I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more
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I had an issue with checking out a subscription and was met with a swift and kind response from Rachel, who was able to connect with the technical team, who was able to resolve the issue!
Im a first time user of Uppbeat, and I’m so grateful that I was able to find a music library that prioritizes human made music to incorporate into my projects. It’s so hard to avoid generative AI these days that it’s refreshing to know that there’s still companies out there making the effort.
I think this human aspect is also reflected in Uppbeat’s customer service as I felt like someone was actually there to help and troubleshoot.
I will definitely be recommending Uppbeat to friends and colleagues!!
I’m very happy with Uppbeat and especially with their customer support.
I recently had an issue with my subscription and reached out to support. Even though the situation was ultimately my own mistake, Dano and the support team were incredibly helpful, understanding, and went above and beyond to help me.
I’m already very satisfied with Uppbeat’s services, but this experience showed me once again how great their customer service is.
Thank you, Dano, and the Uppbeat team! Simply excellent! 🙌
The list of the different things I've downloaded thus far has been more than I ever downloaded from the other platforms; sounds, stock, titles, and color grades
I really love using this for my videos. The music fits perfectly and everything is quick and easy to find. It’s been super reliable for me and I’m glad I signed up
Viral my account earning my option Great video
I like the variety of music and sound effects they have available on their website. It will definitely take a while to find the correct one for your project, but the quality is definitely worth it.
Reply from Uppbeat
It's very early and thus there is no point in rushing to judgement, but . . . so far it has been quite nice.
Reply from Uppbeat
Uppbeat is an awesome platform and has great music. I use the music for social media and it has such a large library, I don't want to use anywhere else. I was using it for work purposes and when my position was eliminated and the Uppbeat transaction went through to the work credit card, Rachel from Uppbeat helped me through the refund process. I use it personally for social media also and will sign up with my personal account.
Reply from Uppbeat
Received a quick and polite answer to my question
Reply from Uppbeat
Thanks for the quick and great support. Very good customer experience!
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Reply from Uppbeat
Fast et professionnal communication with great results.
Reply from Uppbeat
Uppbeat not only offers an excellent selection of music that works beautifully for any project, but also provides outstanding and fast support whenever you run into a problem.
I can truly recommend Uppbeat.
Reply from Uppbeat
I don't review companies here much, ironic as I have 34,000,000 views as a Google local guide. But today is an exception. This is a review of a company and service that I subscribed to as a corporation, loved the product and felt'safe in knowing that the artists would be compensated for their work. Up until I ran into a roadblock where YouTube studio wouldn't allow me to add the tracks to their online editor ( you need to add them in pre production before you upload the video to studio) Now this is where the customer service and Rachel went above and beyond. That this service unfortunately didn't work for us and I figured we'd be out our subscription dollars. I submitted the issue and immediately got a reply. Rachel explained everything and instead of a high intensity pitch, arranged refund. This was friendly, professional and true customer service. A company that stands by their satisfaction promise with real people backing the customer service. Well that's 5 stars from me. Well done and thanks.
Reply from Uppbeat
I had a sudden Content ID claim on my YouTube video despite being a paid user. Rachel from the support team handled it so quickly and professionally! She located my historical license code and communicated with the copyright agency directly to release the claim. My video went viral with 80k views, and thanks to her, my revenue was completely saved. Excellent and reliable customer service!
Reply from Uppbeat
Great experience with Uppbeat! The platform is easy to use, and their customer support is excellent. I also requested an invoice through customer service and they got back to me super quickly. Highly recommended!
Reply from Uppbeat
I’ve had a great experience with Upbeat Music and their support team. I used one of their songs in a YouTube video, but unfortunately, my video received a copyright claim even though I was properly using the music according to their terms.
I reached out to Upbeat’s support team, and they responded quickly. They immediately looked into the issue, identified who had placed the claim on my video, and helped resolve the problem by getting the claim released.
I really appreciate how fast, professional, and helpful their support was. Copyright issues can be stressful for creators, but Upbeat made the process easy and gave me confidence that they stand behind their users. I highly recommend Upbeat Music to other content creators looking for quality music and reliable support.
Reply from Uppbeat
Great customer service and music. Wish you the best
Reply from Uppbeat
Rachel was helpful, answered my question clearly and promptly, and was friendly too.
Reply from Uppbeat
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