Our experience with Trilogy Care is very good most of the time. Like most providers, there was some bumpy patches during the change over from HCP to S@H, but I blame that on a useless government. We... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My parents have been clients of Trilogy Care for almost 4 yrs. We wanted the ability to use our own care staff as this was very important to us to ensure our parents were at ease at all times. My Mum... See more
Company replied
Trilogy Care has provided efficient, helpful, and professional support since we joined in April. Their entire team—including Sales, Onboarding, Care Partner, and Client Experience Co-ordinator has b... See more
Company replied
Company details
Written by the company
Trilogy Care is a Home Care Package provider that empowers older Australians to live independently in the home they love for longer. 💙❤️💛
Contact info
Level 3, 2 King Street, 4006, Bowen Hills, Australia
- 1300 459 190
- marketing@trilogycare.com.au
- trilogycare.com.au
4.0
Great
196 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The whole experience was very good with…
The whole experience was very good with the triology care. They heard carefully about the concerns of the clients and provide appropriate care to them. My calls were answered promptly everytime and enquiries were resolved within the time. A big thanks to triology care.
15 July 2026
Unprompted review
Trilogy has been great to deal with
Trilogy has been great to deal with, our questions are answered promptly and onboarding new clients is easy.
15 July 2026
Unprompted review
Reply from Trilogy Care
Thanks so much, Brett. We're really glad the onboarding process has been smooth and that you're getting quick answers when you need them. We appreciate you taking the time to share this.
Love these guys!!!
Love these guys!!!
Fully supported Self Managing option for my Mums low level Support at Home package.
Low fees, low hourly rates and dedicated support staff
Highly recommend this Company
15 July 2026
Unprompted review
Reply from Trilogy Care
Thank you so much, Katrinna! It's wonderful to hear your Mum is well supported and that the self-managed model is working so well for your family. Getting more from your funding while still having dedicated support behind you is exactly what we set out to deliver. We'll make sure the team sees this.
The staff are always pleasant and…
The staff are always pleasant and helpful . I am aware that the changes to Aged Care have been a struggle but they have always done their best to communicate what is happening.
15 November 2025
Unprompted review
Reply from Trilogy Care
Thank you so much, Raewyn. The transition has been a significant one for everyone and it means a great deal to hear that the team's efforts to keep you informed have made a difference. We'll make sure they see this.
They actualy care unlike others
My mum has been with Trilogy Care for a while now, and I’m really grateful for the way they look after her. The carers are gentle, patient and speak to her with real respect, not just like it’s a job. They keep us updated, listen to our concerns, and treat her like a person, not a number. It gives our family a lot of peace to know she can stay at home and still be safe and cared for.
1 July 2026
Unprompted review
Reply from Trilogy Care
Thank you so much for sharing this. It truly means the world to our team to know your mum is being treated with the kindness and respect she deserves. Helping people stay safe and comfortable at home, while keeping families connected and informed, is exactly what we're here for. We'll make sure your kind words are passed along to the team.
Trilogy care have far exceeded my…
Trilogy care have far exceeded my expectations and they are always there to help with any questions you may have. I am self managing my package and it's nice to know that I am not alone.
1 July 2026
Unprompted review
Reply from Trilogy Care
Hi Lynn, thank you so much for sharing this. It's wonderful to hear that you feel supported while self managing your package. That's exactly what we want for our clients, to know they're in control but never on their own. We'll pass your kind words on to the team. They'll be thrilled to read this.
Spoke to lovely representative who…
Spoke to lovely representative who assisted with our concerns. Put all of our worries at ease
3 July 2026
Unprompted review
Reply from Trilogy Care
Hi Gurmeet, thank you so much for taking the time to share this. We're really glad our team was able to put your mind at ease. We'll make sure your kind words are passed along. Wishing you and your family all the best 💛
A Pleasure to Deal With
We have found it a pleasure to deal with our care coordinators. They have always been so kind and responsive. Our support workers are happy too because Trilogy pays their accounts without delay.
