Tikamoon Nederland Reviews 

I ordered bathroom furniture from Tikamoon, and unfortunately I am extremely disappointed with both the quality of the product and the way my complaint has been handled.

Within only one and a half months of normal use, the stone surface started showing serious discoloration and staining. As you can see from the photo, the surface has developed many visible marks and patches. The condition continues to get worse, even though I have stopped using the furniture since noticing the problem.

When I contacted Tikamoon about this, instead of taking responsibility or offering a proper solution, I felt that the blame was put on me. I was told that the problem was caused by the products I had been using on the stone. However, when purchasing the furniture, their website did not clearly state which products could or could not be used on this surface, or that normal bathroom products could potentially cause this kind of damage. I never had this problem before and I always had natural stones. If a stone surface requires very specific care or cannot tolerate common bathroom products, this should be clearly communicated before purchase.

The problems also did not start with the discoloration. From the moment the furniture arrived, it already felt shaky and not as solid or well-made as I expected for furniture at this price and positioned at this quality level.

What concerns me most is that the stone appears to be deteriorating further despite using organic cleaning supply. After such a short period of ownership, I simply do not consider this acceptable quality for bathroom furniture.

I expected a durable product and helpful after-sales service. Instead, I have been left with furniture that started deteriorating within weeks and a response from customer service that, in my experience, focused more on blaming the customer than resolving the issue.

Based on my experience so far, I cannot recommend Tikamoon, and I am very disappointed with both the product quality and the customer service.

I just received the Georges outdoor table and was very impressed with the quality, from the packaging to the item itself!

I was expecting a high-quality product but the table genuinely exceeded my expectations. The design, along with the high quality wooden tray and perfectly made base have really elevated the rest of my balcony furniture.

Leaving this review as I was surprised to see their reviews score on Trustpilot and think they deserve a higher ranking.

I’m very satisfied with Tikamoon’s customer service. Unfortunately, our wash basin developed a crack, so I contacted their support team.

As the product was still under warranty, they offered me several solutions. I chose to receive a full refund, and they handled everything quickly.

I really appreciate how professional and friendly they were throughout the process. Excellent service – thank you, Tikamoon!

Beautiful chest of drawers (Milano). Exactly what I wanted. Good quality. Perfectly delivered on time.

Great service from Diede. Purchase I made was not to my satisfaction but she helped resolve it quickly. It's difficult to shop for furniture online but you can easily shop on Tikamoon with confidence!

I made a purchase and a week after, the item I bought went on sale. I called the customer service and they refunded me the price difference on the same day. Very happy with the service.

I placed an order in May with a 6-week delivery window. After weeks of vague emails and a partial delivery (a bottle of oil — not exactly the furniture I paid for), €752 worth of goods never arrived. Customer service barely responds, and when they do, there’s no useful information. I’ve now had to initiate a refund request through my bank as Tikamoon has not resolved the issue or even acknowledged my refund request.

Worth noting: the reviews on their own website are overwhelmingly glowing, but a quick look at Trustpilot shows a clear pattern of delivery problems and poor after-sales support. Buy elsewhere and save yourself the stress.

Super wooden furniture, really beautiful and well made!

I ordered a mirror, and it arrived quickly and looked really beautiful. Unfortunately, it didn't fit the space I had intended for it. The return process was smooth and hassle-free, and the communication throughout was pleasant and helpful.

We would never order from Tikamoon again.

Our order took more than 14 weeks to arrive instead of the advertised 10 weeks, and the entire experience from delivery to after-sales support was extremely frustrating.

The transport company Tikamoon uses repeatedly failed to communicate properly. For the original delivery, we received an email late at night informing us they would arrive the next day — with essentially no time to prepare or make arrangements to be home.

When the furniture finally arrived, one of the pieces had a broken top. We requested Tikamoon arrange pickup of the damaged piece, which weighed around 80kg and was not something we could reasonably dispose of ourselves. Once again, the transport company handled this terribly. Twice they sent late-night emails announcing a pickup the following day, far too late for us to rearrange schedules. We then had to spend weeks calling repeatedly to arrange new appointments, which they often failed to show up for. Eventually they happened to come by at a moment we were home, but the entire process took around three weeks and caused an enormous amount of unnecessary frustration.

