My experience with Michelle who was just amazing, she was so informative. She untangled the Aged Care mess for me and spent n hour on the phone locating the best provider for my sister that would sui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted was made quickly after requesting to be contacted about finding a provider. Not having experienced this before we hadn’t a clue of how to go about getting help. A lovely lady phoned and sp... See more
Company replied
Excellent service. Jake really listened to our needs, asked all the right questions, was calm, friendly and found the right provider for us. I had already called many different providers already and o... See more
Company replied
Absolutely first class experience. I rang as a last resort to get some help in organizing Aged care help for my Partner and immediately spoke to a very sympathetic person who over a few days set me... See more
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Company details
- #2 of 3 best companies in Aged Care
- #2 of 3 best companies in Home Health Care Service
- #2 of 2 best companies in Home Help Service Agency
- #2 of 2 best companies in Nursing Home
- #4 of 11 best companies in Price Comparison Site
About CareAbout
Written by the company
CareAbout is Australia’s Leading Home Care placement service, providing provider connection services for over 7+ years. Through our heartfelt support, we’ve built the trust of 130,000+ families Australia-wide and counting.
We help you find a quality Home Care Package provider or Nursing Home that matches your care needs across Australia. Saving you hours of time researching and finding a provider.
Speak to a care expert on 13 13 00 and find a way through the maze of Aged Care. Visit our website - careabout.com.au
Find & Compare Quality Home Care Providers & Nursing Homes Near You
Written by the company
- CareAbout is Australia's Leading Home Care Placement Service, We're FREE and there's no Obligation.
List of Nursing Homes
List of Nursing Homes
List of Nursing Homes
Contact info
Office 207, 28 Riddell Parade, 3185, Elsternwick, Australia
- 131300
- hello@careabout.com.au
- careabout.com.au
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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JAKE was very helpful
JAKE was very helpful. Asked a lot of pertinent questios about the type of care i needed & type of privudir i was wanting.
22 July 2026
Put me in contact with good providers
8 July 2026
Incredible outstanding service
Incredible quick, professional, effective and friendly service from all the staff I spoke and corresponded with. I am extremely grateful and impressed. Thank you very much
20 July 2026
New provider
Careabout really do care and are really helpful in getting the best provider for you.
I cannot speak highly enough about Jake.
Thank you so much.
13 July 2026
Reply from CareAbout
Hello, Annie,
Thank you for your kind review. We're pleased Jake was able to help you find a provider that felt like the right fit. We'll be sure to pass your lovely feedback on to him. Thank you for placing your trust in CareAbout.
With Care,
The CareAbout Team
Jake
Jake, my contact, was most professional, patient, understanding of my needs, yet very friendly and personable. I would gladly recommend Care About to anyone looking for help in finding an Aged Care provider.
Jake took all of my concerns and worries into consideration and recommended a Provider that has perfectly matched my needs to make my life so much less stressful and doubtless more enjoyable.
22 July 2026
Unprompted review
Reply from CareAbout
Hello, Paul,
Thank you for such a thoughtful review. It's wonderful to hear Jake took the time to understand what mattered most to you and helped connect you with a provider that truly suited your needs. We'll make sure he receives your kind words, and thank you for recommending CareAbout to others.
With Care,
The CareAbout Team
The kind and understanding care down the uncharted path manner used…
The kind and understanding manner used on the phone. The relative advice.
20 July 2026
Reply from CareAbout
Hello, Pauline,
Thank you for sharing your experience. It means a great deal to know you felt supported with kindness and understanding, and that the advice you received helped you move forward with confidence. We're here whenever you need us.
With Care,
The CareAbout Team
So helpful in every way the consultant…
So helpful in every way the consultant I spoke with was truly amazing and explained and guided me in the right direction
Thankyou you so much
20 July 2026
Reply from CareAbout
Hello, Rodney,
Thank you for your lovely feedback. We're glad our consultant could provide the guidance you needed and help point you in the right direction. Your kind words are truly appreciated.
With Care,
The CareAbout Team
Very caring and listening 👂 patient…
Very caring and listening 👂 patient and compassionate that’s half way there.thank you very much .
18 July 2026
Reply from CareAbout
Hello, Miro,
Thank you for your lovely review. It means a lot to know you felt listened to with patience, care, and compassion. Thank you for trusting CareAbout, and we'll be here whenever you need support.
With Care,
The CareAbout Team
Only an initial contact which was…
Only an initial contact which was acceptable. Too ealy to give further opinion.
