The ordering process was straightforward and the bike arrived safely. Once I started using it, I was pleasantly surprised by how well the C11 rides. The acceleration is strong, it reaches 25... See more
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Review summary
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Reviews shaping this summary
Have been using a C21 for nearly a year now. I’ve had no major issues, bike works well, light failed but they are replacing it. Bike looks great and rides well for the price, as an entry model it wo... See more
We have two bikes from Fiido. C 11 and D3Pro. I cant give 5 stars because there were some minor issues. But the customers service is great and reponds very quickly. They send us the missing item immed... See more
I got the fiido c11 in august 2025. It's a good bike especially for that price. I have contacted the customer service twice since then. The first time I asked for a little bit of factory paint becau... See more
Company details
Written by the company
Fiido keeps focusing on building the most creative tech sport products and contextualization riding sensory experience for all users, pushing the product's innovation, presenting the leading cycling products to global consumers, and remodeling the riding sport style.
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3.8
Great
6K reviews
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Replied to 98% of negative reviews
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I recently bought the fiido c21
I recently bought the fiido c21. Which was my first electric bike experience id never owned an electric bike,but been struggling with my hip, so id thought I'd take the plunge, and certainly was disappointed, slick.. sporty ...easy on the eye and great to ride. The after sales was a great experience too,have lost my backlight, due to poor installation, (my fault) i dealt with the lovely polite Lila,who ordered a free of charge replacement, which was a lovely gesture.. Thanks fiido and Lila .
4 November 2026
Unprompted review
Amazing
The process of buying the bike was very easy. It arrived quickly and in excellent condition. Afterwards, I contacted customer service to request some additional certificates for the bike, and the service was excellent: they responded quickly and were very friendly and helpful.
I would 100% recommend Fiido! The bike is beautiful and works amazingly well.
Thank you!
5 November 2026
Unprompted review
The bike consistently has issues
The bike consistently has issues. The components are extremely poor quality. Although the bikes may be inexpensive, their price does not justify the very poor quality.
Most concerning is the near absence of customer support. Responses typically take two weeks, if any response is provided, and the company categorically refuses to replace defective parts or acknowledge any responsibility.
5 November 2026
Unprompted review
Very Good Service the Help me my new…
Very Good Service the Help me my new Bike always give good Response,
FiidoBike
4 November 2026
Unprompted review
Make your site's "We respect your…
Make your site's "We respect your privacy" banner less dishonest please. What the * is that, stop trying to trick people into accepting a million advertising cookies.
4 November 2026
Unprompted review
Reply from Fiido
Hello,
Thank you for your interest in Fiido and for sharing your valuable feedback. We sincerely apologize for any confusion caused by the privacy banner and cookie preference settings on our website.
We take user privacy and data security very seriously, and we understand your concerns regarding the presentation of our privacy banner and the transparency of our cookie practices. We would like to clarify that the Fiido website provides privacy preference settings, allowing users to make their own choices about whether to permit relevant data collection.
Additionally, we have checked our system records and confirmed that if you choose to reject data collection, our system will follow your preferences and stop collecting the relevant cookie information.
We understand that protecting user privacy requires not only clear policy explanations but also transparent, straightforward, and user-friendly settings. Your feedback is very important to us. We will carefully review the presentation of the relevant pages and the overall user experience, while continuing to improve the transparency and usability of our privacy settings.
If you have any further questions or concerns regarding privacy settings or cookie usage, please feel free to contact us. We will arrange for a dedicated support representative to provide further assistance.
Once again, thank you for your feedback and for helping us improve. Fiido remains committed to protecting user privacy and providing a more transparent and reassuring experience for everyone.
Best regards,
Fiido Team
Top service!
4 November 2026
Unprompted review
They need to say or tell you that parts…
They need to say or tell you that parts have to be oder from who nows where don't take any notice of them saying 2 to 3 days for delivery full of crap dis this twice to me take ya money and not tell you that you have to wait for stock coming in besy way is don't buy a fido electric bike at all gwt one who dose sell parts that are available
4 November 2026
Unprompted review
Reply from Fiido
Hello,
We sincerely apologize for the inconvenience caused by the delay in delivering your accessories and for not clearly communicating the inventory status and actual waiting time in advance.
We fully understand your disappointment, especially as this issue has affected your shopping experience twice. Due to delays in international shipping, some accessories did not arrive as expected, which impacted the order dispatch timeline. We sincerely apologize that the delivery did not meet your expectations and that our communication regarding the delay was insufficient.
We have internally escalated the issues you raised and are treating them as a priority for improvement. We are actively working to optimize our spare parts inventory planning and logistics coordination to improve parts availability and minimize the impact of international shipping delays on order fulfillment. Moving forward, should similar situations arise, we will also make every effort to provide timely updates on order progress and estimated waiting times, ensuring that customers are kept informed.
