Claire Coupland

It's advertised as open at 8am. The signs were out at 8.10am. They didn't open til 8.30! I've just sat waiting for 20 minutes...THEN I asked for a valet service and they said, they can't do it til 10am! Waste of my bloody time.

Over 2 months after purchasing they emailed to say my item is, out of stock! It's been 2 weeks since that email and I still don't have my refund.
They've just emailed me asking to leave a review, so here it is! 🤦‍♀️

I brought a coat for my ten year old. He wore it for ONE day to school. It had two big tears in the back of it by the time he got home. I took it back and Sports Direct don't think there was anything wrong with the quality, wouldn't exchange it or anything! I won't buy from there again. Poor quality items with bad customer service. They looked shocked and annoyed at me, like I was out of order for complaining!

I emailed customer services 7 days ago, saying, you sent a photo of my parcel in someone else's door! It's been delivered to the wrong address. Still, no response! I just phoned them, had to enter my order number and the automated thing said, we're already looking into this and hung up! It's been a whole week! Where is my parcel, where is my refund, where is any response at all! To ring and still not be able to speak to anyone is disgusting.
Replying, telling me to keep trying to contact you makes the situation even worse! If you cared, you would have found my details and contacted me. I'm going to report you to Trading Standards. I've emailed, phoned and used your chat bot on the website already! THIS is the only response I've received. How ridiculous.

Worst customer service ever with very rude staff! Purchase elsewhere for less money from better people.
They edit, delete and block comments on social media as well. I've just realised! Always the sign of a good, trustworthy company!

This is the second time they've doubled my monthly bill. First time my contract ended, their idea of a renewal is to upgrade you to the most expensive tariff they offer.
Now, I'm currently on hold waiting to find out why they've just taken £60 instead of the £28 it should be!
Don't recommend. I haven't these issues with other services!
Changed review to one star. I've been on hold for 20 minutes at this point and still no answer! They've just said, I'm queue position, no 29!!! How pathetic is that for a customer service.

Worst company ever!!! Dangerous too. An item I brought left burn marks on my face! The only thing this company have done about it is delete my bad reviews and block me on social media! Do not buy!

Edit, that review was harsh because I was in a bad mood. I've insured items with D&G for years. I've had to have a cooker and a tv replaced, both times the process was easy and straightforward. I recommend them to be fair. The reason I've left is because they don't do full contents insurance or cover carpets, so I'm switching to one that does.
I can't login because it's saying wrong password and email link isn't being sent. I've been waiting a whole 1 hour on the phone and nobody has answered yet. I was ringing for info. I now intend to cancel all three of my policies, this is ridiculous!

One more last update, these disgusting people keep lying to Trustpilot in an attempt to have this review removed. I've received abusive messages from them on WhatsApp as well now!
My last and final review update. After dealing with the company for several weeks, I can now confirm it is 1000% dodgy as F!!!! Stay well clear!
The £200 is to get you through the door. They put mass pressure on to invest more, £2000 to be precise.
I sent £1000 how they asked me to. The next £1000 was rejected by two transfer companies, Wise and OFX because they think I'm being scammed.
Now they are saying, if I don't transfer another £1000, I can't withdraw a penny of earnings or get back what I put in.
Needless to say, I have just lost, £1200 and couldn't feel more stupid.
Avoid like the plague!!!!
The customer service number on Google is for a different company as well.

The product is utter crap, doesn't stick or fit. They had a 30 day money back guarantee on the website when I ordered, they refused to fulfill, so I contacted trading standards. They have removed that guarantee from the website now! Do not purchase! Boost cups are really bad, staff are rude, you will not get your money back.

Products from this company are absolutely fab and v good value!
The customer service is incredible!
Highly recommend!

I've got burn marks on my face from using the ems function, the led part feels no better than the one I already have that cost £18.99 on eBay! Super disappointed. They've finally replied to my numerous messages, only after I threatened legal action. They've accused me of lying and won't issue a refund. Trading Standards are now helping me. Avoid like the plague! I've left a one star review on the website a few times..they keep deleting it!

Jewellery arrives in clear, plastic bags. I've had cheap, dress jewellery arrive in nicer packaging!
The size of the earring backs is ridiculous! They are so tiny I can't physically use them myself, never seen such stupidly small ones before, ever! I actually thought they were a generic size until getting these.
The hoop I got to put in the top of my ear has made it swollen and really sore.
The screw back earring I got, again, I can't do myself because the ball is so tiny! 🤦🏼‍♀️ Never had a screw back I can't do myself before either.
I'm super disappointed, won't order again. Don't recommend at all!

I had a cleaner come and told ovensupport I wasn't v happy with the results. They apologised and arranged for someone else to come, no problem!
James, the second cleaner was absolutely fab! Polite, friendly, offered some tips n tricks. Did such a brilliant job! I'll use the company again purely because of him :) Customer service on the phone were good too.

Absolutely brilliant! The staff are quick to respond, helpful, polite :) The medication I get is very effective too. Highly recommend.

Reviews can't be trusted because Trustpilot let companies query reviews, 9 months after they were written in my case!
Only because it's been such a long time, I no longer have evidence of my experience.
The review is going to be removed! Companies could v easily manipulate the system in this way. Wait almost a year, knowing people are unlikely to still have info and have the reviews taken down. TP has gone way down in my estimations. I thought it was legit, reliable and trustworthy. I don't anymore 🤷🏼‍♀️

It's a brilliant idea and the fact it's free is incredible! You get free items sent in a box to try, you just have to give feedback! Bargain.

I just received my very first study offer after being signed up for weeks! Got email link at 10.09am, clicked to accept the invitation at 10.15am = Study Full!
What's the point in that? 🤷‍♀️ Don't bother.

Response to reply...Send less emails per survey if they fill up in just 5 minutes seems like an obvious move!
I won't be back. The experience is really awful.
Congrats on such a speedy response 😆🫣

Brilliant idea, but website needs much more attention! I've just clicked on 5 ads in a row, every single one says, no longer available. Why is it still there showing then? I put a new search in, first 2 clicks, unavailable now......it's v annoying!

Looked to cancel a microchip renewal for my cat cos he's passed away. Impossible! I'm sceptical they are registered at all. Sent an email, been ignored! No phone number. Canceled direct debit. Will register elsewhere.