Tise  Reviews 

I have been a loyal Tise user for more than five years, but my account was suddenly suspended without explanation. At the time, I had five items that needed to be fulfilled for four different customers across Norway. Because Tise deleted my profile and chat history, buyers believed the transactions were fraudulent. I was forced to communicate with them through outside channels just to complete their purchases.

I contacted Tise Consumer Support on March 15, and after 9 days, still no reply. Several of my buyers also tried to reach out to support, but they could not get any help either. This silence undermines trust and leaves both sellers and buyers stranded.

The lack of customer support is very concerning. Compared to other marketplaces like eBay, Grailed, and Vestiaire Collective, Tise gets the lowest score possible. After years of using Tise, I expected better. The platform must improve its customer service response times and provide clear, manual follow‑up when accounts are suspended. Reliable support is essential for a marketplace that claims to connect people safely.

Please get back to me, my username is: Krsvintage

I purchased buyer protection when buying an item on Tise, expecting the platform to assist if something went wrong. My package has not been delivered for over a month, and despite providing proof that it never arrived, Tise refuses to address the issue.

Being told to contact the shipping company on my own is completely unacceptable — this is the exact problem buyer protection is supposed to prevent. I am extremely disappointed with Tise’s lack of responsibility and support.

Tise must take immediate action to resolve this issue and honor the protection that buyers pay for. Paying for protection should not be meaningless.

Was okay before, completely useless now. Nothing gets sold anymore but tise spams you daily to pay 49 NOK to promote sth for 25 NOK. Atrocious customer service. Impossible to delete profile once you're in.

Tise failed to honor its buyer guarantee. I purchased an item using a gift card bought on their platform. The seller misrepresented the product, and I did not receive what was advertised.

Despite clear seller fault, Tise refused to refund the gift card amount. This shifts the risk of dishonest sellers onto the buyer and makes the buyer guarantee meaningless.

If a platform charges a guarantee fee, it should ensure buyers receive exactly what is listed or get a refund when sellers lie. Tise did neither in this case.

This experience makes the platform unreliable and not buyer-friendly. I would not recommend Tise if you expect real customer protection.

After a complaint my request has been positively resolved

My account was blocked seven days ago without any warning. I immediately contacted support and consumer-safety the same day.
After four days, I finally received a reply telling me to contact consumer-safety — which I had already done and clearly informed them about.

I then wrote a review here on Trustpilot, which actually got a response — but it was deleted after I shared my email address as Tise had requested.

Today, after a full week, my account was finally reopened with a vague explanation of “security issues.” Only two hours later, it was blocked again.

I have not broken any rules. I have over 100 top ratings and use Tise actively for both buying and selling. I also have several ongoing transactions that are now affected.

I’ve once again reached out to support and consumer-safety, but I’ve noticed that Tise responds much faster here on Trustpilot than through official support channels.

You cannot take another week to resolve this – it needs to be prioritized. Before responding to Trustpilot complaints about poor customer service, you should actually deliver customer service. This is exactly the problem: issues like mine are not being handled promptly.

Please reopen my account and explain why this keeps happening.

Username: christinefw

Terrible platform and customer service. They don't protect the buyer when scammed by a dishonest seller

I received a pair of shoes that had been advertised in the incorrect size. Within 24 hours I reported this to Tise. Still waiting on a response from Customer Service. It’s been 2 weeks already.

Seller's name (noomiostream). I order pants - jeans but comming book. Dont't trust her. Not good service. Please be careful !!!

Be careful !!! I order pants - jeans but comming book. Not good service. Please be careful !!!

Tise’s customer service is absolutely incompetent and unhelpful. They charge you for “buyer protection,” but when you actually need it, be prepared to wait weeks for any response. By the time they finally get back to you, they will do nothing to resolve your issue. You’re essentially paying extra for zero support. Completely unacceptable.

So easy and simple system. I was selling and instructions were very clear step by step. Also safe to sell and buy. Definitely recommend.

I can’t believe , that after one and a half of week the customer service are just dead end .
I received the bag , which are not as described , particularly each corner of it was damaged . It was been hidden in photos and in description as well .
I tried to solve the issue with a seller and she decline to pay money back , so I can send the bag which is not as described back .
Customer service is just useless , so think twice before buy something on Tise trough they payment method , it’s a SCAM .
They don’t wanna solve our anything .
I can give 0 star if I can .

Great app for shopping refurbished clothing. It is easy and frictionless to sell and buy.

The worst system ever, their A.I. is a prime example why we still needs humans beings in this world.
Horrible, ignorant live support, they don't care about your problems, no eager to help.

I worked hard for two years building up my account and sold over 40 high-end pieces. I took a chance by listing a replica item, but I made sure to clearly state it was a replica in the description. The next day, without any prior warning, my account was banned. I reached out to ask why I lost access to my account, and they told me it was because I violated the rules by selling replicas, something I wasn’t aware was prohibited. It’s incredibly frustrating, especially after putting so much effort into building that account. I just wish there had been more communication about the rules, so I could have avoided this situation.

I worked hard for two years building up my account and sold over 40 high-end pieces. I took a chance by listing a replica item, but I made sure to clearly state it was a replica in the description. The next day, without any prior warning, my account was banned. I reached out to ask why I lost access to my account, and they told me it was because I violated the rules by selling replicas, something I wasn’t aware was prohibited. It’s incredibly frustrating, especially after putting so much effort into building that account. I just wish there had been more communication about the rules, so I could have avoided this situation.

Hellooo can someone from the customer support respond to me please?

@kocourmiikes is my username

Easy and fast to buy and receive the product. 100% secure 👍🏼