We truly value your feedback and would appreciate the opportunity to follow up and address your concerns. Please kindly provide your order details, and we will arrange for a dedicated customer service representative to assist you and provide further support.
Once again, we sincerely apologize for this disappointing experience. Thank you for sharing your valuable feedback. We will take your comments seriously and continue working to improve our spare parts supply and overall customer service experience.
Best regards,
Fiido Team
Smooth ordering and great quality
Smooth ordering and great quality
My order with Fiido was processed quickly. The bike is fantastic, very intuitive to use, and solid. Everything works exactly as described on the website. I gladly give it 5 stars and highly recommend this company!
2 November 2026
Unprompted review
The best service I have ever seen to date
I thought my bicycle had developed a problem, so I asked for help. I received assistance immediately, and they didn't even let me go a single day with the issue.
The mistake was mine, not the bicycle's, but they were willing to send me some parts for the bicycle.
It’s unbelievable, but I’ve seen a service like this from Fiido.
In my opinion, anyone—regardless of which country they are from—can safely purchase from this company; it’s as if there is a branch of Fiido right near your own home.
I appreciate it.
3 November 2026
Unprompted review
great customer service
great customer service, and they keep it up - after the sell. Good and honest response to all the questions i ask.
2 November 2026
Unprompted review
Enjoying my Fiido T2
I bought a brand new Fiido T2 to carry my two children to school daily. The bicycle is very well made with strong frame, very good brakes, enough battery and power for a whole day of riding in any whether conditions. Also the Fiido Support team is very helpful if needed and eager to assist you. I recomand Fiido T2 if you enjoy riding daily and is suitable to carry heavy loads on any terrain.
3 November 2026
Unprompted review
I bought a cargo bike for the UK
I bought a cargo bike for the UK. It turns out the trigger assist to get you started, as the bike is heavy, goes up to max speed and you dont have to pedal. This is illegal in the UK. I contacted their customer support and the only thing you can do is disconect the cable. This makes the bike very, very hard to get going. Why sell a product in the UK to transport kids thats not road legal?
Update: Your reply below is untrue. Customer service sent me this:
We’ve checked the requirements with our technical team. Unfortunately, limiting the throttle to 6 km/h on your 2024 T2 would require replacing several components, including the display, main wiring harness, controller and torque sensor. Taking both the parts and labour into account, the total cost would be approximately £400–£500
27 October 2026
Unprompted review
Reply from Fiido
Hello,
First of all, we sincerely apologize for the inconvenience and frustration you have experienced while using your Fiido bike. We understand that, as a cargo bike designed for everyday transportation and carrying goods or children, safety, regulatory compliance, and normal riding performance are particularly important to you. We take your concerns regarding the throttle function and UK road regulations very seriously.
We would like to clarify that Fiido's European-version electric bikes comply with applicable European regulations and are EN15194 certified. The European version is equipped with a 250W rated motor and a walk-assist function with a maximum speed of 6 km/h. The maximum speed at which pedal assistance is provided is 25 km/h. This function is primarily designed to assist with walking the bike at low speeds, rather than allowing the bike to accelerate continuously to its maximum assisted speed without pedalling.
Regarding your report that the bike can accelerate without pedalling and potentially reach higher speeds, our customer support team believes this may not be normal operating behaviour. It could indicate a fault with one of the related electrical components, causing the throttle signal to be triggered incorrectly. This is why our support specialist previously suggested temporarily disconnecting the relevant cable. The purpose of this test was to help identify the source of the issue and determine whether the throttle or another related component was faulty, rather than asking you to permanently disconnect this function to use the bike.
We understand that your cargo bike is relatively heavy, and if the relevant assistance function does not work properly, starting the bike and using it in everyday situations can become much more difficult. We sincerely apologize for this inconvenience. Please rest assured that once the faulty component has been identified, our after-sales specialist will arrange the appropriate replacement parts based on the findings to help restore your bike to normal working condition.
We have always placed great importance on product safety and regulatory requirements in different markets, and we genuinely appreciate you bringing these concerns to our attention. We hope that through further technical troubleshooting and after-sales support, we can resolve the issue as soon as possible and help you use your Fiido cargo bike safely and with confidence.
Once again, thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.
Best regards,
Fiido Team
problems
my 2025 Fiido d11 was good for about 6 months of riding, then it wouldnt start. The customer care link leads to a webpage that is shut down. I have ordered and begun replacing parts but they send me the wrong ones. I am happy to change this review if someone there would actually help get this bike back up and running or at least supply me with the correct parts to do so. Ridiculous
30 October 2026
Unprompted review
Reply from Fiido
Hello,
We sincerely apologize for the issues you have experienced with your Fiido D11, particularly the starting problem, as well as the inconvenience caused by the after-sales service and parts communication. We understand how frustrating it must be to have your bike become unusable, especially after you took the initiative to purchase and attempt to replace the necessary parts yourself, only to receive an incorrect replacement part that prevented you from completing the repair. We truly regret the trouble and frustration this has caused you.
