Jake was the consultant that initially connected with me after my online query. I found him to be empathetic with his questions, listened to our situation, provided sound advice and suggested a provid... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michelle was amazing. I had initially sent an email to inquire about my Mum's care. They took the initiative and rang me. Michelle answered all my questions, addressed all my concerns and organised an... See more
Company replied
The CareAbout team was thorough and very helpful with matching my dad with the right care provider. They asked a number of questions in relation to my dad and what care he would require moving forward... See more
Company replied
Solved my problem Am positive about how to move forward now being given such good and sound advice Great people to talk to, kind, caring, efficient and knowledgeable all in all in 2 years of b... See more
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Company details
- #1 of 3 best companies in Aged Care
- #1 of 3 best companies in Home Health Care Service
- #1 of 2 best companies in Home Help Service Agency
- #1 of 2 best companies in Nursing Home
- #1 of 11 best companies in Price Comparison Site
About CareAbout
Written by the company
CareAbout is Australia’s Leading Home Care placement service, providing provider connection services for over 7+ years. Through our heartfelt support, we’ve built the trust of 130,000+ families Australia-wide and counting.
We help you find a quality Home Care Package provider or Nursing Home that matches your care needs across Australia. Saving you hours of time researching and finding a provider.
Speak to a care expert on 13 13 00 and find a way through the maze of Aged Care. Visit our website - careabout.com.au
Find & Compare Quality Home Care Providers & Nursing Homes Near You
Written by the company
- CareAbout is Australia's Leading Home Care Placement Service, We're FREE and there's no Obligation.
List of Nursing Homes
List of Nursing Homes
List of Nursing Homes
Contact info
Office 207, 28 Riddell Parade, 3185, Elsternwick, Australia
- 131300
- hello@careabout.com.au
- careabout.com.au
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Jake was knowledgeable
Jake was knowledgeable, helpful & recommended to get a service provider for my husband
28 August 2026
Reply from CareAbout
Hello, Murt,
Thank you for your kind review. We're glad you found our support helpful, and we really appreciate you taking the time to share your experience.
With Care,
The CareAbout Team
Reply from CareAbout
Hello, Lucia,
Thank you for your kind review. It means a lot to know you felt our team was genuinely interested in understanding your situation and helping find solutions that worked for you. That's what we're here for.
With Care,
The CareAbout Team
Highly recommended
With Aged Care so tough to negotiate, CareAbout is absolutely fantastic. Fast, efficient and friendly, we were quickly on our way with the help we needed. Highly recommended.
31 August 2026
Reply from CareAbout
Hello, William,
Thank you for such a wonderful recommendation. We know navigating aged care can be challenging, so hearing that our team could help you get moving quickly and make the process easier means a great deal to us.
With Care,
The CareAbout Team
Reply from CareAbout
Hello,
Thank you for your kind words. We're glad we could make finding a reliable provider a little easier for you. We appreciate you choosing CareAbout.
With Care,
The CareAbout Team
the person was very helpful and…
the person was very helpful and explained a lot of things to me. We have not had the consultation with the provider person so we will wait and see.
31 August 2026
Reply from CareAbout
Hello, Elsa,
Thank you for your feedback. We're glad our team could take the time to explain things and answer your questions. We hope your upcoming consultation with the provider goes well, and we're here if you need any support along the way.
With Care,
The CareAbout Team
Great service
Keith was so helpful and explained everything clearly. He made an appointment with a provider to help us and made the process seamless. We had the appointment today and are feeling very confident that we will be well cared for.
21 August 2026
Reply from CareAbout
Hello, Francine,
Thank you for sharing your experience. We're glad Keith could explain everything clearly, arrange the introduction, and help make the process feel seamless. It's especially lovely to hear that after meeting with the provider, you're now feeling confident about the care ahead. We'll be sure to let Keith know.
With Care,
The CareAbout Team
Reply from CareAbout
Hello, Barry,
Thank you for your lovely review. It's great to hear you found the information simple, clear, and honest. That's exactly how we believe finding care information should feel.
With Care,
The CareAbout Team
Reply from CareAbout
Hello, Maureen,
Thank you for your 5-star review. We're glad you found our team helpful and reliable. We appreciate you taking the time to share your experience.
With Care,
The CareAbout Team
Reply from CareAbout
Hello, Les,
Thank you for your kind feedback. We're glad the advice was helpful and gave you some guidance moving forward.
With Care,
The CareAbout Team
The CareAbout team was thorough and…
The CareAbout team was thorough and very helpful with matching my dad with the right care provider. They asked a number of questions in relation to my dad and what care he would require moving forward. Would recommend CareAbout if you're looking into a care provider or wanting to change care providers.
