Videopro Reviews 

I have only the highest praise for Gabriel Jassim from Videopro in relation to a Warranty claim from Samsung for a faulty TV . I purchased the TV through Videopro and after approximately 2 and a half years it developed a fatal screen fault . Gabriel fought Samsung for 4 months to have the cost of the TV fully refunded . He provided me with weekly updates and was always very open and polite , his communication was top grade . Samsung are a notoriously hard company to deal with when it comes to after sales service . I have heard of similar situations taking up to 2 years to resolve . Anyway after 4 months I received a full refund . Many thanks to Gabriel and Videopro .

I purchased the Studio version of DaVinci Resolve here because the price was the best. Delivery was pretty fast, and it arrived with no problems, however the shipping fee was very expensive considering it's just a tiny package (basically a piece of cardboard wrapped around a plastic card). Perhaps it is offsetting the discounted software price?

I had bought electronic items from this company in the past. Last year I bought a video camera from them. This was a gift to a relative who returned it to me unopened as they had the same model. I contacted the company to process a return but they refused saying it was past a month, and citing fees which they pay to PayPal. Later I contacted them again via PayPal’s dispute system and requested an exchange with a newer model wher I would pay the difference. The reply was rude and unbecoming of the company. No attempt was made at customer retention and the language used in the reply was unprintable. I have regretted doing business with them and would advise anyone contemplating doing business to go elsewhere. In contrast JB Hi FI is a great company to do business with for your electronic needs

I haven’t worked for Videopro for a few years and just stumbled upon a new change of management tonight after a google. No wonder the business is struggling and receiving poor reviews. Their new CEO, Cameron Douglas is one of those guys who is nice to your face, but only really cares about himself and his own image. Jason Derry is well, smug as and has his own motives and is easily led by other power brokers in the family company. It’s very much a close knit in-house group at the top. Unrealistic expectations for those underneath. Haven’t bought a thing from Videopro and never will.
Also, I should add It’s very much a high school working environment which is probably reflective of management when they started the company. I’ve never worked in such a boys club environment before and haven’t since. A fish rots from the head down. Unfortunately I needed a job at the time and took it, but there much better workplaces and committee staff out there so please do yourself a favour and look elsewhere.

Absolute morons. Products don’t work, they ask you send them back for a refund then refuse to refund it. They have not attempted to help me get them working either.

Do not buy from VideoPro

I needed to purchase a microphone for my work but did not have any idea as to what I was looking for or needed. The team at Videopro Newstead were fantastic. Great service, great knowledge and very friendly. I would highly recommend

No response to repeated requests for call back by phone and email over recent weeks. I simply wanted to discuss a potential quote.
When I rang the head office who handle this equipment nobody was available to take the call. Today I asked for a call back again. I stressed that if this request was not in their scope that they just had to tell me.

Very unsatisfied customerVery poor customer service
I rang salesman to check on stock levels which I was told in stock at supplier and no problem timeframe 2- 3 days. So I paid for purchase via bank transfer on that basis ( as availability was the most critical aspect of my purchase from Videopro. After waiting 3 days for a response , I was informed that during that time stock had run out at supplier. But it was OK because they would have stock back in approx time two weeks. THIS IS TOTALLY MISLEADING ADVERTISING AND MY PURCHASE WAS FALESLY PRESENTED TO GAIN MY PURCHASE.
DONT MAKE PROMISES THAT YOU CANNOT KEEP
Very disgruntled customer
Avoid this company

Avoid this place at all costs because they sold me a faulty Toshiba Satellite C50/D Laptop on Wednesday 13th November 2013 as it didn't work, there was no DVD Burner and the USB Port had scratches on it as well. The management is very rude and abusive to their customers because they could not careless about them also they kept blaming me and saying that I caused the damage, which I never did so I would definitely shop elsewhere from now on.

Compared with others Videopro has the fastest shipping, good communication if problems, items sent always brand new. Always have been informed if item is posted or not so know when to expect it, you can rely on them to get your gear on time or if any issues they will let you know unlike the terrible customer service you get from most other well known companies. Have been purchasing Pro Gear since 2020.

So I purchased the Marantz SR6015 and holy moly is it an absolute beast of a machine. I know this review is for the store but if people reading this review (if any) are looking for a semi expensive but complete monster, get this. Don't even think about it, just get it.

Video Pro as a company sent this off in the fastest I've ever had after purchasing something online. They were helpful with any questions I had and kept me in the loop with where it was during transit. They even sent me the email for the $500 gift card associated with the purchase. Also, I paid very little for faster shipping and quicker sorting to get the item on its way. So good c:

I can't remember the date, so I out a random one in the calendar 😆

KEEP AWAY!! THEY STOLE MY MONEY!!! told me they would not send my order and refund my money !!!