LifeVac Reviews 

115
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Nondelivery, although delivery alleged to have occurred 06-16-26. Complained by phone same date. Company: We will need to get back to you on 19th. Unacceptable. Charge by company now disputed.

Rated 1 out of 5 stars

I had a negative review posted here yesterday; however, the company has since been in contact and redirected me to their updated website. I had been on a previous version apparently. I had no... See more

Company replied

Rated 1 out of 5 stars

Website doesn't inform product coming from China. Said item was delivered and signed for. Never received it. Contacted support via email. They responded with a template email that did not address the... See more

Company replied

Rated 5 out of 5 stars

I’d say their customer service is exceptional! In my case I had an issue with delivery and it might even have been my fault but they all got involved and helped out and looked for solutions until I ha... See more

Company details

  1. Medical Equipment Supplier
  2. Medical Equipment Manufacturer

Written by the company

LifeVac is a patented life-saving device that is proven to be the most effective way to help a child or adult during a choking emergency.


Contact info

2.9

Average

TrustScore 3 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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2.9

All reviews

(115)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Life Vac Nondelivery

Nondelivery, although delivery alleged to have occurred 06-16-26. Complained by phone same date. Company: We will need to get back to you on 19th. Unacceptable. Charge by company now disputed.

June 17, 2026
Unprompted review
Rated 2 out of 5 stars

Not sure to order

I wanted to order this choking device but it has doubled in price in a short period of time since I was first interested. Why? Make it more affordable
Also, there's a lot of 3 star ratings and you say it should only be used once ?
I realize you can't put a price on safety, but $69. I believe it was $39 the late time I looked.
Also, It's probably not made in then US

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Hopefully the product is better designed than their website.

I had a negative review posted here yesterday; however, the company has since been in contact and redirected me to their updated website. I had been on a previous version apparently.
I had no problem ordering the product with the link that the folks at LifeVac sent to me. Product is ordered.
The response to my complaint was immediate and helpful. That is the best way for a company to solve a problem...address it immediately.
Well done.

April 16, 2026
Unprompted review
LifeVac logo

Reply from LifeVac

Hi Richard,
We're sorry to hear you had some issues with the website. However I would like to clarify that you've written a review for lifevac.eu . It looks like you're based in Canada, so that's another company.
Please update your review to reflect this correctly.

Rated 1 out of 5 stars

I’ve waited and followed up for 3…

I’ve waited and followed up for 3 months with zero luck. They don’t deliver, nor respond. The worst delivery and customer service I’ve ever experienced. I emailed requesting for a refund and no response. The just charged me but didn’t deliver the product, no refund or response even. Beyond frustrating

December 17, 2025
Unprompted review
LifeVac logo

Reply from LifeVac

Dear Aziza,
We're sorry you had a negative experience with LifeVac US. However this is the trustpilot of lifevac.eu. Please update your review for the correct company. Thank you.

Rated 1 out of 5 stars

Company does not respond to missing delivery

Website doesn't inform product coming from China. Said item was delivered and signed for. Never received it. Contacted support via email. They responded with a template email that did not address the missing delivery, just offered a 30% refund for being "unsatisfied". Now using bank to dispute the payment. AVOID this company at all times!

December 10, 2025
Unprompted review
LifeVac logo

Reply from LifeVac

Dear Donna,
We're sorry you had a negative experience with LifeVac US. However this is the Trustpilot of lifevac.eu. Please update your review for the correct company. Thank you.

Rated 1 out of 5 stars

Awful way with customers!

Worst customer service ever with very rude staff! Purchase elsewhere for less money from better people.
They edit, delete and block comments on social media as well. I've just realised! Always the sign of a good, trustworthy company!

November 12, 2025
Unprompted review
LifeVac logo

Reply from LifeVac

Dear Claire,
We're sorry you had a negative experience with LifeVac UK. However this is the Trustpilot of lifevac.eu. Please update your review for the correct company. Thank you.

Rated 5 out of 5 stars

I brought this as I have a 6 year old…

I brought this as I have a 6 year old with severe autism who is forever mouthing things, I am pleased I haven’t had to use it yet but feel a sense of relief and reassurance knowing it’s there should the worst happen.
It’s one of them things ‘ I’d rather have it and not need it rather then need it and not have it’

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing company

What an amazing company.

The customer service from this company is absolutely outstanding.
My daughter choked on her vomit last week & wasn't breathing for 2 minutes, whilst I was on the phone to the ambulance I successfully used the lifevac to bring up the rest of her vomit & she started breathing again.

I made the company aware of this incident and they immediately sent me out a replacement lifevac for free.

Outstanding device 10/10
Outstanding customer service 10/10

Please do not hesitate to purchase this if you have children, I promise it will give you peace of mind, even if you don't have to use it.

I've purchased one for the house and one for the car.

Thank you so much lifevac ♥️♥️

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Don't forget!

Great! Don't forget the the main company/manufacturer is LifeVac Europe (based in the UK) lifevac.uk

LifeVac EU is their distributor. T

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Watch out!

