viagogo Reviews 

8,222
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 327 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the platform easy to use, appreciating the seamless process for purchasing and receiving tickets. People often highlighted the quick and prompt transfer of tickets, and the website's helpful features, such as viewing seat locations, contributed to a positive user journey. However, some customers also noted concerns regarding pricing, with many reporting high admin fees and tickets being significantly more expensive than elsewhere. A few other people also felt that the service could be unreliable, citing issues with late or non-delivery of tickets, and even receiving incorrect or invalid documents. Additionally, some reviewers experienced problems with the website itself, including misleading information and difficulties with listings.

What people talk about most

Order

Consumers find order experiences to be ambiguous, with many reporting quick and easy ticket purchases,... See more

Price

Reviewers mention ambiguous feedback about price, with many finding tickets affordable and a good value, even... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising its ease of use, clear... See more

Service

Customers had ambiguous experiences with service, with many reporting excellent and seamless processes for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and clarity of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although I find the admin cost very high, this was thr only way to get tickets for an unique special concert in a small theater. After payment I got the tickets immediately and got in without any prob... See more

Rated 3 out of 5 stars

The ticket was sent to me very late, end of the afternoon of the day of the show. This was quite stressful, because I had to travel and didn’t want to do so without a ticket. Also I wouldn’t have... See more

Rated 3 out of 5 stars

My evaluation would have been one star at the beginning, but I ended up satisfied. I bought two tickets to Italy v England Rugby Six Nations. When I received the tickets, they were fake. I contacted... See more

Rated 3 out of 5 stars

The service was ok. We bought the tickets and a minute later, we had them in our mailbox. What can be better is the price. We had tickets in B07, row 17 for the price of 191 €/pc. Friends of u... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.8

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(8,222)

899 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was great ! I was nervous as I purchased world cup…

I was nervous as I purchased world cup round 16 a year in advance. Tickets were legitimately transferred through Fifa App from the seller a week before the match and Fifa communications started about the upcoming match. Like all passes, barcode activates once gates open. Our seats were great, even so high up ( which is what we paid for) but exceeded view expectations!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Initially

Initially, I had some issues because my ticket hadn't arrived. I contacted the Viagogo team, and they reassured me that everything would be resolved before the match started. They also said that if it wasn't, they would make sure I could enjoy the game. That made me very happy with my decision to buy my ticket through Viagogo.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Corrective experience

Last year we had an awful experience with tickets that were refused, so this year we had worries up till the last moment, but gladly everything was great and the concert was amazing.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the service!

Had a problem with the original ticket I bought. The Viagogo team solved this for me right away and provided me a refund. After purchasing a new ticket, it got transferred to my ticketmaster account within minutes after the purchase. Would recommend!

2 July 2026
Unprompted review
Rated 4 out of 5 stars

Great seats and price!

It was great to be able tickets for Harry Styles at Wembley at a good price, however the admin fees were a bit heavy, adding another 50% to ticket price which is a little excessive! After a bit of worry when I read negative reviews and I had concern that my pdf tickets weren't real, (would definitely be worth Viagogo explaining this more as often now the tickets are so digitally secure on Ticketmaster etc it felt wrong to have to print a pdf) everything worked worked out perfectly and we had a great night. Big thanks to the original ticket holder for selling on!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Deal with Great Service

Everything went as smoothly as one could possibly imagine. Booking was easy and straightforward, the price was great, updates on ticket delivery were timely and reassuring, and the e-ticket mailing seamless. Thank you for a perfect experience.

27 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look