16 July 2026
Reply from CareAbout
Hello, Kevin,
Thank you for taking the time to share your feedback. We appreciate your comments and understand it's still early in the process. We hope your experience continues to be a positive one, and if there's anything we can do to assist along the way, please don't hesitate to reach out.
With Care,
The CareAbout Team
Such a pleasure to have someone on the…
Such a pleasure to have someone on the other end of the phone who actually cares and goes above and beyond to deliver. A company that follows up. Amazing.
18 July 2026
Reply from CareAbout
Hello, Susanna,
Thank you for your kind words. Knowing you felt genuinely cared for and appreciated the follow-up means so much to us. We believe staying connected is just as important as making the first introduction, and we're grateful you noticed.
With Care,
The CareAbout Team
Professional and knowledgeable
I would like to recognize the excellent customer service provided by Rish member. He consistently demonstrate professionalism, patience, and a positive attitude when assisting me . He listen carefully, communicate clearly, and always make an effort to resolve issues efficiently.
His friendly approach and willingness to go the extra mile create a positive experience me
Thank you Again
Regards
Karim
19 July 2026
Unprompted review
Reply from CareAbout
Hello, Karim,
Thank you for your heartfelt feedback. We're delighted to hear Rishi's professionalism, patience, and genuine care made such a positive impact. We'll be sure to pass your wonderful comments on to him, he'll truly appreciate them.
With Care,
The CareAbout Team
It was so good just to be able to talk…
It was so good just to be able to talk with someone who understands my problem. Thank you Keith you have already help. I look forward to having my home visit.
17 July 2026
Reply from CareAbout
Hello, Dianne,
Thank you for sharing your experience. Sometimes having someone who truly listens makes all the difference, and we're glad Keith could be that support for you. We hope your upcoming home visit goes well, and we'll be here if you need us.
With Care,
The CareAbout Team
Professional and friendly service
Professional and friendly service - everything was explained clearly so I understood all my options and their follow up was excellent - definitely recommended as a great resource, thank you
8 July 2026
Reply from CareAbout
Hello, Trish,
Thank you for your wonderful review. It’s great to hear you felt informed every step of the way and that our follow-up gave you confidence throughout the process. We truly appreciate your recommendation.
With Care,
The CareAbout Team
Sue was so helpful and understanding
Sue was so helpful and understanding, thanks to her I have achieved what I wanted to do.
Recommend them Highly Thank You.
9 July 2026
Reply from CareAbout
Hello, Sue,
Thank you for your thoughtful review. We’re pleased Sue could support you in achieving what you set out to do. Your recommendation means a great deal, and we’ll make sure Sue receives your kind feedback.
With Care,
The CareAbout Team
Reply from CareAbout
Hello, Toni,
Thank you for your 5-star review. We’re delighted to hear you found the support both informative and friendly. We appreciate you taking the time to share your experience.
With Care,
The CareAbout Team
Karen was pleasant and resourceful in…
Karen was pleasant and resourceful in all of our dealings so far, I could not be happier with the support and help we have received.
16 July 2026
Reply from CareAbout
Hello, Andrew,
Thank you for your lovely feedback. It’s wonderful to hear Karen has been such a positive support and that you’ve felt well looked after throughout your journey so far. We’ll be sure to share your kind words with her.
With Care,
The CareAbout Team
Helpfulness of staff
14 July 2026
Reply from CareAbout
Hello, Jacqui,
Thank you for your 5-star review. We're grateful for your kind words and are so pleased our team could be there to help.
With Care,
The CareAbout Team
The Aged Care facilities that were…
The Aged Care facilities that were suggested were of the quality that we were expecting, but my head is in a bit of a whirl remembering some of the features.Graham Lydiard.
13 July 2026
Reply from CareAbout
Hello, Graham,
Thank you for taking the time to leave a review. We're glad we could introduce you to providers that met your expectations, and we hope the information helps as you consider your options. If any questions come up along the way, we're here to help.
With Care,
The CareAbout Team
Michelle has been a wonderful…
Michelle has been a wonderful Embassador for CareAbout.
From the very first phone call she has been kind & caring and always given honest answers to my questions
Michelle takes the time to ensure you are given the best of help.
It has been a really good experience.
Thankyou
Catherine McCarron
15 July 2026
Reply from CareAbout
Hello, Cathie,
Thank you for sharing such a thoughtful review. It’s wonderful to hear Michelle’s kindness, honesty, and genuine care made such a positive difference from your very first conversation. We’ll be sure to pass your lovely feedback on to her.
With Care,
The CareAbout Team
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