20 August 2026
Reply from CareAbout
Hello, Rebecca,
Thank you for such a thoughtful review. Finding the right care for a parent is an important decision, so it means a lot to hear our team took the time to understand your dad’s needs before helping you find a suitable provider. Thank you as well for recommending CareAbout to others.
With Care,
The CareAbout Team
Michelle was so informative and…
Michelle was so informative and explained everything to me really well and could understand her completely. The information she gave me was 100%
27 August 2026
Reply from CareAbout
Hello, Bernadette,
Thank you for your lovely review. It’s wonderful to hear Michelle explained everything in a way that was easy to follow and gave you information you could feel confident about. We’ll be sure to pass your kind words on to her.
With Care,
The CareAbout Team
Swapping provider
Jake was the consultant that initially connected with me after my online query. I found him to be empathetic with his questions, listened to our situation, provided sound advice and suggested a provider that could help us. He connected us to said provider, who too was very helpful. We have since made the decision to swap providers to the company that Jake connected us with. Thanks Jake!
20 August 2026
Reply from CareAbout
Hello, Violet,
Thank you for sharing your experience. It’s great to hear Jake took the time to understand your situation, offer helpful advice, and connect you with a provider that ultimately felt like the right choice for you. We’ll be sure to let Jake know you appreciated his support.
With Care,
The CareAbout Team
Great service and quick responses
I responded online to a questionnaire - and Care About rang me back within an hour on a Sunday. They went through our needs and special requirements and "promised" a call back from a Provider at 3.30 the next day. that all happened and we are blessed with Dulcie Home Care. We had been dealing with Trilogy Care for 12 months and there was nothing but lies and rip off's.
23 August 2026
Unprompted review
Reply from CareAbout
Hello, Peter,
Thank you for sharing your experience. We're glad our team could respond quickly, understand what you needed, and follow through on the arrangements as promised. It's wonderful to hear you've found a provider you're happy with, and we wish you all the best.
With Care,
The CareAbout Team
Reply from CareAbout
Hello,Pam,
Thank you for your kind words. We're glad you found our team professional, friendly, and respectful. We appreciate you taking the time to share your experience.
With Care,
The CareAbout Team
Absolutely excellent company
Absolutely excellent company. So caring, understanding and helpful . 10 out of 10
18 August 2026
Reply from CareAbout
Hello, Cherine,
Thank you for such a lovely review. Hearing that you felt cared for, understood, and supported means a great deal to our team. Thank you for the 10 out of 10, we really appreciate it.
With Care,
The CareAbout Team
Prompt friendly service
Sue was friendly, helpful and knowledgeable. An appointment was set up with a possible provider within two business days.
25 August 2026
Reply from CareAbout
Hello, Vicki,
Thank you for your kind feedback. We're glad Sue could make things straightforward and get an appointment arranged so quickly. We'll be sure to let Sue know you appreciated her help.
With Care,
The CareAbout Team
My whole experience was made so easy
My whole experience was made so easy , and everyone that I talked to made me feel like I mattered . I could not begin to say how good it made me feel ( on the inside ) . I have already told someone else about your business and that they should contact you .
Thanks again
Phil
25 August 2026
Reply from CareAbout
Hello, Phil,
Thank you for such a heartfelt review. It means a lot to know you felt heard, valued, and genuinely cared for throughout the process. And thank you for recommending CareAbout to someone else, we truly appreciate it.
With Care,
The CareAbout Team
Michelle was amazing
Michelle was amazing. I had initially sent an email to inquire about my Mum's care. They took the initiative and rang me. Michelle answered all my questions, addressed all my concerns and organised an at home visit with a provider. I had been incredibly overwhelmed with all the information, but Michelle really helped to navigate me through the process. She was excellent.
24 August 2026
Reply from CareAbout
Hello,
Thank you for such a thoughtful review. We know how overwhelming it can feel when you're trying to work out the right care for someone you love, so it's wonderful to hear Michelle could help answer your questions, ease your concerns, and get things moving with a provider. We'll be sure to pass your kind words on to her.
With Care,
The CareAbout Team
The phone was answered almost…
The phone was answered almost immediately by a real person! The were caring and patient.
17 August 2026
Reply from CareAbout
Hello, Margaret,
Thank you for your lovely review. Sometimes just getting through to a real person who is ready to listen can make a difference. We're glad you found our team caring and patient from the very first call.
With Care,
The CareAbout Team
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