tinybuddy.se Reviews 

Returned my order about 6 months ago, got my money back today after several emails

Ordered two times and both times I had to contact costumer service after over 3 weeks without any info, only to hear that the order hasent even been sent because of "product out of stock" then TELL me that, send the costumer and email saying "product out of stock, would you like us to send the other products or wait for restock?"

I gor an advertisement from tinybuddy that said "order before 16.00, delivery tomorrow", a statement that irks me since....3+ weeks?
So I tried your service 2 times but will sadly shop elsewhere in the future.
Please listen to the feedback from multiple people here and be better with costumer service and info. Thanks

Very helpful

I have this grain free food delivered to me in france for my two cairn terrier as recommended by Elisabeth Theodorson of the famous swedish Hjohoo cairn terrier kennels. Our dogs love it, there's no delivery charge included and the price per kg is very reasonable in comparison to other supplier products.

They're good until they aren't. Several orders placed in the past, if all works out, no issues - but even orders without issues have slow shipping and no communication.

Apparently their process when something is out of stock is to not claim your payment (leading it to be credited to your account), sending no communication and only contacting you when they finally decide to ship. At which point they then charge you as your original order from weeks ago included a pre-authorization. They don't even ask if you still want items with weeks delay (spoiled alert, no I didn't, since I'd already got them elsewhere!) but still send them. Of course their excuse is we only charge when we ship - all fine and well but communication could've prevented issues here. Simply not talking to your customer for weeks or advising any delays is extremely poor business. Il several hundred euro out of pocket now. Tinybuddy states it's my fault since payment was preauthorized and they let me know an item was out of stock and they'd ship without - but all this was after the payment had been returned to my account and after I had already ordered from a different merchant. I'd say be very careful with them, their mistakes could cost you hundreds of euros.

I placed an order on April 24. It finally arrived May 26. ZERO communication from them. I emailed several times and several it was soon in stock. They need to update their website. If something is NOT in stock DON’T have it available to order. Never again. SOOOOO many other Swedish sites with better service.

I ordered Swedencare Wrap A Pill from Tinybuddy.se on 29 April 2026.

When the products arrived, I discovered that the best-before date had already passed on 28 March 2026.

After contacting customer service, I received a screenshot showing a warning about the expired best-before date. However, I never saw this warning in the mobile version displayed to me when placing the order.

What concerned me most was that later the same day, I checked the same product page again and the information still appeared different, despite the same product and same price. My screenshots and the customer service screenshot were taken only a few hours apart.

As a consumer, this made it very difficult to understand what information was actually shown at the time of purchase.

Personally, I would never knowingly buy expired products for my dogs, especially products related to medication or medicating sick animals.

I have reported the matter to Konsumentverket.

I purchased a SureFeed Connect which arrived defective (loud clicking noise / motor failure). What followed was a nightmare of stalling tactics and incompetence by the TinyBuddy support.

Despite sending clear video evidence of the defect immediately, support ignored the issue, claiming the video didn't show "total failure" (which was intermittent) and refused to help.

The worst part: TinyBuddy explicitly refused to handle the warranty claim, stating: "We at Tinybuddy do not issue any warranties; these are issued by Sure Petcare". They also refused a return because the defective product was "not unused".
This is a blatant violation of consumer rights. A retailer is legally obligated to replace defective goods upon arrival, regardless of manufacturer policies.

They tried to gaslight me into thinking a broken motor is not a reason for a return.
I eventually contacted the manufacturer (Sure Petcare) directly, who solved the issue within hours because they confirmed the unit was indeed broken.

Verdict: Do not buy expensive electronics here. If it arrives broken, you are on your own. Zero accountability.

Fast delivery :)

Spam
no-reply AT tinybuddy.se
My inbox exploded and I never visited this site. Awful!

They have a bonus code system, but for some reason I am never automatically sent my code. In the past I have been able to email them and customer service would give me my code manually, which was a bit annoying but workable. However, for some reason when I emailed at the start of September they refused to do so, and refused to explain why despite multiple emails to them. After a month of very slow and unhelpful replies I am now leaving this review and will not be shopping here again.

To add an administration fee on without informing the customer is purely false - 20kr or otherwise, and had I been able to find to item somewhere else I guarantee I will not be back using this site.

Ordered 4 bags of dog food. 3 were out of stock so they said they would refund me, 3 weeks later, no refund. Email them and they say I have to talk to Qliro, speak to Qliro who say it's nothing to do with them, speak to tinybuddy on their messaging service who say they can't refund me as the products are out for delivery, have to explain to them that they were the ones who told me that the products were not available so there is no way they are out for delivery. Then they say that I have to email them, point out I already did this a week prior and they say I have to again. Finally get told that the finance department will process the refund, takes 1 week for them to refund the money and then they refund the money for 1 bag, not 3. I'm still over 1000kr down. One of the worst customer experiences ever, DO NOT risk ordering from them.

This company and website seems a fraud. I placed an order almost one month back. Didn’t receive the product, nor the invoice and nor the track and Trace. Constant follow up and no answer. Lost my money, so please stay away

A winter garment for my dog was ordered in the beginning of winter, now it is almost two months later and I still have not received it. To let people place orders with this kind of unreasonable delivery time is not ok, better to remove the item from the selection if you cannot deliver within a reasonable timeframe.

The product return turned out to be impossible. The company sent me a return form with a barcode that didn’t work. I visited two different postal service points, contacted the company’s customer service for assistance, and reported the return to Klarna. Now the company is directing me to handle the issue directly with DHL, essentially outsourcing their own problem to the customer, even though they charged a return fee. I will never order from this company again.

Nice experience so far with Tinybuddy. Wide varieties, lower price and correct deliveries. I'm happy and regularly order from Tinybuddy for my 3 year old Shihtzu.

The website was a bit tricky. I kept getting two different prices for one of the items. It took more time than I wanted to spend on it, but it finally worked out.

i got my order late, and the wrong items. Order 2 bones and i got just 1 and the rest of the products were very bad quality honestly dont use this webiste!. there´s so many other websites you can find good deals.
My dog was barking and with stomach pain all night just because had a very bad quality treats from this website .Aint worth it !

I ordered the customized K-9 straps and during their order their system apparently wiped the text. I received a personalised straps completely empty!
The funnies thing that no one from the company who was processing this order wasn’t surprised that the straps was empty!!!
Probably the worst service I ever had to face