VanMoof Reviews 

By far the best bike i‘ve ever had. Every ride is way too much fun and you really do not want to stop!
Besides the perfect look it just rides way too smooth!

I’m very satisfied with my S6. The bike is reliable, comfortable to ride, and has a sleek, modern design. The pedal assistance works very well and makes cycling effortless.

It also comes with some really nice and practical features that make the overall riding experience even better. I was initially hesitating between this bike and a few similar models from other brands, but I’m very happy with my final choice!
I’m very happy with the bike and would recommend it to anyone looking for a stylish, reliable and enjoyable electric city bike.

I love almost everything. But I find it too hard without suspension on the front on longer rides. And why can't i load my iPhone on the bike ?

Bike was great then the eshifter broke. Can't buy a new one can't find anyone to service or fix the bike within a reasonable distance. Customer services answer you but just seem to shrug their shoulders. So you pay £2k for a bike which after 2000 miles can't really be used anymore. I recommend buying a bike from a manufacturer which uses standard parts so any bike shop will fix it.

Love the ride feel of my S5 and how it shrinks the city.

Greta bikes: really comfortable ergonomics mean good back position; smooth riding; good range; boost is excellent for hills and urban riding.

100% recommended.

Left handle grip came out on the 2nd day.
Apparently is a design flaw, where the grip is attached to the brake handle and the bell button all glued to the metal bar, so there is no way of tightening up with a screw.
Overall is a great bike with little crap design flaws.
Will have to bring it to the shop and they will see what they can do

My new S6 is amazing. Have been riding it everyday since I got it. I'm shocked to learn that I usually ride it for about a week or so before needing to recharge it. I couldn't be happier with this bike!

I‘ve been riding the S3 since 2020 and am absolutely satisfied, I wouldn‘t want to be without it.

The staff member took plenty of time to explain all the bike's features to me, which was great. I highly recommend this shop!
Plus, the bike rides amazingly well!

Clear Communication, easy to order.

We recently purchased two new VanMoof S6 bikes. Despite our very poor experiences with previous VanMoof bikes, we decided to give VanMoof the benefit of the doubt once again. Unfortunately, with the S6, we are once again experiencing multiple issues, and they continue to add up.

We have encountered several problems with both bikes, but unfortunately, the solutions are simply not forthcoming. This is particularly disappointing for bikes in this price range and from a brand where you would expect the service and support to be up to standard.

The paid Ride Pro subscription is also a major disappointment. A lot is promised, but in practice, several features do not work as expected, and there are issues here as well. For a service that you have to pay extra for, I simply find this unacceptable.

In short: another very disappointing experience with VanMoof. It seems that little has been learned from the problems of the past.

My advice to anyone considering buying a VanMoof: save yourself the frustration, hassle and unnecessary waste of time, and choose another bike brand.

Dutch:
Teleurstellende ervaring met de VanMoof S6

Onlangs hebben wij twee nieuwe VanMoof S6’s gekocht. Ondanks onze zeer slechte ervaringen met de voorgaande VanMoof-fietsen, hebben we VanMoof toch opnieuw het voordeel van de twijfel gegeven. Helaas blijkt ook bij de S6 dat de problemen zich blijven opstapelen.

We hebben inmiddels met verschillende issues te maken gehad, waarbij oplossingen helaas uitblijven. Dat is extra teleurstellend bij fietsen in deze prijsklasse en van een merk waarvan je mag verwachten dat de dienstverlening en ondersteuning op orde zijn.

Ook het betaalde Ride Pro-abonnement stelt helaas zwaar teleur. Er wordt veel beloofd, maar in de praktijk werken verschillende functies niet zoals verwacht en zijn ook hier de nodige problemen. Voor een dienst waarvoor je extra betaalt, vind ik dat simpelweg niet acceptabel.

Kortom: opnieuw een teleurstellende ervaring met VanMoof. Het lijkt erop dat er weinig is geleerd van de problemen uit het verleden. Mijn advies aan potentiële kopers: bespaar jezelf de frustratie, ergernis en onnodige tijd en kijk naar een ander fietsmerk.

