Ted's Camera Stores Reviews 

Happy to say my experience was excellent.
I had ordered a camera body and lens (second hand) on Tuesday and it was delivered by Friday. Very happy with the quality of both items- no wear or damage. Both in great condition.
I had one issue with the charger for the specialised batteries. After contacting Max at Customer Service, I was advised to visit the store in town as opposed to returning the item.
Did so and they replaced it with a brand new charger there and then. No complaints at all.

I visited the store yesterday and found the Nikon pair of binoculars I wanted to buy (just under$900) but no one came near me. One person was busy serving but the other 2 avoided even acknowledging I was there.

I ordered a secondhand Nikon Z7 and received it in a reasonably timely manner. But....when I started it up and inserted my CF card, it was apparent that the camera had not been updated with the latest firmware. Rather than buy hundreds of dollars worth of and XQD card and reader, I called Ted's and arranged to send it back.....UGH. How hard would it have been to update the firmware as part of the inspection process? Furthermore, the camera was sent back, updated, but without any notification to me of its impending delivery. Had I not phoned, I would not have realized it was at my local post office.....again...UGH.

I have the 1st camera, and it has been replace 3 times, until I have got a good working one, then trade in new complete camera brand, the 1st year, something went wrong, send it for check-up, and have got it back replace the whole new mother-board, the shop assistance recommend up grade for new Memory card, we did and Paid more money, now 2nd years same things happened again went in the shop assistance recommend to up grade the new Memory card which is higher the card is &180, or put the camera in for service. Again Why do we pay extra 5 years warranty, and How many time for us to pay extra money just because there a difference shop assistances opinion, If the camera is Lemon, it need to be replace new as according to the Warranty. Very much disappointed, very upset.

Got sent wrong item ordered nikon got Canon through online sales rang number on receipt left messages rang for a month nothing never again.

I ordered a camera back in November, and it still hasn’t arrived. Every time I reach out for an update, they just keep delaying the delivery without providing a concrete explanation. This level of service is completely unacceptable, and it’s incredibly frustrating. I’ve been patient for months, but this is beyond reasonable now. I do not recommend ordering from Ted's Cameras based on my experience.

I placed an order for an online purchase twice by mistake. Ted’s staff were excellent. They understood my request arranged a refund for the additional item and kept me informed throughout the process. Refund took 3 working days.

Order never turned up. Shipping said 7 days and over a month still nothing.

Ordered and waited a month for delivery of my Sony A7C II. There was no updates. my emails were being ignored. In the final months of December i finally reached them through chat and was told they are awaiting their Sony shipment and that once it comes, they will send out my camera. Still no ETA was provided, no email stating they have recieved their shipment prior to dispatch or no information while i waited. Communication was very poor.

Ordered something online to collect in store. When it failed to turn up they failed to respond to my email enquiry. Ended up having to drive to the shop and requested a refund, as the staff there had no idea when/if it would ever arrive.

I ordered a camera which was only available through their online store. Made it through the checkout process. Had the money deducted from my account only them to email me the next day saying it’s sold out? How do you manage to do that? Don’t advertise something you don’t have. They asked me to email them back asap which I did and it took them a full 30 hours to respond. I can’t even purchase a camera at a different store since I have to wait for my refund. What a joke.

Wanted to find out information on a second hand lens listed online, a Nikon 16 35 F4. Sent anonline query on Tuesday, then again on Wednesday and since there was no reply I visited TEDS Pitts St store today , Thursday. Apart from been treated like some sort of idiot be the sales assistant I was told that he could not help me and that I call the 1300 number. I asked him to do that since I had no success with that avenue of contact. He too failed and told me there was nothing he could do!

On Saturday 15th September 2018 I bought a Manfrotto NX Bodypack Sling Bag Navy for $49.95 from the Camberwell Store so I can protect my Panasonic HC-VX985 4K Video Camera from being dropped, scratched and scraped.

Absolutely atrocious customer service. Rang to understand why there was a discrepancy in pricing between advertised prices on a camera. Was told that they don't have any stock and wouldn't be ordering any more to sell at a discount price. Why advertise it then? Just for info - did a price match on the discounted item with JB Hi-Fi. They were more than happy to sell below Ted's discount price. Will never bother wasting time with Ted's again and will be sharing my experience widely.

I ordered a cable that I am supposed to click and collect. It is supposed to take four days. That was over a week ago. They did deduct the money immediately but I have not heard from the company about collecting my item. I have sent emails but they have sent me a message telling that they are behind in responding to their emails.