Tikamoon Belgium Reviews 

I ordered a table from Tikamoon and what followed was weeks of pure incompetence.

I was given multiple delivery dates, each one presented as confirmed, and every single one passed with no table and no explanation. The carrier, PURE, never delivered the item. When I chased Tikamoon for answers, communication was slow, vague, and full of copy-pasted apologies that never actually addressed my questions.

Eventually I was refunded. Then, with no warning, the table was delivered anyway — so I ended up with both my money back and the table.

I contacted Tikamoon myself to sort this out fairly and offered to pay for the table. Instead of a reasonable response, they offered a 15% “goodwill” discount — calculated on the original list price, not the price I actually paid after already using a promo code, so it barely amounted to anything. On top of that, the delivery I paid for was supposed to include unpacking and removal of packaging/waste, which never happened — yet they counted “waiving the delivery fee” as compensation for that too.
When I pushed back, I was told 15% off was “final” and that if I didn’t pay under their terms, they’d escalate my file.

A company that fails to deliver, fails to communicate, fails to provide the service I paid for, and then threatens customers who ask for fair treatment.

I’ve decided I don’t want anything to do with this company anymore. I’m returning the table. Save yourself the stress and shop elsewhere.

very good exprience, very prompt reply

I am not satisfied with my purchase from Tikamoon. The table top arrived with several noticeable defects that go beyond natural wood variations. If this item were in a physical store, it would not be sold. When buying online, you trust the company to perform proper quality control before shipping.

The delivery process was also very frustrating. Despite the website stating that delivery happens by appointment, the courier repeatedly sent random dates and times without consulting me. I contacted both the courier and Tikamoon to arrange a proper time, but the issue was not resolved (the courier just ignored me), and it took 3 unannounced attempts before I was home.

Additionally, the delivery driver arrived completely alone and without a pallet jack to move the furniture. He had to ask for my assistance to unload the table from the van and bring it to the front door, otherwise the delivery could not take place. Tikamoon promotes sustainability, but they should ensure their logistics partners provide safe and standard working conditions for their drivers.

Overall, the combination of a defective product and poor logistics was a disappointing experience.

I bought several items from Tikamoon.be for the first time, a dining table, a coffee table, and a side table.. everything was packed carefully and the quality of the goods was also good. I had a problem with the side table, didn't meet my expectations quality wise. I contacted the customer service, they were responsive and very helpful, they provided me with several solutions so I can choose whatever suits me best... I bought the table in promotion and the the promotion was over that time.. and they also offered me to change the table with no extra cost.. very nice experience! bought another item from them and will buy again!