Wyld Bub Reviews 

682
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally soft materials, beautiful vibrant colors, and amazing quality of the custom knit sweaters and baby gifts. People find these adorable pieces perfect for everyday wear as well as special monthly photoshoots. Some reviewers were not happy with slow shipping times, completely missing tracking updates, and unexpected delivery delays. A few other people also felt that customer support was unhelpful when dealing with incorrect sizing, wrong colors, or product defects. Additionally, some customers noted that certain items felt rather cheaply made and did not match the advertised pictures.

What people talk about most

Product

Users describe positive interactions with product, highlighting the soft and beautiful materials used for... See more

Quality

Consumers find quality to be positive, highlighting heirloom-style knitted sweaters and gorgeous personalized... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a strong division in customer... See more

Delivery service

Reviewers express mixed feelings about the delivery service, noting a sharp contrast in their experiences.... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praise the fast, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sweater is beautiful and well made. Website easy to navigate and you definitely get good quality for the price. I found the shipping slow and lack of updates frustrating. I’d like them to change t... See more

Rated 4 out of 5 stars

Would give this a 5-star. They lost a star for me since I didn't receive any informed regarding where my package arrived. I just came home one day and found the package. I got no email saying it left... See more

Rated 5 out of 5 stars

I was gifted the most beautiful personalised knit sweater for my 6-month-old and I honestly couldn’t be happier. The quality is absolutely amazing — the fabric is so soft, thick, and cosy while stil... See more

Rated 5 out of 5 stars

This hand-knitted sweater is absolutely precious! You can truly see the love and care put into every stitch. The material is so soft and gentle on my baby’s skin, which is a huge plus for me as a mom.... See more


Company details

  1. Baby Clothing Store
  2. Baby Store
  3. Boutique
  4. Children's Clothing Store

Written by the company

International Baby/Kids fashion label. Wyld Bub was designed and inspired by neutral tones and the love for parenting. Wyld Bub was formed with the idea to provide parents, babies and kids the highest quality of clothing and goods to create a nurturing and loving environment. ✨


Contact info

4.0

Great

TrustScore 4 out of 5

682 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(682)

185 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely gorgeous

We ordered a personalised ‘name’ jumper and oh my goodness was it better than I imagined. For the price I felt that it might be a cheaper fabric but it is so gorgeous and soft. The shape is perfect for my daughter (not just a small adult jumper like some companies do).
Honestly couldn’t love it more. Will definitely be ordering more as she grows!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about this small business! I ordered a personalized hand-knitted sweater for my baby, and it completely exceeded my expectations. Not only did it arrive incredibly fast, but the quality is absolutely amazing: soft, beautifully crafted, and clearly made with so much care and attention to detail.

The personalization made it feel extra special, and you can really tell this isn’t something mass-produced. It’s rare to find something that feels both high-quality and meaningful at the same time. Customer service was also fantastic!

I’ll definitely be ordering again and recommending them to anyone looking for a unique, heartfelt gift. 💛

10 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the cuddle duck

I ordered the cuddle duck, I was very disappointed with it as it looked more like a seagull, I know the mum to be would agree! Asked for a refund and was told it wasn't possible! As it was heavily discounted product( news to me) as it was £25:00..Hugely disappointed with company policy and product! Think before you order from this company! Expensive mistake.

18 April 2026
Unprompted review
Wyld Bub logo

Reply from Wyld Bub

Hi Valerie,

I’m really sorry the Cuddle Duck was not what you expected, especially as it was bought with a mum-to-be in mind.

A gift for a new baby should feel sweet, soft and special when it arrives, so I understand why you felt disappointed when the product did not match what you had pictured.

We have heard feedback around this version of the duck and are already moving to an updated material and finish. If you were not aware it was part of a final sale or heavily discounted range, we would also like to take another look at how that was shown at the time of purchase.

Please send your order number through Trustpilot or to our support team so we can review your specific case and help from there.

Ellie 🤍
Wyld Bub

Rated 5 out of 5 stars

The cutest jumper!

