TonerCity Reviews 

2,253
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 286 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering online is simple and fast, with items arriving promptly and in excellent condition. People appreciate the competitive pricing and find the overall service and communication to be exceptionally helpful and efficient. However, some customers also noted issues with non-genuine or compatible cartridges occasionally being rejected or unrecognized by their printers. A few other people also mentioned occasional problems with specific items stopping unexpectedly or experiencing unexpected delivery delays. Consumers occasionally experienced situations where a specific part of an order was shipped separately or took longer to arrive.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptional speed and... See more

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly and match advertised... See more

Order

Clients share positive opinions on order, highlighting the quick and uncomplicated online purchasing process.... See more

Price

Consumers find price to be positive and consistently report great value. Reviewers note that costs are very... See more

Service

People report positive experiences with service, highlighting a quick, efficient, and prompt process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order turned up within a couple of days of placement. I've dealt with these guys before. On the very odd occasion one of their replacement cartridges has not been up to our expectations they hav... See more

Rated 5 out of 5 stars

From my viewpoint, TonerCity performed excellently as usual. However, Australia Post seem to have mislaid my parcel for four or five days, not bothering to advise me of it for a couple of days, and t... See more

Rated 5 out of 5 stars

I have used ink from Toner City many times. Delivery is fast and efficient. My last delivery surprised me. I ordered on a Sunday. My order was in my hands on Tuesday a.m. An interstate delivery canno... See more

Rated 5 out of 5 stars

Fast delivery. Quality cartridge. Though I find i have to buy the original black brother cartridge as I did have a problem with the non original in black. This only happened once but now always buy b... See more



Company details

  1. #4 of 5 best companies in Toner Cartridge Supplier
  2. #15 of 24 best companies in Business to Business Service
  3. #2 of 2 best companies in Office Supplies Store

Written by the company

Shop for everyday low prices on printer ink, laser toner cartridges and more at Toner City. Save up to 75% OFF on wide range of printer brands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,253)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible Qulaity

I've sent 2 emails requesting to send the cartridges back for a refund. The quality of the print is very poor.
No response from them at all.

22 August 2026
Rated 1 out of 5 stars

Do not waste your money

Absolutely shocking print quality, totally unacceptable. Contacted their customer service number a number of times however announcement saying all their staff are working home and therefore to email them which I did - no response. How can a company like this be allowed to keep trading ??? If I had a physical address I would dump this useless crap on their door step.

21 August 2026

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