Trendcarpet.de Reviews 

Very good handling of an inquiry (forgot a Coupon code) which was easily accepted. Fast shipping

Quick delivery and free returns. The checkout process was really easy and I was happy to receive the carpet within the 2 days. The issue was returning the carpet. I requested a return, where the return bill was not functional to book the GLS pickup. After reaching out to the customer service a new pickup bill was issued. This time the return bill was for a 2.3Kg item, where the pickup service was giving me as a customer grief for not booking the right package size and weight. There after the carpet was returned and feedback was provided a refund will be issued within 3 working days. Three weeks later, I had to enquire again about my refund, where the feedback was that the carpet is only now in the warehouse and a refund can only be issued in the next 3 working days. I had to do a lots of admin and enquiries to have the item returned and refunded.

I returned product. I got my money back with few days delay. Support response time over 24hours.

amazing 🤩
perfect product, prompt delivery 💪🏻

SCAM my rug pictures did not match and now they keep saying they can't view the images even tho I can see them in the email thread.

Im going to contact my bank within 24 hours.

If you're reading this stay well away and shop at a reputable store

The carpet went back to their depot. After contacting customer service, I received the carpet. The quality isexcellent.

SCAM! Totally disappointed, the colours of the rug didn’t match what was advertised on the website and the overall quality was extremely poor. Therefore, we opted for a return and refund. The rug was successfully delivered back to the warehouse nearly a month ago, we haven’t received the refund yet and the customer service has stopped replying to our emails. Totally unprofessional!

UPDATE 30.06.2026:
CRIMINAL STALLING - DO NOT BUY! Order 2613206
It has been almost 3 MONTHS since my return. On May 25th, Trendcarpet sent an official confirmation that the refund of 808 PLN was approved and promised the money within 1-3 days. Since then – TOTAL SILENCE. No money, no replies to emails, pure lies. An official international fraud case has been successfully filed with the European Consumer Centre (ECC). I am warning every potential customer: this company takes your money, takes the returned goods back, and vanishes. Disgraceful and illegal practices.

UPDATE 29.05.2026:
Today is Friday, and STILL NO REFUND. The email from May 25th promising my money back in 1-3 days was just another lie to manipulate their rating here. It has been 52 days since the return was sent! I have received no bank transfer confirmation and no reply to my requests. As promised, an official case against Trendcarpet (Cydonia AB) has been launched today through the European Consumer Centre (ECC). Absolute scammers, avoid this shop at all costs!

UPDATE 27.05.2026.
On Monday (May 25th), I received an email stating that my refund had been approved. As of today (Wednesday), NO MONEY has arrived in the bank account from which the payment was made (Order: 2613206). It has now been 50 days since I sent the return! Your promises of a refund within 1-3 days remain unfulfilled. I demand that you immediately email me the official, bank-generated proof of transfer (PDF). If the funds are not in my account by Friday, this case will be formally escalated to the European Consumer Centre (ECC) and the Swedish Consumer Agency (Konsumentverket) without further notice. Stop stalling!

Order 2613206. Goods returned April 7th, confirmed received April 25th. No refund despite deadlines. Total silence from support.

Very fast delivery and the carpet is lovely ! Very good quality.

thank you , fast delivery , nice carpet , seamless, no hassle,

Impossible... I've made an order in February, they forgot to send it, then a long conversation with support have been happening and 2 more attempts to send it (they even gave tracking each time). So after almost 3 months I gave up and asking for the return

The rug was just as I hoped it would be and it came very quickly.

Firstly, the colour descriptions on the website do not match those of the product delivered. I reported that the wrong carpet had been delivered. At that point, the carpet was still in its original packaging. I got an answer: The different descriptions were even confirmed in an email from the company. And now?! I opened the product to see, if that is my ordered shade. But there‘s another problem: Due to incorrect edging at the edge, which is too tight, the round rug constantly forms creases. So I reported this big problem immediately. To date, even after repeatedly requesting a free return label, no response has been received….

Update:
I haven't received any response yet, nor have I received a return label. The response to this review has not yet proved to be true.

I bought several wool carpets and so far I was super happy with every purchase. The carpets look as they are shown on the website. The quality is good, especially for the price. Shipment was always super quick.
If I'll ever need more carpets, I'll definitely will purchase from trendcarped again 🙂

Nice carpet, so soft love it 🤩

Dear Sir or Madam,

My name is Mafalda, and I am writing to formally complain about an order I placed on your online store in November for a rug, which has still not been delivered to this day.
The order was fully paid at the time of purchase. However, despite several attempts to resolve this situation, the delivery company (GLS) has informed me that they are unable to locate the shipment and do not know where the package is.
To make matters worse, I have contacted your company several times by email regarding this issue and have received no response whatsoever. This complete lack of communication is extremely disappointing and unacceptable.
As a customer, I have fulfilled my obligations by making the payment, and I therefore expect your company to take full responsibility for this situation.
I hereby request an immediate resolution, either by:
issuing a full refund without further delay, or
sending a replacement rug as soon as possible, at no additional cost.

I look forward to your urgent reply.

Kind regards,
Mafalda

I ordered two carpets on 4 January with a promised 3–5 day delivery. That was a lie. After two weeks, the order was still in their warehouse.

Customer service is useless — only automated replies and then silence. I have received only one carpet, and the second one is apparently lost somewhere in the Czech Republic.

I haven’t opened the carpet because I want to return everything and get a refund, but no one responds. Where is the second carpet?

Misleading delivery times, zero communication, and an awful experience. Never again.

DREADFUL SERVICE .... placed my order before christmas. I have tracked my item and its sitting in a warehouse somewhere in Sweden for over a week. Contacted support days ago with NO response. Appalling company.

Carpet ordered on December 1st, today is December 28th, I still haven't received my order. this is crazy, shame. no updates on the tracking page. what kind of business is this? nowadays, to deal with online sales and have such bad reviews, you must be abnormal. I would rather have a car from Japan than a carpet from Sweden, you are funny!!

I have had an extremely unsatisfactory experience with Trendcarpet.dk.

During my vacation, while I was away on a trip, Trendcarpet.dk had a carpet worth approximately 10,000 DKK delivered to my address. I was neither at home, nor did I give authorization or any form of permission for anyone else to receive the item on my behalf.

Nevertheless, Trendcarpet.dk insists that the delivery was correctly completed, claiming there is a signature. This signature is not mine, and at no point did I authorize a third party to sign for the delivery.

Instead of taking responsibility or investigating the matter seriously, the company has consistently denied any possibility of an error on their part. The communication has been marked by finger-pointing and indirect accusations, effectively claiming that I personally received the item and insinuating that I am trying to deceive them. This is both unreasonable and highly unprofessional.

Being met with mistrust and accusations, rather than assistance and responsible customer service, is completely unacceptable. When a product of this value goes missing, a company should take the situation seriously and work constructively toward a solution, not place the blame on the customer without documentation.

In this case, Trendcarpet.dk has demonstrated a lack of responsibility, inadequate customer service, and a troubling approach to handling errors. This is by no means an experience I can recommend others risk.

They should be ashamed.
Secound time I tell u this — I don’t have any permission giving! Don’t have anything! Just understand that .!