We noticed that you have already contacted our customer support team, and our after-sales specialist is currently following up on your case and working to resolve the issue. Please rest assured that we take your feedback seriously and are committed to helping you get your bike back up and running as soon as possible. Our team will further review your bike's condition and replacement part requirements, and provide the appropriate after-sales assistance in accordance with Fiido's warranty policy to ensure that your issue is properly addressed.
We hope to provide you with the correct replacement parts and the necessary repair assistance so that your D11 can return to normal working condition as soon as possible. We will also continue to pay close attention to the progress of your case and do our best to avoid any further unnecessary delays or inconvenience.
Thank you for giving Fiido the opportunity to make things right, and for your willingness to communicate with us despite the difficulties you have encountered. Customer satisfaction is extremely important to us, and we take your feedback seriously. We are committed to demonstrating our dedication through practical support and actions to improve your experience. We sincerely hope that this matter will be resolved smoothly and promptly.
Once again, thank you for your patience, understanding, and continued support.
Best regards,
Fiido Team
I had a fault code E6 on my Fiido X…
I had a fault code E6 on my Fiido X bike. After an exchange of a few emails and attached videos of the fault. The service team responses were very quick and they have diagnosed the problem and are sending me out the parts I require to fix my bike. Thanks Zed and George.
2 November 2026
Unprompted review
Fiido D3 Pro
I had a great experience purchasing a Fiido D3 Pro bike delivered on August 26, 2025. Delivery in 5 days. A few days ago I needed technical support, the responses were quick and friendly. I recommend this store.They have excellent technical support and send parts for the bike while it is under warranty.
2 November 2026
Unprompted review
Good customer service
Good customer service. Bought a new Fiido T2 it came with a missing stem screw, i wrote to customer service and they send me a new stem right the way. I had T1 before and their T2 is a better upgrade version for sure. Best value brand E bike on the market.
2 November 2026
Unprompted review
Paid €1,131 — no bike, no refund almost four months later
My experience with Fiido has been unacceptable.
I purchased a C11 bicycle for €1,131 (order #EU39254), but Fiido cancelled the delivery without my authorisation. Almost four months later, I have neither the bicycle I paid for nor my money back.
Since 16 July, I have repeatedly informed their customer service team that the refund has not reached my account. They keep claiming that it has been processed, yet they have never provided any document proving that the money was actually refunded to my original payment account. Despite referring to a screenshot, they have not supplied verifiable proof of the refund or a transaction reference that would allow the payment to be traced.
The most frustrating part is having to explain the same problem repeatedly without getting a meaningful resolution. Simply saying “the refund has been processed” does not resolve a missing payment.
Fiido needs to take responsibility, investigate with its payment provider and return my money, not keep sending generic assurances.
A cancelled delivery, almost four months without my money, and no verifiable proof of a refund. This experience has completely undermined my trust in Fiido, and I cannot recommend them.
15 July 2026
Unprompted review
Reply from Fiido
Hello,
First of all, we sincerely apologize for the lengthy wait and unpleasant experience you have encountered during the purchase and refund process for orders #EU39254 and #EU39255. We understand how frustrating and disappointing it must be to have paid for your orders but still not received the bikes or your refund after such a long time.
We would like to provide some clarification regarding your orders. As you placed duplicate orders, a dispute regarding an unauthorized purchase was subsequently opened through the payment platform. This caused the order amounts to enter the dispute process and triggered the risk control system of our shipping platform. As a standard security measure, your orders were temporarily placed on hold. While the disputes were being handled, we were required to follow the relevant procedures of the bank and payment platform, which meant that we could not proceed with shipment or take further action on the orders.
Additionally, because the orders had entered the bank's dispute resolution process, the original refund transactions were restricted by the relevant procedures and could not be completed successfully. We sincerely apologize for the resulting refund delays and for not providing you with a clear explanation of the situation sooner.
At present, the dispute process has been closed. We have also noted that you have already provided your PayPal account details to our customer support team, and your refund is now being processed again. Our specialist has escalated the matter to the relevant team and requested expedited processing. We currently expect the refund to be completed within this week. Please rest assured that we will continue to monitor the refund progress and do our best to ensure that your money is returned as soon as possible.
We fully understand that the prolonged waiting period and repeated communications have seriously affected your trust in Fiido. We truly value your feedback and recognize that there are areas in our handling process that need improvement. We hope to resolve your refund issue through concrete actions rather than simply offering explanations and promises.
Once again, we sincerely apologize for all the inconvenience this experience has caused. Thank you for your patience and understanding. We will continue to follow up on your case and do our utmost to complete your refund promptly. We sincerely hope to have the opportunity to regain your trust.
