The process of getting music distributed was in general simple. However, the customer support felt rather unhelpful at times. When I requested that my email address be updated on my account, I was tol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There’s isn’t a lot of opportunities for independent artist to showcase there music without a hook being attached… a fee, sign up agreement, etc. You get real-time feedback from a credible source in t... See more
Company replied
I produce and distribute music from 20 years and used many distributors. Even if the platform is not bad and the catalog transfer is fast, the customer service is totally useless with copy/paste... See more
Company replied
I'm the artist ALEXNOVSKI, distributing through Too Lost. The main recurring issue is YouTube OAC linking — new releases don't get linked to my official channel on release day, only after a manual di... See more
Company replied
Company details
Written by the company
Too Lost is a global music and technology company offering a comprehensive digital suite of services and solutions for independent rights holders. We support musicians, labels, studios, brands, funds, and platforms with the infrastructure to distribute, monetize, manage, and protect music at scale worldwide. Too Lost is proudly an independent music company and an active member of the American Association of Independent Music (A2IM), the Music Fights Fraud Alliance (MFFA), the Recording Industry Association of America (RIAA), and Merlin. The company is headquartered in New York City, with additional offices in Los Angeles, Reykjavík, Brisbane, Melbourne, Manila, Mumbai, Sydney, São Paulo, and Toronto.
Contact info
2 East 28th St, #459 , 10016, New York, United States
- support@toolost.com
- toolost.com
3.5
Average
986 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Very fast
Very fast, and good service. I am a label owner and they do very good business
5 September 2026
Unprompted review
Terrible experience
Glitchy dashboard. Couldn’t even onboard correctly due to a bug. terrible customer support, unanswered tickets for days. Slow moderation too. Also I cant even remove the track from moderation. AVOID at all costs.
5 September 2026
Unprompted review
Rachael has been a great point of…
Rachael has been a great point of contact for me as an artist navigating this new platform. I love all of the features, and the service feels super personalized and tailored to my needs which I love!
9 July 2026
Unprompted review
Reply from Too Lost
Thank you so much for the kind words! We’re thrilled to hear that Rachael has been such a helpful point of contact and that the platform feels personalized to your needs. Providing artists with both powerful tools and real, attentive support is exactly what we strive for.
We really appreciate you being part of Too Lost!
Organized and constantly updated
Not only is the interface organized and modern, it looks professional and makes me feel good knowing I can navigate everything. The constant updates and the amount of ways to credit people on any project is beyond what I’ve ever seen! Absolutely love being an Artist that uses TooLost
4 September 2026
Reply from Too Lost
Thank you so much for the kind words! We’re really glad to hear that the platform feels organized, professional, and easy to navigate. Our team is constantly working on updates and new tools to give artists more flexibility and control, especially when it comes to credits and collaboration.
We really appreciate you choosing Too Lost and being part of the community!
Too Lost Review
Too Lost is great! I'd love to recommend them to anyone for label management. I currently have my entire roster on the platform. Maverick has been super helpful with everything throughout my time here with questions I have.
4 September 2026
Unprompted review
Reply from Too Lost
Thank you so much for the great review and for trusting Too Lost with your entire roster! We’re especially happy to hear that Maverick has been such a helpful resource and has been there to answer your questions along the way.
Supporting labels with the tools, flexibility, and personalized service they need to manage and grow their rosters is a huge part of what we’re building. We really appreciate the recommendation and are excited to keep working with you!
I personally am very impressed with Too…
I personally am very impressed with Too Lost as a Distributor because of how fast and easy it is to use their platform. I found them by accident online, and would recommend them to anyone serious about independent music!
3 September 2026
Reply from Too Lost
Thank you so much for the great review and recommendation! We’re glad you found Too Lost and that the platform has made managing and distributing your music fast and easy.
We’re proud to build tools specifically for independent artists and labels who are serious about growing their careers while maintaining control. We really appreciate you being part of Too Lost!
Releasing my song was as easy as 1,2,3
Releasing my song was as easy as 1,2,3. Their interface guided me through step by step. I received notification that my song was accepted for release the next day. Everything went smoothly.
3 September 2026
Reply from Too Lost
Thanks so much for the great review! We’re glad the release process was simple and everything went smoothly from upload through approval. We appreciate you choosing Too Lost and look forward to supporting your future releases!
Really incredible platform with an…
Really incredible platform with an amazing team behind it! One of the things I appreciate most about Too Lost is how much care and quality assurance goes into the upload and delivery process. As an artist, protecting my music and knowing my catalog is being handled properly is incredibly important to me.
