viagogo Reviews 

8,216
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 327 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the platform easy to use, appreciating the seamless process for purchasing and receiving tickets. People often highlighted the quick and prompt transfer of tickets, and the website's helpful features, such as viewing seat locations, contributed to a positive user journey. However, some customers also noted concerns regarding pricing, with many reporting high admin fees and tickets being significantly more expensive than elsewhere. A few other people also felt that the service could be unreliable, citing issues with late or non-delivery of tickets, and even receiving incorrect or invalid documents. Additionally, some reviewers experienced problems with the website itself, including misleading information and difficulties with listings.

What people talk about most

Order

Consumers find order experiences to be ambiguous, with many reporting quick and easy ticket purchases,... See more

Price

Reviewers mention ambiguous feedback about price, with many finding tickets affordable and a good value, even... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising its ease of use, clear... See more

Service

Customers had ambiguous experiences with service, with many reporting excellent and seamless processes for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and clarity of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although I find the admin cost very high, this was thr only way to get tickets for an unique special concert in a small theater. After payment I got the tickets immediately and got in without any prob... See more

Rated 3 out of 5 stars

The ticket was sent to me very late, end of the afternoon of the day of the show. This was quite stressful, because I had to travel and didn’t want to do so without a ticket. Also I wouldn’t have... See more

Rated 3 out of 5 stars

My evaluation would have been one star at the beginning, but I ended up satisfied. I bought two tickets to Italy v England Rugby Six Nations. When I received the tickets, they were fake. I contacted... See more

Rated 3 out of 5 stars

The service was ok. We bought the tickets and a minute later, we had them in our mailbox. What can be better is the price. We had tickets in B07, row 17 for the price of 191 €/pc. Friends of u... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.8

Great

TrustScore 4 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(8,216)

899 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth and Reliable Experience

From purchasing the ticket to its delivery, everything was smooth and I was kept informed every step of the way. At first, I was worried it might be a scam, but everything turned out exactly as promised.
Thank you for the excellent service!

26 June 2026
Unprompted review
Rated 4 out of 5 stars

The venue was relatively small

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewing conditions detracted from the enjoyment.

15 July 2026
Unprompted review
Rated 4 out of 5 stars

IIt was a good communication with Viagogo, by chat and by phone because i had a problem with my tickets i thought, but apparently there wasn't a problem.

I had an issue with my tickets for TML , i received an email from UPS that my tickets were delivered in a UPS delivery point but apparently it was a mistake from UPS, because Viagogo phoned me that they never work with paper tickets, just bracelets ( i received my bracelets before) So i had a lot of stress but Viagogo solved the problem, it was a good communication!!
Only the price i payed was very high, when you know what a regular ticket costs. The extra administration/tax cost from 99€ is to much to pay, but further it was a great experience! I'll recommend Viagogo to everyone who can't order any tickets from TML account.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I was a little worried because I had…

I was a little worried because I had seen both good a bad reviews, but I bought my ticket with risk and faith and it truly paid off. I got my tickets 2 days before the concert and once there I got to sit front row and saw every single singer, had an amazing experience!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Duran Duran tickets

The site was really easy to navigate to see and understand what seats were available, last minute, for a Duran Duran concert in Verona. Payment and confirmation of e-tickets was straightforward. The only slight issue was that the additional admin/booking fees were not clear, which added approx £30 to the transaction.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

It worked !!!!

I was so stressed since I didnt know if it's an authentic ticket or not. And If it was was it sold to others.
But hey it worked !!!! It was the most amazing BTS concert ever !!!!!! And i only paid 10€ of taxes and the ticket was only 3€ more than the price on ticketmaster (wish they had a system to change the barre code)

18 July 2026
Unprompted review
Rated 3 out of 5 stars

Communication & price

Viagogo did not inform me when my original purchased ticket had a problem, it was not until I was about to drive 6 hours to Berlin when I found out through the chatbot.
The process from then onwards was smooth but I might not have realised until arriving at the venue by which time it might have been too late.

The fees are also astronomical, a ticket was advertised as €103 but by the time I paid fees it became €181 and these weren't added until the very last step.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

an extraordinary experience

Honestly, I was initially nervous about the tickets purchased through Viagogo, given that the event was in Madrid—3,200 km away from where I live—and I had already bought my plane tickets; but everything went smoothly, and I received the tickets three days before the concert.

10 July 2026
Unprompted review

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