KissKiss.ch Reviews 

169
•
TrustScore 4 out of 5

4.1

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4.1

Great

TrustScore 4 out of 5

169 reviews

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4.1

All reviews

(169)

38 reviews in the last 12 months

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Rated 4 out of 5 stars

KissKiss.ch offers a quick

KissKiss.ch offers a quick, straightforward, and efficient shopping experience. Delivery times are respected, and they provide a tracking number for your convenience. The parcels are shipped anonymously, keeping your purchases private. While the packaging inside could be more careful, all items arrive sealed and undamaged. However, improvements in customer service regarding handling returns and addressing shipping errors would be beneficial. Overall, a solid service with room for enhancement. 4 stars.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Refuses to acknowledge defective products

Sent back defect article. Customer Service refuses to acknowledge the defect and to replace or refund it. Wants to send me back the defect article on my cost. Are you serious? Do you think I'm sending around such things for fun? The amount of other ratings like mine speak for themselves.

12 December 2022
Unprompted review
Rated 1 out of 5 stars

customer service is useless / did nto…

customer service is useless / did nto please me. they sent to wrong address and refused to send to rights address. have not got yet a refund

25 July 2021
Unprompted review
KissKiss.ch logo

Reply from KissKiss.ch

This is absolute not true. M. Drayton, you make the order yourself, with your old address as delivery address. Error is not on OUR side, but on YOUR side. We have already exchanged many e-mails about this and we will not take any responsibility for this. Return shipping costs and new shipping costs are on your costs.

Rated 4 out of 5 stars

Could do a bit better on the packaging

Delivery times respected, tracking number provided, and the parcel was anonymous on the outside, no reference to its content or the shop at all.

The packaging of the items inside the box was not the best, they didn't seem to be put there with too much care but at least each item was sealed in its own packaging and undamaged.

8 October 2020
Unprompted review
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