viagogo Reviews 

Absolutely appalling service! I will NEVER book through them again.After travelling 6 hours and paying for train tickets and a hotel, I received an email just 2 HOURS before the concert saying they couldn't issue my ticket QR code due to an unexplained technical issue.No explanation, no solution, and extremely unhelpful staff on live chat.The disappointment and inconvenience caused are beyond words. A complete waste of time, money and trust. I would strongly advise others to think twice before booking with this company.

Everything went very well for receiving the tickets and being able to download those to the appropriate Apple wallet. Everything was pretty simple and straightforward on the website. I’d love to see our seating assignments right away. Waiting on where the seats were, was the only anxious moment in the process.

Great,no problems at all tickets arrived a week before event which was epic. Thank you !!

Great experience really enjoyed ourselves and had a great time.

Great tickets and such an easy process

1-Star Review – Avoid This Company
I purchased two front-row tickets for Paul Smith's live show as a joint birthday present for myself and my daughter. I paid £348 for seats 19 and 20 in the front row and was incredibly excited for the event.
Five days before the show, I received different tickets with different seat numbers. I immediately contacted customer services and was told that I had been sent the wrong tickets and that the issue would be resolved as soon as possible.
Over the following days, I repeatedly contacted customer services because nothing had changed. Each time, staff agreed that I had been sent the wrong tickets and reassured me that they would sort it out. I was also told on more than one occasion that if the problem could not be corrected, I would be entitled to a full refund.
On the day of the show, I still had not received the tickets I had originally purchased. Customer service then tried to tell me that the seats I had been given were effectively the same as the front row. They were not.
When we arrived at the venue, we discovered we had been placed in what was essentially a second-row position on temporary extended chairs near an aisle and exit doors. The view was nowhere near what I had paid for. The experience was so disappointing that my daughter and I left before the end of the first half.
The following day, customer services again reassured me that I was covered by their refund policy and that someone would contact me. After countless phone calls, emails, and weeks of waiting, I was eventually told the complete opposite: that I would not receive a refund because their only responsibility was to get me into the venue.
After eight months of chasing this complaint, the outcome was a refusal to refund me despite multiple staff members acknowledging that I had been sent incorrect tickets and repeatedly assuring me that I was entitled to a refund.
The entire experience has been stressful, frustrating, and incredibly disappointing. The customer service was inconsistent, misleading, and completely unhelpful. I paid a premium price for front-row tickets, did not receive what I purchased, and then spent months being passed from one person to another with no resolution.
I would never use this company again and would strongly advise others to think carefully before booking through them. ⭐☆☆☆☆
I would have given 0 stars if it was an option.

Told tickets were not available whist we were already on our way to the gig! £300 waste of time. Joke.

Helpful, and everything went perfect!

Was sold standard tickets as VIP tickets, at £100s ABOVE their face value. Then customer services denied I'd bought VIP tickets and refused a refund. The whole experience was beyond stressful and I will NEVER have anything to do with Viagogo again. Customer services will not refund even if deception was a factor in the sale.

Pretty easy, competitive rates, no issue with ticket transfer. Would buy with viagogo again for sure!

I bought and paid the tickets 5 months ahead of the concert and once tickets were allocated prior to Oct, it got the tickets by local express. It’s a long wait indeed 😅

I am 76 years old and not exactly a wiz on technology but I found everything straitforward and quite simple procedure even for me and everything went smoothly.

Excellent customer service received when my tickets hadn’t arrived (although they did subsequently arrive just in time for the event - this was a seller issue and not an issue with Viagogo). The customer service team were prompt, attentive, efficient and reassuring which was very much appreciated. Thank you.

Great game, great feeling for the whole family..

Excellent service from start to finish will use you again

The Best Scottish Band, that comes down to entertain us In great style!!
We went to their Show last year and hope to go again whenever?

it is easy to find events and quick to buy tickets; but when something goes wrong (I received wrong tickets via e-mail on the day of the show) it is very hard to get help - help page was not working, AI was not useful, I needed long time to find a contact telephone number to get a real person on the phone and get correct tickets or potentialy be able to claim refund

Excellent
Ordered tickets and within an hour they were in my Ticketmaster account

This is my 4th time using viagogo for seria A tickets and I've never had a problem. The only thing is the link for the tickets on the app doesn't seem to work with Chrome but it works fine on a computer. It might be something that needs to be fixed.