Zoundhouse Dresden Reviews 

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i ordered a ukulele and i was expecting it to be a bit bigger and didint realise there is two different types and i have been trying to return it but i havnt been sent a shipping label to return i have emailed and messaged zoundhouse and have heard nothing
i spent my own pocket money and it wasn’t cheap i am very upset by all this as all i want is to return it back and receive a refund

Bought a premium guitar shipped to Ireland and there were no issues. Guitar is perfect, packaged well for international delivery, arrived in good time and as described

Customer service is a joke. They dont know if they have product in stock or not and selling it as "available" in reverb.com. I bought item. After 3 days of waiting, they claim that it is shipped, but day after they cancel order and start refund process. Then after few next days, they tell me that item is found and I can order again...

Flawless experience. The guitar arrived well packed, fast, and in perfect condition. Smooth purchase — highly recommended.

Our first order with Zoundhouse.de - We ordered guitar pack from Croatia (EU) because it was not locally available and got our Yamaha electric guitar DHL delivered within one week 100% brand new as described. We did our research before purchasing and many other music shops either didn‘t have it in stock with long delivery times (like 20-30 days) or had bad customer ratings and what is interesting all of them were more expensive - so we choose Zoundhouse Dresden based on price and positive Customer reviews. They had very good price including free shipping on their website so we didn’t use ebay or amazon but their webshop not to waste 10-15% on provision on those platforms. We got additional 3% discount for direct money wire transfer and not using PayPal what is very fair business practice in my opinion. Original Yamaha packaging was still factory sealed on arrival, and before shipping guitar’s original product box was placed inside another larger and stronger outer shipping box, for additional transport protection. We had additional questions before shipping and Thomas from Guitar Department answered our e-mail the same day. We received tracking number the next day after purchase and product was shipped within 2 business days as stated in product description. Our experience is genuine, fair and positive, they were professional, communication was good and can warmly recommend them for online shopping. Thank You to Zound House team and hope we order from you again!

Do not trust this company's Google reviews: they have gone to great lengths to have genuine negative reviews removed by Google, including my review, after a terrible experience I had ordering online from them.

I ordered my new piano online. I received it very nicely at home and it's perfectly what I wanted thank you. Their customer service answers through email.
The only piece that was abit unpleasant is that the order was supposed to arrive within 5 days and after a week and some follow ups, it was eventually handed to DHL and then was delivered quickly, besides that all perfect.

The audacity of this company knows no bounds. I had left a very honest and detailed review of my experience with this company in Google and they did all they could to take it down. They are not only the worst music store I have ever dealt with but they will also do whatever they can so that the public cannot know about it. What an absolute disgrace!!! Let me put it clearly - if it was the last music store on earth, I'd rather quit music than deal with their dishonesty and disrespect again!

Best price, very fast international shipping. Good contact, quick answer. Item as described - new.
I recommend this shop!

Worst shop ever. Sold me demo version of the guitar, that was advertised as new, and when I returned it, refunded me 99€ less than I paid, claiming that they had to repair it after they got it back. Despite several requests, didn't provide any proof of the "repair". Basically, just fraudulent thieves. Do yourself a favor, buy elsewhere, there are enough other music shops in Germany.

I ordered two guitars, one of which was out of stock but expected to be restocked shortly. However, I was later informed that the restocking would take several months. We agreed on a partial delivery of the in-stock guitar, but they mistakenly included incorrect export documents, listing both guitars as shipped. This error resulted in quadrupled import fees.

When I reached out, they deceitfully instructed me to pay the import fees, claiming the next shipment would be sent “tax paid.” Knowing this sounded dubious based on my prior experience, I contacted DHL to verify, and they confirmed that such an arrangement wasn’t possible. After confronting the company about their false claim and requesting that they take responsibility for their mistake and the financial damage caused to me, they stopped responding entirely and began ignoring me.

It’s worth mentioning that I had no other option because DHL pre-pays import fees on the client’s behalf, and any subsequent corrections incur very high administrative costs. I’ve never experienced such dishonest and appalling service in my life! Avoid!!!

I purchased a brand new Charvel guitar and what I received instead was a B-stock model that was even missing 1 pickguard screw. After I contacted the store, they said that they "forgot" to write on the product page that it was the floor model. It is unthinkable that the pickguard screw was missing in the first place and nobody noticed it when they inspected, cleaned and packed the guitar. They promised to send an identical screw. What they sent instead was what they had at hand, which was a screw with larger head, making things worse as now it was very visible. I had to contact FMIC (Fender owns Charvel) in order to get a proper screw. All in all, a terrible experience from this shop

I ordered a Cort KX300 guitar online. This particular model has a very striking appearance and aesthetics played a major role in my decision to buy it. I asked through email that they send me photos of one guitar, which they did. We agreed that they'd send me the exact guitar from the photos. They didn't do that - instead they sent me a random sealed box guitar. What's worse is that they sent me an older model, which had the older headstock logo design which is not nice at all. It's almost laughable that a company with such poor internal organization is still in business in 2024.

They invite a"Best Offer"on a guitar I was interested in
so I placed one....only to receive no response whatsoever...not the best way to treat a previous ( or any potential) customer. Avoid!

One star is the maximum!

Placed an order, didn’t hear anything about my order until I asked for a status update.

They cancelled my order telling me they had problems with their webshop. This isn’t true in my opinion. The webshop works!

One day later they raised the total price for my order with 800€.

This is absolutely crazy and very disturbing!

The order is still in “bearbeitung” I won’t cancel it.

I purchased a guitar from this company p, I did not realise I would have to pay custom duties, the communication with them was very poor, the parcel arrived very slowly due to having to be repackaged by customs. They eventually said if I was not happy with the purchase I could send back however I had already had to pay the extra.
I could have purchased a lot cheaper in the U.K. and had far quicker delivery.

I ordered i guitar amp that was i stock, according to their website. I am still waiting foe the amp to ship. Although my order status says that the item has been handed to the shipping company i haven't received any tracking number. In addition their customer service hasn't replied to any of my emails
Will never buy from them again

Unfortunately ran into a negative experience with this shop, mainly due to the lack of proper customer support. I ordered a PRS guitar with them which initially appeared to be in stock. Turned out the guitar was indeed in stock, but the guitar case (in this case a Black Paisly one) was not, moreover it was apparently even missing. However, Zoundhouse neither mentioned this on their website or took steps to inform me. In addition, several of my emails to their customer support regarding the status of the shipment (and delivery date…) remained unanswered until I was able to contact them on the phone approximately a week later. During my conversation, the Zoundhouse guitar department employee clearly stated that he was unhappy with the way the customer support handles their “clients”, and that he had already informed them of the missing case well before. They then offered me to send the guitar in a different case, while they would order the original one to swap out later (free of charge).

I ended up cancelling my order. To my surprise, minutes after my cancellation was confirmed the guitar appeared available on their website(s) again, yet no mention of a missing case which has been put on order. Avoiding this company due to a lack of trustworthy and timely customer support information to their clients.

Everything went smoothly.
Ordered a DL4 MkII Line 6 (blackout). They were the only ones that had it. They sent confirmation email and DHL tracking number. Shipped fast, arrived fast. Great packaging.