With other distributors, I’ve dealt with people uploading uncleared samples of my music, which was always frustrating and difficult to stay on top of. Too Lost’s review process feels much more thorough, and I feel confident knowing there are safeguards in place to help prevent fraudulent or unauthorized uploads.
Beyond the platform itself, the people at Too Lost genuinely care about artists and their music. The team is knowledgeable, responsive, and actually feels accessible when you need support. It’s refreshing to work with a distributor where I feel like my music is in good hands rather than just being another upload in the system. Highly recommend!
3 September 2026
Unprompted review
Reply from Too Lost
Thank you for taking the time to share this. Protecting artists, their rights, and the integrity of the music delivered through our platform is incredibly important to us, so it means a lot to hear that our review process and team have given you confidence in how your catalog is being handled.
We’re grateful to have you with Too Lost and really appreciate the recommendation!
All around amazing company
I joined TooLost about two years ago as an artist using their distribution features. Connecting with the team has been super easy, I have an A&R that brought me on and she answers often day-of if not by the next day if I have any inquiry. They also offer a multitude of services, leading in progressive technology in an all-in-one type platform for music creators and artists. I truly enjoy working with TooLost and have introduced fellow artists to the platform as well.
2 September 2026
Unprompted review
Reply from Too Lost
Thank you for being with Too Lost for the past two years and for sharing such thoughtful feedback. We’re especially glad to hear that your experience with our A&R team has been responsive and supportive, and that the platform has continued to be useful as your career grows.
We really appreciate your trust in Too Lost—and especially your willingness to recommend us to other artists. Thanks for being part of the community!
Amazing
Amazing, the support team and my portal works seamless. Also I have a priority account so Buster & team really do a great job of taking care of any needs I have
2 September 2026
Unprompted review
Reply from Too Lost
Thank you for the great review! We’re glad to hear the platform has been seamless and that Buster and the team have been taking great care of you. We really appreciate your trust in Too Lost and look forward to continuing to support you.
Clean platform but
Clean platform but , so far customer service is really bad. Not to different than distrokid. I hope something changes in the next few months.
1 September 2026
Reply from Too Lost
Thank you for the feedback. We’re glad you’ve had a positive experience with the platform itself, but we’re sorry to hear that our support hasn’t met expectations so far.
We’re actively working to improve response times and the overall support experience, and we appreciate you giving us the opportunity to do better. We hope your experience over the coming months reflects the level of service we aim to provide.
Good Platform
Good Platform, But Customer Support Needs Improvement
Too Lost is a very good platform overall, and I’m satisfied with the website and the services it provides. However, the customer support experience could be significantly improved.
I believe there should be a real human support team available to properly review customers’ issues and respond to their tickets. In particular, tickets should not be closed before receiving a response or a clear resolution to the issue.
Having a dedicated human support team that follows up on each case and keeps tickets open until the customer’s issue is addressed would make a big difference.
The platform itself is good, but improving customer service and ticket management would make the overall experience much better.
26 August 2026
Reply from Too Lost
Thank you for the feedback, and we’re glad to hear you’ve had a positive experience with the Too Lost platform overall.
We do want to clarify one point: Too Lost has a real, global human support team handling thousands of customer inquiries every week. Our publicly available operational data shows support volumes regularly exceeding 5,000–6,000 inquiries per week, and we publish these metrics transparently at toolost.com/reviews. Technology and automation help us triage inquiries at scale, but they do not replace the people reviewing and resolving customer issues.
We’re continuing to invest in both our support team and our ticketing systems as the platform grows.
We appreciate the feedback and hope we can give you a better support experience going forward.
Important ability to restore permanent banned accounts for false suspension
I have a question for too lost team when you email for them to investigate any age checks from any specific issues within 2 weeks passing by I get stuck where I tried to get my new account to passing these ages checks but I still having issues with it not allowing me to provide with any updates or solutions on why my IDs doesn't allow previous IDs for age checks their needs to be transparency over verify third party I don't understand on why they don't respond back to you or anyone when they receive backlash over this occurrence over miscommunication or why I couldn't get a replied back from too lost via my personal email account not like to it permanently ban too lost users account through it's fraud team department network should have the ability or rights to restore your account once it's permanently suspended as I find it extremely difficult to resolve my ongoing silence issues I would like someone from the team to help me one way or another for me to regain access to my previous too lost account which got permanently suspended for not having anyone sample music which I had any copyright infringement that's was my own origin music and my own original works if only too lost can speak to us on their table and discussed better Ways to restore each and other accounts from these permanent suspension also when I appealed from this permanent banned too lost account I didn't hear back from too lost over not knowing on what I did wrong or advice any help from their rejection process to fully restore your account over age preventing from allowing previous IDs documents which should be allowed to do if their no other methods to restore permanent banned accounts via the fraud department team
3 September 2026
Unprompted review
Reply from Too Lost
Thank you for sharing this feedback. We understand how frustrating it can be when an account is restricted and you are looking for more clarity around the reason or appeal process.