Unfortunately, exactly the same thing happened again with the replacement top: poor communication, no proper scheduling, missed expectations, and another long wait. The replacement was also nowhere near the advertised 10 working days — it took roughly twice as long — and when it finally arrived, it was broken again. We are currently waiting for both the pickup of the broken top and the delivery of the replacement one-- we are roughly 6 months since ordering the furniture originally.

What makes this especially disappointing is that this is not cheap furniture. We spent over €4,000 on two pieces, yet the level of service was worse than what you would expect from a €50 food delivery order.

To make matters worse, the second piece of furniture itself is poorly finished. The doors rub against the frame and drawers instead of opening smoothly, and the overall tolerances and fit are uneven. Honestly, I could have done a better finishing job myself — and given how difficult Tikamoon makes resolving issues, that is exactly what I’ll end up doing.

Overall, the combination of poor quality control, terrible delivery coordination, repeated damage, endless delays, and exhausting customer service means we would absolutely not order from Tikamoon again.

Delivery takes longer than the estimated dates they mentioned. Delivery details not being updated at all. Customer service is friendly but they react too slow...

I had been trying to contact them for almost a week through phone and email with barely any response. After waiting more than a month for my bed, they ended up delivering a completely different item — a table. The entire process felt extremely disorganized and unprofessional from start to finish. Even now, I am still waiting for a proper solution or clear communication. Delays can happen, but the lack of transparency, poor customer service, and incorrect delivery made this a very frustrating and unreliable experience.

I have quite some items from this store at home but lately they decreased their quality a lot. The last thing I bought was a solid oak table that I waited for it to be produced 2months: it arrived with 2 holes on the top and a missing screw. When complained to support they directed me to fix it myself or go through the chaos of repackaging and returning the item. I had to push to receive a small voucher as compensation. I think it is still ok for small items but I wouldn’t dare buy anything big with them anymore.

Our experience was great with client service for return and all things about delivery. They were so supportive and to reach out them was very easy. We returned our order because it was really big for our room. However i would like to mention about its quality, it was really good. Our order was ‘gabrielle ladekast’. If you have enough space in your room or if your walls are high enogh it can be amazing!

They sent me a damaged product first and it took them almost a month to replace it.

Excellent product, excellent customer service. The customer service personnel Diede was swift kind and very professional in handling after sales service. I will definitely recommend Tikamoon to anyone

The only thing good about them is their swanky website. I bought a teak dining table last year which was pretty good so decided to buy two new pieces of wood furniture this year.

Their delivery service is the worst I have ever experienced. You can't be selling furniture online if you haven't sorted the delivery part. Their delivery partner works on their own sweet schedule without any proper planning and communication. They drop off the package on the street so if you live on a higher floor, you need to figure out how you'll get it up there at whatever time they end up delivering it. The first piece arrived horribly broken and after I sent the pictures and videos they offered a €40 euro voucher which was not just stupid but disrespectful. So I had to send it back after the long wait for it and wasting time and money on my end for transporting it up/down the stairs and packing/unpacking. €40 should've been the compensation for that hassle, not for buying a piece of wreck.

The second piece of furniture has been way past its 6 week delivery due date but with no communication from their end. The way the delivery of this has been progressing, I wouldn't be surprised if this comes all damaged too.

Update: The delivery company has now bailed on me twice after scheduling giving a lousiest excuse "it was unloaded because there was no space" while I have disrupted my work to stay at home twice. Worst is they don't send any updates on exception.

This company's process is a joke. And no the blame is not just on the delivery partner. Delivery is an integral part of the service for e-commerce.

Poor quality furniture... Too bad

Quick delivery, quick response when you have questions. And beautiful product!!

Pleasant purchase

Friendly customer service team and very beautiful products! Room for improvement would be on delievery for example would be better to have room delievery options, otherwise I need to negotiate with the delievery person myself