EMile XPress doesn’t have a phone, and doesnt respond to emails…
It is a scam company. I dont even think they are a real company. I think they are in cahoots with several other scam businesses in Asia.
First i never got my watch. GardPro dot com sells watches that I thought were great but i need a cell phone and as a monk I dont use cell phones. I dont need it, and its just another technological distraction.
So i contacted Gard Pro to tell them to cancel, as it had not yet shipped, the day after my purchase. They said I could refuse delivery when the shipper delivered it. He/she never showed, but they claim they made the delivery.
Then i tried to enter my tracking number, and contact the shipper, but two things happened. One, is that we cannot enter tracking numbers on the space provided on their site. I tried for five days on 4 different browsers. Then I tried calling them, and the phone number is not valid. It’s not real, it doesnt exist.
They did not answer my emails, for a week now, and their supposed CHAT option isnt a chat at all, and they ask you to wait for 2 hours…wow. That says it all.
The same thing with GardPro, supposedly based in Holland. The number they have doesnt work. The email they use is part of a sophisticated system called Ghost Shipping, and is all part of the larger « Drop-Shipping White-Label Scam » also coined a "Phantom Logistics" or "Ghost Shipping operation, employed, in this case, but GardPro.com.
So, does GardPro really exist…I guess they do because for some bizarre reason many consumers have let positive experiences and reviews here. But if you go online you will find many who have had similar experiences as I have, and those are not on Trust Pilot, for whatever reason.
Another fact, when I call them in Holland, GardPro’s supposed base, their phone number doesnt work. Though I was told two different occasions that i could refused the package delivery when it was made, no one ever rang my bell and I don’t believe they ever made a delivery.
I dont think Emile XPress exists. Why dont they have a phone number that works? Why dont they have a CHAT that works? Why dont respond to my questions? Who does that??? And the same with GARDPro. They answer via a suspicious scam system that is really an AI csr system, so I’m I never talking to real people. They have refused to honor their own policy and refund me my money, and others have dealt with similar issues from them also.
In fact, the phone number in Holland is actually a VOIP phone system phone, based in Alabama, USA. And their phony packaging and other USA business account in the US is also not a real storefront, but a FRONT, all part of the scam.
So, we dont have a choice, do we, selecting shippers. At least I didn’t, but I would be wary when you check companies out, especially when its not a company you know, or have every done business with. Do not let the pretty picture fool you.
June 9, 2026
Unprompted review