9 July 2026
Unprompted review
Reply from Trilogy Care
Thank you so much for taking the time to share this. It's wonderful to hear that your care coordinators have been kind and responsive, and that your support workers are happy too. We know how important timely payments are, so we're glad that's been a smooth experience. We'll be sure to pass your kind words along to the team.
Trilogy Care has a wonderful team
Trilogy Care has a wonderful team! As someone new to receiving services, I found the whole process quite overwhelming at first. But the care partner Jennifer at Trilogy made everything so simple and took the time to go through every detail with me. I felt fully supported and highly value her expertise
21 May 2026
Unprompted review
Reply from Trilogy Care
Hi Lixia, thank you so much for sharing this. We're thrilled to hear Jennifer made the process feel simple and supportive for you, especially when it all felt a bit overwhelming at first. She'll be so pleased to read your kind words. Welcome to Trilogy Care, we're glad to have you with us
Extremely responsive and professional.
Extremely responsive and professional.
Referral was made online and within 10 minutes a call was received and a care plan meeting was booked.
This is what clients want when signing up or transferring.
The communication was polite and helpful.
1 July 2026
Unprompted review
Reply from Trilogy Care
Thank you so much for sharing your experience, Jasmine. It's wonderful to hear that the team was responsive and professional from the very first contact, and that the communication has been polite and helpful throughout. We'll make sure to pass your kind words along to the team. We really appreciate you taking the time to leave this review.
Very nice staff and they care
My dad has been at Trilogy for a while now and overall I’m really happy with it. The staff are friendly and treat him with respect, and he always looks clean and well looked after when I visit. The place feels calm and organied, and if I have any questions they’re pretty quick to respon. It’s taken a lot of stress off our family knowing he’s in good hands. Easy 5 star.
30 June 2026
Unprompted review
Reply from Trilogy Care
Thank you so much for taking the time to leave this lovely review. It means the world to our team to know your dad is being well looked after and that your family feels at ease. We'll be sure to pass your kind words along to the team. We're always here if you need anything at all
Lack of care
I have been with Trilogy for 2 months and in that time o have been frustrated to the max with lack of care provided. I am getting little in the way of helpful replies to my emails phone calls are impossible and my requests for approval in writing for urgent repairs to my indoor wheelchair go unanswered. I know the stupid government has made really stupid rules that have to be followed but ignoring people for weeks at a time just makes matters worse. I could not recommend Trilogy to aged people.
3 July 2026
Unprompted review
Reply from Trilogy Care
Hi Philip,
Thank you for taking the time to share your experience, and we're truly sorry to hear how frustrated you've been. You deserve timely responses, especially when it comes to something as important as your wheelchair repairs. This isn't the level of service we want for any of our clients.
We've sent a request through Trustpilot for your details so we can follow up directly. If you'd prefer, you're also welcome to email your contact details (your full name and a phone number or email we can reach you on) to complaints@trilogycare.com.au, or call our care team directly on 1300 459 190. Either way, we'll make sure the right person follows up with you promptly.
Thank you for giving us the opportunity to make this right, Philip.
Fantastic Aged Care Service Provider
Fantastic Aged Care Service Provider! They genuinely care about people like me, helping us stay safe and comfortable right in our own homes. They are incredibly trustworthy and go above and beyond to do what's truly best for me. I'm so grateful to my care partner—she’s always so helpful and genuinely professional. She really understands my needs, and I can feel her kindness and warmth through every conversation, her beautiful smile shining through the phone.
3 July 2026
Unprompted review
Reply from Trilogy Care
Thank you so much for sharing this, it truly means the world to us. 💛 Knowing you feel safe, supported and genuinely cared for at home is exactly what we're here for. Your care partner will be absolutely thrilled to read your kind words. She sounds like a wonderful person and we're so lucky to have her on the team. Thank you for trusting us with your care. 😊
A big thank you to Rony at Trilogy…
A big thank you to Rony at Trilogy care. Over the last few weeks your friendliness,courtesy and kindness helped me feel more confident going forward .
You talked me through the process and helped me .
Knowing that your help and understanding is only a phone call away is very reassuring .
Thank you for helping me stay in my home.
