Sue

Do not say 'please'unless promted/IE "Tell me your address" "are you the account holder?" asked SEVERAL times despite me saying YES first time........... then they ask a question and dont wait for you to answer! I have dysarthia......... so have to take my time. HE was so impatient waiting for me to answer and yet after I explained he said "I understand" then RUSHED me to answer!!

They called me as I left the company and was told in a threatening tone "make sure you do pay!"

Staff in the call center dont seem to be trained in basic manners, she only said Please when promted, and that was after a pause! Call centre staff, please remember your conduct when representing a company, and have some self respect!

Speaking to the company to ask how much a month it was, then told I had gone to the wrong department, once through to correct one I had to go through name, address, security, licence number etc, despite being told "no you dont have to retell all the information again, I will do it for you!" she didnt! The male I spoke to had a patronising tone I feel.

PINK chicken

Wish I could paste phto here
Manager when I returned the food........"its a bit pink! what do you want?" then the lights came on "A refund???" he did not care or was concerned! NO aplogy, maybe a sorry MAY havde stopped me going tro foods standard.............. MATBE!!

With kiosk ordering only its OK when they have paper in the order ticket number! Then when try to take a pic on your phone the screen goes for the next person! I was waiting, waiting waiting an older lady came and was able to order at the counter! WHY wasnt mine taken again at the counter as by this time I had forgotten the number! Less work for them and they STILL mess up!

The chips were few and cold. The fish seemed smaller than last time and wasnt flaky, more like mushed together. And was expensive. Nice salad and coke though!

I orderd an item on delivery I am sure I clicked 24 hour, but cant be 100% sure, Called the shop..........5 times NO ANSWER, yet ;live feed' said it was NOT busy, Once through I explained about the order, and I was laughed at!! I called again, spoke to another 'somewhat more helpful' but attitude needs improvement, she told me it should be delivered on or before the 9th Oct 24. At least she din'tlaugh at me! She told me I had NOT clicked 24 hour..............was he there with me? NO! in the end I told her we had to agree to disagree............again she told me I was wrong! "I can see it on the screen!" she told me, computers NEVER make a misatake eh? please LISTEN to customers and if they say "we will have to agree to disagree" take it as we are quits, no winner, no loser, but maybe a 'people matter' course would be good, also a customer relations one..............

BROMBOROUGH STORE
Went to self serve, the trolley one, on paying I put the notes in then £1 coin, 50p and 1 p coins in, several times they were returned so I asked a youngish male staff member for assistance, he kept saying 'keep trying it will do it' he didn't seem to be aware that people like personal space, again he told me to keep trying. Eventually I deided to try other £1 coins I had several of MORE than 5 but unsure exactly. One fell onto the floor. I have menieres, so bending down is a trigger for dizziness, my daughter offered to get it, but then the 'lad; got it, and I thnk he got others from the store, but did not confirm with me how many, it ended up with him taking the returned money out of the machine, So by this time I was unsure which was mine or his. Eventually It easier to pay with card. "oh, its taken it now!" he says. I was left upset. stressed and feeling stupid.

I explained paid £50 and advised I would pay anothe £50 5 days leter, the person accepted and said thank you and the DD would not go out til next month YET they took the £80 PLUS the £129 DD so then I had no money for food....Thanks SP

Called a garage who quoted a price for a new clutch, only for them to say "I will call my supplier and call you back with the price!" They did not call me back, but seemed strange to have a quote from them, and they want to give another price!

I want to leave but am 'contracted' for 'fibre 150' (which I did not ask for or want) and have to open a new contract to go to low fibre, BUT, here's the thing they 'have issues, technical issues!"
Talktalk?? Jokejoke more like!

Rockferry one. They don't care, dirty, requested they clean the table..... "I will send someone!" once I had eaten (AFTER they got order wrong), I said "forget cleaning the table!" their response? "Oh OK!" pride in pour work/job??? and 'Mike' the manager, he passed me onto someone else! THEY DO NOT CARE
Oh, and my daughter told me there were flies in the toilet! Not one, several!!

Found the process easy. Good communications. Polite, and good to deal with.

If you would like a new floor for your new kitchen, please go elsewhere. Mine is cracked, splintered, lifting etc. I

EASY to put money in, easy to buy/sell HARD to give ID when you don't have a passport. I.D Card etc......... quick to take money, but despite sending various forms of proof : Driving licence, photo, bill with address on etc. they still say I can't withdraw monies.

Went to Aldi in Rock ferry/Port-sunlight this evening and it was manic! At the tills a voice called "go to number 5", so some people left the queue they were in and went to 5, we stayed were we were, til 2, despite there being 2 people with full trollies in front. Then another voice says til 1, so we went.... would have been good if the cashier was there waiting and ready.............. oh no.....we had to wait for him to come, THEN wait for him to take stuff off the seat so he could sit, then when i came to pay by card, he went to another til! Did he apologize? NO..........did he explain he had to sort something at another til? NO! so as I had put my card in I could not proceed to pay as he hadn't 'pressed the button'................ so we waited, and waited, and waited, it seems another customer agreed with me that they should not shout out til numbers when no one is there! Once back he pressed the button...THEN he tells ME to put my number in........ER I had!!!!!!! The man, I think it was the manager as he had a shirt on, was rude, arrogant and his attitude was not as it should be. Maybe he needs to go on a People Matter course and a Customer Care one.