I love my VanMoof because it lets me cycle to work stress-free. A light, a lock, a luggage rack with bag. You have simply got everything you need. Thanks the boost-button, you can set off with a burst of energy and really quickly. I really appreciate that. The assistance that follows is comfortable without taking away the physical sensation of having cycled. I’m absolutely delighted.

My bike motor broke just 3 weeks after use. Then in repair for 3 months. Now it works alright but the battery in the app is wrong and the left led halo ring never worked since the first day.

I used to have an S5 Gray that I rode for quite a while without any issues. Recently it started to show its age and malfunctions from the old company which is when I decided to switch to an S6.

I always loved the bikes and really find the look of the bike stunning and the technical aspects of it are great in my opinion which is a big reason why I wanted to stick with VanMoof. The service at the reselling partner was great and I have driven it for a week without any issues so far. Also got the suspended saddle which is a great addition to the bike. The new sounds are awesome and the overall software on the bike feels a bit better designed.

With the expanded service network there should be a lot less issues and a lot more VanMoofs that work like they should!

The new Ride Pro features are also great, especially the enhanced tracking. I do wish they made this feature free for everyone as I would have wanted to know what has happened with my bike when I park it somewhere public without having to pay for that

Nonetheless it is still amazing to have a VanMoof and I will always be happy to have one.

I have already completed several rides on my VanMoof S6, and the experience has been excellent. The bike feels smooth, powerful and very easy to ride, while the automatic shifting and boost function make every trip effortless and enjoyable.
I also really like the clean design and the Pearl Mint colour, which gives the bike a distinctive but elegant look. The integrated lights, security features and app all contribute to a very premium experience.
So far, the S6 has fully lived up to my expectations. It is comfortable, fun to ride and ideal for both shorter trips and longer journeys. I am very pleased with my purchase!

I bought the S6 in this store: we Like Bikes. Werksviertel Atelierstraße 10, 81671 München. Unter te Name: Ben saad
After two weeks, it suffered a total failure—it wouldn't boot up or even turn on. I took it to the shop where I bought it; they just performed a system update and said it was working again, but the battery still wouldn't charge past 30%. I’ve taken it back there, and now it’s been two weeks with no response. VanMoof has poor customer service and too many gimmicks on the bike; I wouldn't buy one again.

Just bought my new S6 in Electric blue. Good service at delivery by VanMoof Service Rotterdam. Made my first 100 km and enjoying every minute of it. I online have experienced some problems with loading the battery.

After riding an S3 for years, I bought an S6 last week. It’s a beautiful bike. Unfortunately, within the first week, I experienced several problems—all electrical. The bike wouldn’t connect properly to the VanMoof app, it suddenly switched off while I was riding, the alarm went off while I was riding, etc.
So I went back to the shop and asked for a replacement. I paid €3,300 for this bike, and based on my experience with VanMoof, I know that when these kinds of problems start occurring, they often lead to more problems down the line.
However, they told me that VanMoof doesn’t replace the bike and instead changed the lock. We’ll see if that solves the problem.

I've been watching VanMoof bikes for years. They have loads of potential and for the first time, with the S6, I felt they had almost got it right so I took the considerable gamble, considering how things went down for them previously.
There still isn't a service centre in my city so that is a concern - even though I can fix bicycles, the bespoke design doesn't make it as easy.
The bike rides really nicely, and although I would prefer a belt drive - which is what I had been holding out for for years - the chain arrangement is fairly quiet and smooth.
The battery range is terrible - I've only done 15 miles in the last two days and the charge has dropped from 95% to 47%. That is with the highest level of assist - but assist is the reason I purchased an e-bike.
I also had problems with the Ride Pro trial, not a problem in and of itself, but customer services were very slow to get back to me, which doesn't bode well.
Overall, I am enjoying the bike but that lack of range is a real concern,