24 June 2026
Unprompted review
Reply from Trilogy Care
Thank you so much for sharing this, Sally Anne. It's wonderful to hear that Rony helped you feel more confident and supported through the process. Helping people stay comfortable and independent in their own home is exactly what our team is here for, and we'll make sure Rony sees your kind words. 💛
My care partner in Trilogy Care is…
My care partner in Trilogy Care is always respond my email and questions very quick and very helpful when I need support. Their account team paid the support worker invoice quickly.
2 July 2026
Unprompted review
Reply from Trilogy Care
Hi Jas, thank you so much for taking the time to share this. It's wonderful to hear your care partner has been responsive and helpful, and that the accounts team has been getting invoices sorted quickly for you. We'll make sure your kind words are passed along to the team. Thank you for trusting us with your care 💛
New to Trilogy- self managed
My Mother in law recently moved to Qld switched to Trilogy /self- managed and we have found the staff to be amazing, extremely helpful and assisting myself through the processes of self managed has been fantastic. Nothing is to hard with the support of our Care partner.
26 June 2026
Unprompted review
Reply from Trilogy Care
Thank you so much for sharing this, Jodi. It's wonderful to hear that your mother in law's move to Queensland has gone smoothly and that the team has made the transition to self-managed feel supported every step of the way. We'll make sure your Care Partner sees this, it'll absolutely make their day. Wishing your family all the best! 💛
Trilogy are the best...!!!
I have been with Trilogy since commencing the Aged Care programme in October 2023 and have always found the staff, especially my care partner, who calls me every week to check my welfare, to be absolutely wonderful.
They are so caring, always willing to answer questions and do all they can to assist in every way. If the phone lines are busy, calls are always returned.
The site is always available to check expenditure and balances at any time.
Thank you, Trilogy.
30 June 2026
Unprompted review
Reply from Trilogy Care
Hi Ann,
Thank you so much for taking the time to share this. It's lovely to hear that your care partner and the wider team have made such a positive difference for you.
Knowing that you feel supported and cared for is exactly what we strive for, and your kind words will absolutely be passed along to the team. We're grateful to have you with us 💛
Trilogy care staff have proven to be exemplary.
Trilogy care staff have proven to be most professional and committed to supporting their clients.
I have only one area of concern and that is the ‘on boarding’ of services outside Tilogy’s recommended providers, as the process is very slow and complex.
30 June 2026
Unprompted review
Reply from Trilogy Care
Hi Alex, thank you so much for taking the time to share this. We're really glad to hear you've had such a positive experience with our team, and we'll make sure your kind words are passed along to them.
We appreciate your feedback about the onboarding process for external providers too. It's helpful to know where things can feel slow or complex, and we're always looking at ways to make that smoother. Thank you for flagging it.
Trilogy Care have a very helpful team
Trilogy Care have a very helpful team. They checked in on me and always returned phone calls promptly. They helped me navigate through the process and answered all my questions very patiently.
22 June 2026
Unprompted review
Reply from Trilogy Care
Thank you so much, Meeta. It's lovely to hear that the team made the process feel easier for you. Knowing that you felt supported and heard is exactly what we aim for. We'll be sure to pass your kind words along to the team 💛
Trilogy care as self management
Trilogy care as self management, has been good as transition to this model, they provided one on one following up on how support and setup the services, staff have been understanding listening and supporting to set services needed. As this transition and understanding of services available can be very hard, especially when it previously with other services providers. I've had follow up calls see how things are going, which have been going which have been reassurung .Overall l been satisfied with service and would recommend this kind of service model. Allows less management fees, more funds to support services for my mother.
22 May 2026
Unprompted review
Reply from Trilogy Care
Thank you so much for taking the time to share your experience. It's wonderful to hear that the transition to self-management has been a positive one for you and your mum, and that our team has been able to support you through it with understanding and clear guidance.
We know switching providers and adjusting to a new model can feel overwhelming, so it means a lot to hear that the follow-up calls and one-on-one support made a real difference. More funds going towards your mum's care is exactly what it's all about. 💛
We'll be sure to pass your kind words on to the team. Thank you for recommending us!
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