Best regards,
Fiido Team
I contacted customer service and…
I contacted customer service and received a very quick response. I sent the required information again, and the parts are now on their way.
Thank you, Fiido!
30 October 2026
Unprompted review
Customer Service.... doesn't exist in real life with sneaky sales practices.
I purchased a Fiido Titan in July 2026 complete with a pannier bag for the rear, a front carrier frame and most importantly of all for me - The Extended Range Battery option. All items except the Extended Range Battery option were dispatched separately. Its now the end of October 2026 and I still haven't received the Extended Battery Kit. The Customer Service department have advised on 3 separate occasions (30th Sept, then 30th October and most recently, 20th Nov) for delivery of the batteries. At no point have Fiido Service been proactive in advising of the delays - I have been forced to chase them for an update - only to find each time that there is more delay. What bothers me the most is that throughout all of this time waiting, Fiido are still advertising the Titan with the extended battery option knowing that they have NO stocks of the batteries. I'm still out of pocket to the tune of €498 and to add insult to this, a digital controller buried in the frame at the pedals has completely burnt itself out after only 3 months and now the bike is completely dead. I would warn potential customers to beware. Especially if you are not mechanical. Fiido has no real after-sales support where you can rely on an authorised repairer to repair a bike at Fiido's cost. You are expected to find a shop for repair, pay the shop out of your own pocket for the repair (assuming they have parts of course) and you have to reclaim those costs back from Fiido separately. Given my experience so far and as outlined above, the 'jury is out' as far as I'm concerned. So far, my experience has been seriously underwhelming.
31 October 2026
Unprompted review
Reply from Fiido
Hello,
We are very sorry that this experience left you disappointed. We sincerely apologize for the issues that occurred during delivery and after-sales service, and for the inconvenience caused by our failure to communicate proactively and in a timely manner. We understand how you feel after repeatedly following up without receiving a definite answer, and we take your concerns about inventory information and after-sales support seriously.
Regarding the Titan Extender Battery version: our official website states “Extender Battery: Dispatches separately from EU warehouse,” meaning the extender battery is shipped separately from the bike. However, we also recognize that our communication regarding stock status, delivery expectations, and delay notifications was indeed insufficient, and we failed to proactively and promptly share updated information. We are fully optimizing our spare parts inventory planning, strengthening out-of-stock warnings and proactive notifications at delivery milestones, and will do our utmost to reduce the impact of parts shortages on customers in the future.
Regarding the after-sales issue: we note that our after-sales specialist has arranged to reship the necessary parts to you. After receiving the parts, we recommend that you have the repair done at a nearby shop, mainly so that your bike can be back in use as quickly as possible and to save you the time of booking an appointment and waiting. Please keep and provide the repair invoice, and we will arrange reimbursement in accordance with our warranty policy. As for the limited repair network coverage and the inconvenient reimbursement process, we will also continue to improve our after-sales response mechanism so that solutions and follow-up results are clearer.
We apologize again for this experience. Thank you for your feedback; we will take it seriously and push for improvement. If there are any unresolved issues, please contact our customer service team in a timely manner, and we will continue to follow up.
Best regards,
Fiido Team
DO NO BUY THIS BICICLE!!
DO NO BUY THIS BICICLE!!! I bought this bicycle in April and it came defect. Since may they are sending me email on how to repair the bacilli but as the motor is not working , has noting that I can do. Finally they collect in August to repair and now 31.10 has delivered the unprepared Bicicle , missing the battery keys and pedals. They are incompetent, and lyers!!!! And don't want to give back my money.
30 October 2026
Unprompted review
Reply from Fiido
Hello,
We are very sorry that this after-sales handling caused you such a poor experience. We sincerely apologize for the issues you reported. We understand your disappointment and dissatisfaction after a long wait and repeated communication, and we take your concerns about our after-sales capabilities seriously. We will not avoid the problems exposed in this handling.
We have immediately checked the after-sales records, which show that your bike has been repaired by our repair service center and shipped back to you. However, regarding your feedback that the returned bike is still not repaired and is missing the battery key and pedals, we will not rely solely on the records. Our after-sales specialist will contact you immediately to verify the current condition of the bike and the missing parts one by one, and will arrange to reship the battery key and pedals as soon as possible. If it is confirmed that the repair has not been completed, we will immediately provide a further solution so that you do not have to continue waiting.
Regarding the issues of outbound verification after repair completion, parts checklist inspection, proactive notification of repair progress, and insufficient customer service response, we are optimizing our after-sales process, strengthening the verification of vehicle condition and parts before return shipment, improving repair milestone notifications, and requiring customer service to provide clear solutions and follow-up results in addition to apologies. Thank you for your feedback. Please keep your contact information available, and we will continue to follow up on this matter.
Best regards,
Fiido Team
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