Too Lost does have dedicated compliance and fraud teams that review account restrictions, identity-verification issues, copyright concerns, and appeals. Permanent suspensions are not issued casually, and in certain cases they can be reconsidered if new information materially changes the underlying review. However, we also cannot restore accounts simply because a user disagrees with the outcome, particularly where fraud, compliance, rights ownership, or identity-verification concerns remain unresolved.
We agree that communication around these cases should be as clear as possible within the limits of our legal, security, and anti-fraud obligations. If you have already submitted an appeal, the appropriate team will review the information available and determine whether the account can be reinstated. If you have not submitted an appeal, you can do so here: https://toolost.com/support/account-dispute
We appreciate the feedback and will continue working to make these processes clearer and easier to navigate.
I like Too Lost because when your…
I like Too Lost because when your filling out the release they tell you when your missing something so the process is easier. It saves time! I like that the songs are distributed to 490 different places in different parts of the world! It’s great! They seem like they have good business minds!
2 September 2026
Reply from Too Lost
Thank you for the great review! We’re glad the release process has been straightforward and that our built-in checks are helping save you time. Giving independent artists access to a truly global distribution network while keeping the process simple is exactly what we’re working toward. Thanks for choosing Too Lost!
Jake and Buster have been great…
Jake and Buster have been great resources helping me pitch my music and with any problems I have had.
2 September 2026
Unprompted review
Reply from Too Lost
Thank you for the kind words! We’re glad Jake and Buster have been such helpful resources with pitching your music and working through any issues along the way. We really appreciate you being part of Too Lost!
Too Lost in their scams, too lost in incompetence, and way too lost to ever run a real business.
★☆☆☆☆ Absolute garbage fire of a distributor, stay far away.
"Be heard. Everywhere." More like be silenced instantly. There is nothing global about their reach except the massive digital black hole where your streams, your catalog, and your hard-earned royalties go to die.
Working with Too Lost is the single worst career decision an independent artist can possibly make. They are running a predatory, amateur-hour scam operation masked as a legitimate distribution service. They lure you in with shiny website aesthetics only to trap your art, freeze your funds, and treat your livelihood like a joke.
And let us talk about their favorite corporate buzzword bingo slogan: "Grow, manage and monetize your music catalog with software-enabled solutions." What an absolute, sickening joke. You cannot grow a catalog that these cowards randomly delete without a single word of warning. You cannot manage an account that they arbitrarily restrict and ban overnight. And you certainly cannot monetize a damn thing when your support tickets are permanently ghosted and buried in a void of total silence.
Their entire support infrastructure is a complete ghost town. You can open ticket after ticket begging for a shred of human accountability only to be met with dead air. They do not help you. They ignore you. They do not warn you. They just pull your releases, lock down your profile, and pretend you do not exist while they pocket whatever fees or earnings you had coming. No notice, no explanation, no human decency, just sudden and cowardly silence from an incompetent team hiding behind automated scripts.
Their software-enabled solution is nothing more than a digital meat grinder designed to prey on independent musicians who just want to share their work. They take your money, hold your music hostage, and refuse to answer emails when their broken system inevitably glitches and destroys months of your hard work.
Do yourself an enormous favor. Save your sanity, keep your art safe, and take your catalog to literally anyone else. Let these incompetent fraudsters go out of business. Zero stars if the system allowed it.
9 July 2026
Unprompted review
Reply from Too Lost
We strongly dispute the characterization in this review.
Too Lost does not arbitrarily remove catalogs, “trap” music, or withhold royalties for its own benefit. Like all legitimate music distributors, we are required to enforce platform policies, rights requirements, fraud-prevention measures, and the terms imposed by DSPs and other partners. In certain cases, releases or accounts may be restricted or removed when those requirements are not met.
We also take support seriously and do not intentionally ignore legitimate customer inquiries. Without additional account information, we cannot publicly address the specific circumstances behind the claims made here, but the allegations that Too Lost is a “scam operation” or designed to steal artists’ earnings are simply false.
If there is an unresolved account, catalog, or payment issue associated with this review, we encourage the reviewer to provide their account details through our support channels so the matter can be properly reviewed.
Really going downhill
Delayed processing times for uploading songs to Spotify etc, zero customer support, confusing user experience
reply to reply: I get that, but I have two support tickets that have been up for 2 weeks with no response, and my latest upload had been processing for over a week until I had it taken down because I needed to adjust my whole schedule based on the delay. This was with a 4 week lead time.
