Uppbeat Reviews 

2,037
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally responsive, professional, and friendly when resolving various account or licensing questions. People note that assistance is provided swiftly, ensuring important deadlines are met and technical issues are sorted out smoothly without stress. However, some customers also noted minor limitations regarding music styles, missing editing tools, or the overall preview experience on the platform. A few people felt that certain features could be enhanced further to make searching and customizing audio tracks even easier for daily projects.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and efficient... See more

Staff

Reviewers highlight positive aspects of staff, describing them as incredibly helpful, understanding, and... See more

Response time

People report high satisfaction with the rapid response times from support. Reviewers note that staff members... See more

User experience

Customers report positive experiences with user experience, highlighting that the platform is quick,... See more

Service

Clients share positive opinions on service, highlighting proactive and prompt support teams that resolve... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied

Rated 5 out of 5 stars

Uppbeat is an awesome platform and has great music. I use the music for social media and it has such a large library, I don't want to use anywhere else. I was using it for work purposes and when my po... See more

Company replied

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,037)

277 reviews in the last 12 months

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Rated 5 out of 5 stars

Finally something human!!

I had an issue with checking out a subscription and was met with a swift and kind response from Rachel, who was able to connect with the technical team, who was able to resolve the issue!

Im a first time user of Uppbeat, and I’m so grateful that I was able to find a music library that prioritizes human made music to incorporate into my projects. It’s so hard to avoid generative AI these days that it’s refreshing to know that there’s still companies out there making the effort.

I think this human aspect is also reflected in Uppbeat’s customer service as I felt like someone was actually there to help and troubleshoot.

I will definitely be recommending Uppbeat to friends and colleagues!!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with Uppbeat and…

I’m very happy with Uppbeat and especially with their customer support.

I recently had an issue with my subscription and reached out to support. Even though the situation was ultimately my own mistake, Dano and the support team were incredibly helpful, understanding, and went above and beyond to help me.

I’m already very satisfied with Uppbeat’s services, but this experience showed me once again how great their customer service is.

Thank you, Dano, and the Uppbeat team! Simply excellent! 🙌

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Such a great service

I really love using this for my videos. The music fits perfectly and everything is quick and easy to find. It’s been super reliable for me and I’m glad I signed up

7 August 2026
Rated 5 out of 5 stars

I like the variety of music and sound…

I like the variety of music and sound effects they have available on their website. It will definitely take a while to find the correct one for your project, but the quality is definitely worth it.

24 August 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for the kind words, Yee!

Rated 5 out of 5 stars

It's very early . . . .

It's very early and thus there is no point in rushing to judgement, but . . . so far it has been quite nice.

14 August 2026
Uppbeat logo

Reply from Uppbeat

So glad to hear you're enjoying Uppbeat so far, Lawrence!

Rated 5 out of 5 stars

Uppbeat is an awesome platform

Uppbeat is an awesome platform and has great music. I use the music for social media and it has such a large library, I don't want to use anywhere else. I was using it for work purposes and when my position was eliminated and the Uppbeat transaction went through to the work credit card, Rachel from Uppbeat helped me through the refund process. I use it personally for social media also and will sign up with my personal account.

26 August 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for the kind words, Tessa! We'd love to welcome you back at any time.

Rated 5 out of 5 stars

I can highly recommend Uppbeat.

Uppbeat not only offers an excellent selection of music that works beautifully for any project, but also provides outstanding and fast support whenever you run into a problem.
I can truly recommend Uppbeat.

18 August 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for the kind words, Bernard! We're so glad to hear this.

Rated 5 out of 5 stars

Exceptional service

I don't review companies here much, ironic as I have 34,000,000 views as a Google local guide. But today is an exception. This is a review of a company and service that I subscribed to as a corporation, loved the product and felt'safe in knowing that the artists would be compensated for their work. Up until I ran into a roadblock where YouTube studio wouldn't allow me to add the tracks to their online editor ( you need to add them in pre production before you upload the video to studio) Now this is where the customer service and Rachel went above and beyond. That this service unfortunately didn't work for us and I figured we'd be out our subscription dollars. I submitted the issue and immediately got a reply. Rachel explained everything and instead of a high intensity pitch, arranged refund. This was friendly, professional and true customer service. A company that stands by their satisfaction promise with real people backing the customer service. Well that's 5 stars from me. Well done and thanks.

13 August 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Mark, we're so glad to hear you enjoyed your time with Uppbeat, even if it wasn't the right fit on this occasion. Treating our artists and customers fairly is our top priority, and we're so pleased we could help with this :) Wishing you all the best!

Rated 5 out of 5 stars

Fast and professional support saved my video!

I had a sudden Content ID claim on my YouTube video despite being a paid user. Rachel from the support team handled it so quickly and professionally! She located my historical license code and communicated with the copyright agency directly to release the claim. My video went viral with 80k views, and thanks to her, my revenue was completely saved. Excellent and reliable customer service!

3 August 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

This is so great to hear! Claims should never happen with Uppbeat music, so we're so glad we were able to help find a resolution here :)

Rated 5 out of 5 stars

Good service and attention to the client

Great experience with Uppbeat! The platform is easy to use, and their customer support is excellent. I also requested an invoice through customer service and they got back to me super quickly. Highly recommended!

11 August 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much, Marta! We're always happy to help however we can.

Rated 5 out of 5 stars

Amazing Support When I Needed It Most

I’ve had a great experience with Upbeat Music and their support team. I used one of their songs in a YouTube video, but unfortunately, my video received a copyright claim even though I was properly using the music according to their terms.

I reached out to Upbeat’s support team, and they responded quickly. They immediately looked into the issue, identified who had placed the claim on my video, and helped resolve the problem by getting the claim released.

I really appreciate how fast, professional, and helpful their support was. Copyright issues can be stressful for creators, but Upbeat made the process easy and gave me confidence that they stand behind their users. I highly recommend Upbeat Music to other content creators looking for quality music and reliable support.

29 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much, Jasmine! Claims should truly never happen when using Uppbeat music, so we're really glad we were able to help resolve this for you :)

All the best and happy creating!

Rated 5 out of 5 stars

Rachel was helpful

Rachel was helpful, answered my question clearly and promptly, and was friendly too.

23 July 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much, Joel! We're so glad to have helped.

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