The cutest jumper and I love that it’s a bit over sized and stretchy, so it will last him a bit longer than other clothing! Beautifully made. I will be purchasing another one when he outgrows this one, thank you 🥰

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Cheap thin cotton

Ordered what I thought was quality cotton items.
It’s actually thin fabric, poorly made Chinese products. Customer service is just AI circular responses.
If it was once an Australia company it’s sold out now.
Edit- re Ellie’s email response. I have been through al the back and forth of providing photos and details and got generic responses.
Please find my email address and email history in your orders to see my experience. ORDER #220325

19 March 2026
Unprompted review
Wyld Bub logo

Reply from Wyld Bub

Hi Kylie,

I’m really sorry the pieces felt thinner and less special than you expected.

When something is chosen for a baby, the fabric, finish and feel should be soft, thoughtful and gift-worthy when it arrives. That is the standard we want attached to the Wyld Bub name, so if your order felt poorly made or not like the photos, we do not want that brushed aside.

Wyld Bub started in Australia and has grown into a global baby brand, but that should never make the experience feel less personal. I’m also sorry our replies felt circular. We do use AI for some customer service but it should escalate to a me for any important issues. I will get this fixed asap!

Please send your order number and a couple of photos through Trustpilot or to our support team, and we’ll look at what arrived with care.

Ellie 🤍
Wyld Bub

Rated 5 out of 5 stars

Really happy with this sweater from…

Really happy with this sweater from Wyld Bub. The quality is beautiful, super soft, and the personalization makes it extra special.

Everything arrived just as expected and you can tell it’s made with care. Also very nice to support a small business that clearly puts love into what they do.

Definitely 5 stars!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service AI response only

Ordered personalised jumper (fair enough made mistake of ordering wrong size) emailed within 10mins of order to ask if the size could be amended…AI response to say can’t be changed as order already acknowledged…replied and said as so soon after surely it could be changed…waited days for response and convoluted reply suggested it had been changed but order eventually arrived and is wrong size. So frustrating as could easily have been rectified but now I have an item that is wasted and can’t be returned as personalised. So poor…lost another customer as had previously bought for my older child

19 February 2026
Unprompted review
Wyld Bub logo

Reply from Wyld Bub

Hi Miranda,

I’m really sorry this became so frustrating, especially after you contacted us so quickly.

A personalised jumper is usually bought as a keepsake, so the size matters. If a customer spots a mistake within minutes, the reply should be clear and human, not confusing or circular.

Because personalised pieces can move into production quickly, we can’t always guarantee a change once the order has been accepted, but we should always check properly and communicate clearly before the item is made.

I’m sorry this left you with a jumper you can’t use, especially after shopping with us before. Please send your order number through Trustpilot or to our support team so we can look back at the timing and messages on this one.

Ellie 🤍
Wyld Bub

Rated 1 out of 5 stars

I wish I could give them 0 Stars

I wish I could give them 0 Stars

Absolutely awful experience. They ship from China with some jenky shipping service. My package has been en route for WEEKS and their team has not been helpful at all. I never leave reviews, but I am hoping to help someone avoid this experience. AVOID AT ALL COSTS!

9 April 2026
Unprompted review
Wyld Bub logo

Reply from Wyld Bub

Hi Casey,

I’m really sorry your order has taken so long to move through delivery.

Waiting weeks without clear updates is incredibly frustrating, and our team should have made the tracking situation easier to understand instead of leaving you feeling stuck.

Some Wyld Bub pieces are made or fulfilled through our international production partners, which can mean parcels travel through different courier networks before the final delivery scan. That said, you should still have clear tracking and helpful support while your order is on the way.

Please send your order number through Trustpilot or to our support team so we can check the latest tracking and make sure this is followed up properly.

Ellie 🤍
Wyld Bub

Rated 5 out of 5 stars

My go-to gift for new parents

I love my purchases from wyld bub! I initially bought a personalised jumper as a gift for a friend after seeing an ad and absolutely loved it so much I came back and purchased another 8 times, including one for my baby. The quality of the jumper is amazing, it's lasted so long! Because of the oversized fit it looked great when my baby was a newborn but still fits and looks good 9 months later! That is unheard of with baby clothes. I buy these now for every new baby and their parents love them, they're such special and personal gifts and I know they will last wash after wash just like mine has. These jumpers are now my go-to gift for new parents!

26 January 2026
Unprompted review

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