25 August 2026
Reply from Too Lost
We’re sorry you had a frustrating experience, but we don’t think the characterization of “zero customer support” or that Too Lost is broadly “going downhill” is supported by the facts.
We actually publish our operational performance publicly at toolost.com/reviews specifically because we believe in transparency. Our global support team handles tens of thousands of artist and label inquiries every month, with recent weekly volumes generally in the range of 5,000–6,000 support tickets. We are supporting a very large and rapidly growing community, and while individual experiences can certainly fall short of our expectations, “zero customer support” simply isn’t an accurate representation of the operation.
The same applies to delivery. Too Lost processes music at significant scale across hundreds of DSP endpoints, and releases also remain subject to Quality Control as well as each DSP’s own ingestion and moderation timelines. Spotify generally ingests accepted deliveries within approximately 24–48 hours, but we recommend submitting releases 2–4 weeks ahead of release dates to account for review, delivery, pitching and DSP processing.
We’re constantly improving the product and absolutely take feedback around usability seriously. If there is a particular release or unresolved support ticket behind this review, we’d be happy to investigate it specifically. But we also think it’s important to distinguish an individual negative experience from the actual scale and performance of the platform.
The payment take too long to be…
The payment take too long to be processed Evan when I withdraw the 20 it take two weeks to Evan go in my bank but apart from that is not too bad
23 August 2026
Reply from Too Lost
Thanks for the feedback. We completely understand that when you request a withdrawal, you want access to your earnings as quickly as possible.
We do want to add some context: Too Lost’s published payout processing window is 1–14 business days, but our current average payout time is approximately 6–7 days. We publicly track payout processing performance as part of the operational data available at toolost.com/reviews.
Too Lost supports multiple payout methods, including direct deposit, Stripe, PayPal, Venmo and Manifest, and some methods can process significantly faster than others. We’re continuing to invest in making payouts faster and more flexible for artists.
A two-week payout can happen, but it is therefore on the longer end of our processing window and is not representative of the average payout experience. Once a payment is sent, the time it takes to appear in a bank account can also vary based on the selected payment provider, bank, weekends, holidays and other external processing factors.
We’re continuing to work on making payouts faster, and we appreciate both the feedback and hearing that the rest of your experience with Too Lost has been positive.
ZERO REAL Customer Service
Do not trust TooLost if you value your sanity. Their customer service is an invisible black hole. I’m stuck in a nightmare loop: I re-uploaded an album to fix a missing UPC code, and they deleted the entire project. Now, I have uploaded it a third time, but I cannot publish it because of the UPC conflict caused by their own system wipe. I am completely locked out of launching my music, and it's been almost 3 weeks with no response. They are completely ghosting me while holding my release hostage. I'll likely have to take the album back to Distrokid and wipe it from TooLost. DistroKid might have extra fees, but their support is actually fantastic. TooLost is "too lost" in their own amateur hour of customer service.
2 September 2026
Unprompted review
Reply from Too Lost
We’re sorry you’ve had a frustrating experience with this release, but the characterization of Too Lost as having “zero real customer service” simply isn’t accurate.
We publish real operational data from our administrative systems at toolost.com/reviews specifically so customers can see how the platform is actually performing. Our global support team handles tens of thousands of artist and label questions every month. In recent full weeks alone, our team handled 5,052, 4,560, 5,992, 6,381, 5,515, 5,659 and 5,038 support inquiries. That is thousands of real customer conversations every week, handled by a global support operation.
A three-week unresolved issue is obviously not the experience we want anyone to have, and if that is what occurred here, we want to investigate the specific ticket and understand why.
Regarding the release itself, UPCs are unique identifiers tied to releases, so deleting, recreating or re-uploading the same project can create conflicts that require manual review rather than simply allowing a duplicate identifier to be published. That safeguard exists to help prevent duplicate products and incorrect catalog data from being delivered to DSPs; it is not Too Lost “holding” anyone’s music hostage.
Too Lost supports hundreds of thousands of artists and labels and processes millions of delivery actions across our system every month. We absolutely make mistakes and recognize that individual support experiences can fall short, but suggesting there is no customer service operation at all is simply inconsistent with the actual data.
Please provide the relevant ticket or account information so our team can identify the UPC conflict and get the release reviewed.
Happy to have an honest distributor to…
Happy to have an honest distributor to work with. They are prompt with customer service and very professional across the board. This is my new musical home
27 August 2026
Reply from Too Lost
Thank you so much for the kind words. We’re proud to be a trusted home for independent artists and really appreciate you recognizing the professionalism and responsiveness of our team. We’re excited to have you with Too Lost and look forward to being part of what comes next in your music journey.
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