags are excellent

Excellent service as always. Super fast delivery. Lovely product with personalisation.
Shopped before and will shop again.
Strongly recommended

The App showed parcel at delivery depot at 8:35 am. This usually means it’ll be delivered that day.
Nothing to say out for delivery until later in the day when “there has been a delay to your parcel delivery. NO REASONS GIVEN.
Fully expected delivery today. App update now says delivery couldn’t be made due to “a road incident”. There have been NO accidents locally that would account for the delay. What is this “incident” anyway?

2 days after the parcel arrived at the delivery depot, it is still awaited. THIS IS NEXT DAY DELIVERY THAT I PAID FOR. SHAMBOLIC!!!!

The vender chooses to use Evri. If I had a choice, well you can guess what I’d do.

On time. Friendly courier

Ordered new iPhone on Friday. Also intending to retain my previous number from a different network. Order accepted but it took until after 9pm to confirm my status had passed their checks. Bit disappointing.

Despite being so late DPD still provided next day delivery. Very happy even for Saturday delivery.

I was aware that changing to new network retaining my number would take a while - given they don’t do that on a weekend. I provided the PAC Code to Fonehouse and today (Tuesday) the new network successfully transferred my number to the new phone. Excellent.

Fonehouse also provided very helpful emails with step by step instructions on what to do next.

Price offered for phone/plan was very competitive and I have cheaper bills as a result.

Apart from the small time delay, I’m very happy and would recommend Fonehouse to others.

Thank you.

Ordering online was very straightforward. Placed order very late on Saturday night. Had confirmation email (automated) and wasn’t expecting any news until Monday.
As expected, I had notification of dispatch on Monday.
The delivery info online suggests it’s ordinary Royal Mail postage - no mention of any tracking. I was surprised and delighted that the package arrived today (Wednesday) with RM Tracked 48. Superb!
Products were as expected.
Very happy customer.
On my experience, I highly recommend this company.
I’ll be returning for more in the future.

Next day delivery paid to vendor. Evri app showed parcel at the delivery point overnight - which should equate to next day.
During next day message from Evri to say parcel has been delayed - NO REASONS GIVEN.
Parcel delivered the day afterwards.
Shocking service. Looks like no couriers to make the delivery. Who’s refunding me? NOT Evri
Any choice available and I would not choose Evri.
Happens all the time.

First time purchase. Ordered full set of Cobra club (inc Bag) as a present for my son. Ordered on Saturday (17:30) with next day delivery with expectation they’d arrive Tuesday. Woke on Sunday morning to a notification that they’d been dispatched and would be delivered on Monday (yesterday).
Monday time slot met perfectly by DPD (always do). The clubs and bag look amazing. Son went straight to the driving range after work to try them out and he loves them. Everyone’s happy.
Amazing service and returning customer (when I can afford it) guaranteed.

Appointment time honoured. Accepted by all staff in a polite, friendly and professional manner.
Ophthalmologist was excellent in his exam and explanations of processes and how my eyesight was affected.
Will certainly return when next due for eyesight test.

Online ordering is easy. Paid for courier next day delivery. Everything arrived as expected. Packing was excellent and very protective. Can’t go wrong.
Used before and I will order again when needed
Recommended.

Ordered item at 22:40 ant it was out for delivery by 11am the next morning. What more can you ask for

OMG!! How good is Tommy Emmanuel? Ably supported by Jerry Douglas. Fabulous show and the talent on display was off the charts.

Booked this through Eventim for a concert date in March 2021. Show was postponed due to lockdown and rearranged for last night.

Tickets were dispatched through Eventim and arrived 5 days beforehand. Everything went totally smoothly and no complaints whatsoever.

I don’t go to lots of concerts but if something catches my eye from the newsletter I wouldn’t hesitate to book through Eventim again.

Thanks to everyone for providing me with a great night out - but particularly Tommy Emmanuel. Outstanding!!

Reasonably priced. Super quick delivery (as long as you pay for it). Excellent packaging. Used before - will use again