Watch out!
The product is probably god but the advertising/company/support is fraudulent.
It clearly says that this is a one time purchase that will last a lifetime for your family. But the product i got had barely a year to the expiration date on the masks. Have tried to take the issue up with the support but they just writes excuses and goes silent.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with service

We ordered six lifeVac One for each of our children homes
, we had a small issue with the delivery. I got in touch with lifeVac and they instantly resolved the problem. Delivery arrived we are very happy grandparents that we know there is one in each of our grandchildren homes

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

I’d say their customer service is…

I’d say their customer service is exceptional! In my case I had an issue with delivery and it might even have been my fault but they all got involved and helped out and looked for solutions until I had it in my hand. They followed up above anything I could expect. As for the product itself I am hoping to never need to use it but feel safer just having it around with a baby soon starting to eat solids.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and good costumer support

I ordered a life vac a few weeks ago but due to my own fault it didn’t deliver.
Support promptly replied and fixed the issue for me and re-sent the package.
Thank you very much for your fast response and excellent service 👍🏻👍🏻

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

It's a toy

To me this product seems like it's not going to work in case of a choking emergency. We tested it and it just seems like a toy. There's not really any suction, so it seems unlikely that it would be enough to pull any object from a person's throat. Very good adventicing, since they are selling the product by scaring people.

October 10, 2024
Unprompted review
LifeVac logo

Reply from LifeVac

Thank you for sharing your experience with us. We're sorry to hear that the LifeVac device didn't meet your expectations during your test. Your feedback is important, and we want to address your concerns.

It's concerning that you didn't feel any suction when using the device. This might be due to improper usage or possibly receiving a counterfeit product. Unfortunately, counterfeit versions can look similar but don't function like the genuine LifeVac. To ensure you have an authentic device, please visit our page on identifying genuine LifeVac products: https://lifevac.eu/pages/warning-counterfeit-lifevac.

Proper usage is crucial for the device to work effectively in an emergency. We recommend watching our instructional video that demonstrates how to use LifeVac correctly: https://lifevac.eu/pages/how-does-lifevac-work.

We're proud that LifeVac has saved over 2,900 lives, supported by numerous peer-reviewed studies. With this growing evidence, we're hopeful that LifeVac will be included in the 2025 Basic Life Support (BLS) protocol.

Please note that LifeVac is a registered medical device in Europe. You can verify our registration on EUDAMED here: https://ec.europa.eu/tools/eudamed/#/screen/search-eo?name=lifevac&submitted=true. We encourage customers to purchase only from authorized sellers to ensure they receive a genuine product.

We'd like to assist you further to resolve this issue. Please feel free to contact our customer support team so we can help address your concerns directly.

Kind regards,
LifeVac Team

Rated 1 out of 5 stars

Double-charge alert

This website like to double-charge, on top of the excessive handling fee of £35. They are not willing to do anything about it when confronted with it. So, the credit card company have to do the job against them. Just buy elsewhere.

August 22, 2024
Unprompted review
LifeVac logo

Reply from LifeVac

Hi,
We're sorry to hear about your negative experience with another webshop. However your review does not belong here.
We have absolutely no idea what you are referring to. We do not charge anything is GBP and there's also no fee of 35 anywhere.
We would appreciate it if you would remove this incorrect information.
Thank you,
LifeVac

Rated 1 out of 5 stars

Be extremely careful when you order as…

Be extremely careful when you order as you will get extreme high shipping fees once shipped.

August 23, 2024
Unprompted review
LifeVac logo

Reply from LifeVac

Hi Robert,
We're very sorry to hear you've had a negative experience. However I'm convinced this was not with our webshop. Our shipping to the Netherlands is €7.95, which is stated clearly on the checkout and we do not charge any fees later on. I fear you might have bought something else and/or somewhere else and this review is a mistake. We would appreciate it if you correct this. Feel free to contact our support for more details, we're happy to help you resolve this.
Thank you!

Rated 1 out of 5 stars

Product is fine, price is disgusting.

Product is fine. Price is ridiculous. Taking advantage of people, and parents fears towards their children i disgusting.
It's plastic. The cheapest material on earth. It doesn't cost 2$ to make.

May 30, 2024
Unprompted review
LifeVac logo

Reply from LifeVac

Hi, thanks for your interest! We understand that LifeVac has a big price and we're doing everything to get costs down. Keep in mind that LifeVac never expires and lasts a lifetime. If you have to use it in an emergency we send you a new one free of charge!

What adds to the cost of LifeVac?
Every LifeVac is assembled in Europe and each one undergoes rigorous testing by manual work. LifeVac is also registered as a medical device and unfortunately all these things add to the price tag.

Rated 5 out of 5 stars

Fast delivery and very efficient life saver!

We ordered 4 LifeVac devices for our restaurants, and after only a few days they have arrived! Super fast!

And only a few days after we have them, we had a choking situation in one of the restaurants, and the LifeVac was the life saver that allowed the client to still be alive!

Very easy to use and extremely efficient!

Every restaurant, school or public place should have one!

April 1, 2024
Unprompted review

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