Engwe Bikes Reviews 

It took a while to get my ebike, but it is an amazing bike! Also great price and awesome service.
Customer service responded promptly and to satisfaction.
Recommend.

Warranty service was fast efficient and friendly. Highly recommend!!

I had a problem on complete binding my bike and it took some days to solve it. The customer service was always responsive, gentle and supportive and with their help I solve the problem and now everything is fine. Thank you Jady.

Having received my L20 3.0 Boost I can't say how pleased I am with this purchase. Engwe customer service as been excellent from the beginning and continued with support whilst awaiting delivery.

The bike has been such a bonus to my life, providing easy getting around town, transporting shopping etc, avoiding the hassle of parking and even being able to take on the train and in my car boot when needed.

The Boost was chosen after much research, mainly to assist with the extremely steep hills and distance I have to travel from my home and other areas. It has been quite amazing, helping me head out and about when I would otherwise have hesitated. Despite the bike being on the heavy side, it's power overrides this with ease and I can zip up the hills without a problem.

When walking with the bike there is also an assistance button to help push the bike along if you need. Really useful getting up a few steps/ramps et.

Whilst cycling you can still work yourself as hard or as little as you need even with the electric facility, which still allows cycling to be a physical health benefit along with being in the open air.

Also love the accessories Engwe provide online. The helmet light, pannier bags and front baskets and even mirrors for extra safety have all been great. On the safety note the lights provided on the Boost are also excellent.

Thank you Engwe.

Service works as promised. No complains.

I purchased my ENGWE EP-2 3.0 Boost directly from the official ENGWE website, and the bike was delivered in just 3 days. I'm very happy with my purchase. The bike is comfortable, powerful, well-equipped and a real pleasure to ride. The build quality and overall riding experience have exceeded my expectations.

After about two weeks, I experienced a problem with the battery charger, which stopped working properly after the first successful charging cycle.

I contacted ENGWE customer support, provided a description of the issue and a couple of videos, and they quickly identified the charger as the likely cause. They sent me a replacement charger completely free of charge, and everything has been working perfectly since then.

I also reported a small issue with the rubber protective cap covering the battery charging port, which had become deformed. Since the cap wasn't available as a separate spare part, ENGWE offered to send me an entire replacement battery top cover with the rubber cap already installed, again free of charge.

A special thanks to Shane from customer support for the prompt, professional and helpful communication throughout the process.

Technical issues can happen with any product, but what really matters is how a company handles them. In my experience, ENGWE handled everything very well and stood behind its product.

I'm very satisfied with both my EP-2 3.0 Boost and the after-sales service.

Purchased the bike online through the Engwe website and got it delivered fast and well packed. We bought two and absolutely love the bikes. After two months i lost a button from the display and contacted customer service.
Very nice and good communication and after verifing the model they send me a new display. Super fast and great service again. Love the bike and the customer service!

My battery charger made strange noise and then a popping sound and just stopped working. I emailed thee company and they were very helpful. Sent out a replacement straight away. Excellent service, very pleased

​★★★★★ Excellent customer service and quick resolution!
​I recently ordered an additional charger for my ENGWE E26 3.0 PRO, but unfortunately, the wrong model was delivered. I reached out to customer support, and they resolved the issue immediately by sending me the correct original charger free of charge in no time.
​I am extremely satisfied with how quickly and professionally it was handled. A big thank you to ENGWE and their highly efficient and competent team!

I’ve had my L20pro 3.0 for a week now and I must say that its a very nice looking machine. I have had two issues with it, firstly I couldn’t get the battery to charge with the charger and plug adapter supplied ,I eventually had to get an electrician to test the charger which turned out to be a faulty eu mains adapter. The second problem was with the brakes, being hydraulic I found that the front brake had absolutely no pressure when working the brake lever, when I checked it there was no brake fluid in the system. After filling the brake fluid I found it had a leak on the brake lever because the hydraulic pipe had been cross threaded and wouldn’t tighten properly. It’s been sorted out now and works fine. I’m pleased with it overall though.

I bought an ENGWE L20 Pro about a year ago. After one year, the sensor broke. I went back to the store where I bought it, fatbikekopen.nl, but they refused to help me. I also contacted ENGWE, but they do not respond either.

Their after-sales service is extremely poor. They do not have a physical repair center, and getting proper support is almost impossible. I have taken the bike to more than 20 different shops over the past month, and nobody has been able to repair it.

I would never recommend this brand. Think carefully before buying an ENGWE, because if something breaks, you may be left completely on your own.

At this point, I am considering throwing the bike away because I cannot get it repaired.

Good customer service, the product arrived earlier than expected and it was easy to ensemble. All in all a top experience

Absolutely fantastic company, customer relations is fantastic, bike is as sturdy as seen on the website. It's been a great pleasure to be honest. Thank you so much.

My first shipment of the M20 was lost in transit, and sorting out the claim took weeks of back and forth. Not the experience you want on a big purchase. That said, Raina in customer support stuck with it the whole way. She was responsive, followed up, and ENGWE made it right in the end. The bike's here and I'm happy with it. If something goes wrong with your order, ask for Raina.

I just have my bike and cannot yet appreciate its qualities but I can say I had a lot of difficulties with Fedex and I give 5 stars for the aid of Engwe assistance . I'll answer later for the bike itself.

Great service arrived on time, The ebike is great. It exceeded my expectations. Hills are no more, windy days simply don’t matter. The battery handles long rides no problem, I’m 6’2” and not a lightweight but it’s very capable. The packaging was excellent not a single mark on the bike. Very easy to assemble. Very very happy.

ENGWE provided prompt and helpful customer service when we had an issue with the battery. The issue was resolved with very little friction. The bike is a solid well built product with good suspension.

When i had a problem with my L20 3.0 Pro, it realy was no problem! :-) Thank you for your very good service, fast answers and delivery! Best regards from Germany, Michael

Very happy after 200 km – amazing motor for bad knees!
I have now ridden over 200 km on my Engwe Engine Pro 3.0, and I am incredibly happy with the bike.
The experience started with some delivery issues, but Engwe's customer support resolved them quickly and efficiently. Shortly after, the chain broke, but Engwe immediately sent me a brand-new replacement. I watched a YouTube video to learn how to adjust the gear shifter afterwards, and it worked out perfectly. I also received a basket that I have bolted onto the front of the handlebars, making it very practical.
The bike itself is a dream to ride. The motor is incredibly powerful, allowing me to climb steep forest trails without any issues. Since I struggle with knee pain, this bike has been a lifesaver. I can simply turn up the motor assistance whenever my knee starts to hurt, taking off the pressure.
All in all, a fantastic e-bike and great customer service when I needed it! Highly recommended.

I ordered the Engwe M20 3.0 recently. When I got the ebike, the battery wasn't charging so I contacted Engwe service. By the next morning they got back to me, we first tried a new charger, which didn't charge it, so then Engwe sent me a new battery. I was EXTREMELY PLEASED with Engwe service, they got back to me very quickly, Everytime I emailed or called. Amd they sent me the charger and then the battery, which fixed the problem, and they did it FAST!! Amd the ebike is INSANE FAST, Terrific design and power, very comfortable, feels like a motorcycle! GREAT PRODUCT ENGWE, Im enjoying this ebike so much! Definitely would recommend Engwe, great company, great product, and great service!!😁