Giga Meubel Reviews 

I ordered a mango wood cabinet from Giga Meubel in March and received it about two months later than promised. After waiting so long, I was shocked to find multiple cloudy white patches in the finish.

Customer service claimed these were normal characteristics of mango wood, but my issue was with the finish, not the wood. When I gently wiped one of the spots with a soft cloth, the dark finish came off, leaving a lighter patch. A brand-new cabinet should not lose its finish during normal cleaning.

Despite sending photos clearly showing the problem, Giga Meubel refused to acknowledge any defect. Their only offers were a 10% discount on a future purchase. They did not see dark brown colour coming off the brand new furniture as a good reason enough for me to return the defected item.

Although they eventually refunded me, it took another 1.5 weeks, and when I emailed asking where my money was, they never even replied.

The whole experience makes it seem like their staff are trained to lose customers rather than keep them. Most ironic thing is I had just moved into a new home and was planning to furnish the entire house, so I could have become a great customer for them if they would have handled this better. Instead, I now actively avoid Giga Meubel and recommend that others do the same—especially all friends and colleagues who are also shopping for furniture for their new homes.

Even 1 star is too much. I cannot recommend Giga Meubel. Poor quality, poor communication, and even worse customer service.

I am extremely disappointed with this company’s customer service and lack of communication.

When I placed my order, the delivery for my dining table was clearly indicated for the end of March 2026. It has now been pushed back to mid-June 2026 — a delay of more than two months.

What is even more concerning is the complete lack of communication. I was not informed of this delay and had to contact them myself to find out. Since then, I have requested explanations and a solution, and my case has been escalated twice.

Despite this, I have still not received any response from customer service for several days.

At this point, I am left without any clear explanation, no concrete solution, and no indication that my case is being properly handled.

This level of service is unacceptable, especially for such an important purchase.

I am still waiting for a proper response and a concrete solution.

UPDATE:

I have already contacted customer service multiple times and provided my order number. My case has been escalated twice, but I still have not received any concrete solution.

The situation remains unchanged:

* Original delivery estimate: end of March 2026
* Current expected delivery: mid-June 2026
* No compensation or prioritization offered

I am still waiting for a clear resolution.

Great items, very fast delivery and the customer service is amazing, too. Before ordering they sent me some pictures to help me decide. Already did 3 different orders by now and probably will place more in the future.

Great experience including worthy advice in the store. Also clear communication around the shipping.
Quality of the products are very good.

Friendly staf and a beautifully designed showroom that offers an abundance of inspiration.

Honest in shipping times, got regular updates about shipping and product was exactly how it was advertised. Good quality, for not a crazy high price.

I received a package 10 days after I placed my order, I was first very surprised to see that I only received the table leg of the dining table I ordered.
I emailed the customer service and I even detailed exactly which items were missing based on their assembly manual. The table is in 3 parts and I was missing 2 of them.
I had to chase them by email as if you don't, don't expect any answers or updates from them. No explanation or excuses. Eventually I have an update, they will deliver the missing items more than TWO WEEKS after the first delivery. I receive the last package and AGAIN, the last part is missing. So only 3 parts, and they deliver it one by one.
In addition to this, the table top I received is completely damaged and unusable, it's basically a paper thin wooden print completely ripped off on both sides.
This is by far, the worst shopping experience and customer service I ever encountered.

I ordered six chairs on 29 November, they were supposed to arrive on 11 December. Finally, four of the chairs arrived on 23 December with no explanation about the other two. I have been e-mailing their customer service every day for 4 weeks trying to get answers and they have no explanation. They don't answer the phone. I'm incredibly disappointed, I thought this was a reputable company.

They delivered 3 beautiful chairs and one dining couch. Perfectly on time and they fit great in my home! Well done Giga Meubel!

Great experience, delivery was sooner then we expected and also package was delivered correctly. our first buy was done perfectly.

Great product quality and fast delivery! Too bad they don’t offer extra service for assembly though, would have ordered more items. We only ordered a set of dining chairs.

I received a message, that the products were not on stock, although the website claimen differently.

After communicating with the servicedesk goods were shoppen a day after. Would recommend post NL, took DPD almost 3 days.

All in all goods arrived within 4 days and meet my expectation!

Ordering was easy and terms were clear. I had no experience with Gigameub before. Delivery was good and the driver was very helpful. He messages me in his time of arrival. Product is in good shape.

To provide full fibre to my property last month, Gigaclear dug up my drive leaving it rather in a mess. They did not seem to make any attempt to clear up debris from their drilling, and told me the fibre was only between 1 and 3 inches deep in plastic conduit!
Furthermore, they left me to set up the second mesh router- this proved impossible and i eventually had to call Gigaclear support, only to find it was a software conflict that only they had the fix for!!
Worse still over two weeks ago, i saw some of the conduit on the surface, and on trying to bury it, found a length of un protected fibre very loosely buried!
Gigaclear have still not rectified the issue.
Simply appailing!

Goede service, de communicatie is perfect!

I ordered a 40 kg dining table from Giga Meubel, which arrived damaged due to their fault. I had to pay for external help to carry it upstairs the first time. Now they refuse to deliver the replacement upstairs or collect the defective tabletop from my apartment, insisting I move it downstairs myself. No compensation is offered, and their customer service repeatedly ignores EU consumer law. I had to escalate to ECC Belgium to try to get a proper resolution.

Verdict: Avoid unless you are prepared to bear the cost and fight for your rights.

Benefitted from a sale, the sinks arrived quickly and without any damage

We ordered a set of tables and received our order quite fast. However, we received only tops of the tables and no feet. For last two weeks we are trying to receive the rest of the order, and it is super hard to contact he customer service. Drama!
Though products are really nice… at least the part that we have received.

EDIT - the legs of the tables where NEVER found nor delivered from new product. After 4! weeks of waiting the company told us that we can return the tables. JOKE NOT A COMAPNY!!

Good and regular updates about my order.
When there appeared to be a flaw in what I ordered and I noticed them about it, they immediately took action to correct it and replace the item.

The delivery was super fast and they called to make an appointment that would suit us the best. They deliver what was promised, all and all I would recommand!