Twickets Reviews 

8,569
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 2,391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely simple to navigate, making the entire process of buying or selling tickets completely straightforward and reliable from start to finish. Many enthusiastic buyers are extremely happy to secure tickets at face value for popular sold out events without ever paying inflated secondary market prices. However, some customers also noted occasional frustrating problems with delayed ticket transfers and unresponsive sellers during transactions. A few reviewers felt that the platform fees were quite high and that getting helpful customer support during unexpected issues was particularly difficult.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting a simple and... See more

Website

Consumers find website to be positive, highlighting that the platform is easy to use with clear prices and... See more

Service

Users describe positive interactions with service, highlighting a reliable and efficient platform for buying... See more

Price

Clients share positive opinions on price, highlighting that tickets are consistently available at face value... See more

Order

Customers had positive experiences with order, noting that transactions were smooth and quick. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The site was easy to use, prices clear and next steps set out well. I haven’t yet received my tickets- they have not yet arrived- but I feel confident it will arrive soon, I have the seller’s contac... See more

Rated 5 out of 5 stars

Excellent transaction. All worked smoothy. My only gripe, and this may be my own ignorance, but it would be useful to get a notification or email confirming that I have ‘made an offer’ on tickets. Als... See more

Rated 5 out of 5 stars

First time I had used Twickets so was unsure how reliable it would be despite v high ratings. No need to worry at all - got fantastic tickets for Harry Styles at face value and as easy as anything to... See more

Rated 5 out of 5 stars

We bought Luke Combs tickets the day before the concert. Got a great deal and to be honest, I did have some concerns as I'd not completed a previous Twickets purchase that required the tickets to go i... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,569)

2,198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very easy transaction

very easy, user friendly and intuitive transaction - one click and I was able to access and download the ticket that I had purchased.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience, get alerts when new tickets are released, made a purchase and within seconds had the tickets on my email and no probs getting to the venue etc. highly recommended!

5 September 2026
Unprompted review
Rated 4 out of 5 stars

Better error message would earn five stars

Would be five stars but was constantly getting a message that someone else had beaten me to check out when actually the issue was I had my VPN turned on. Once I turned it off everything worked great, but if I hadn’t thought to try it I might have missed out.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with the whole process…

Really pleased with the whole process of selling tickets, easy to do and really happy that could resell for face value so someone else could get the experience. Will be using again soon to buy and sell!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

My ticket was not selling on the…

My ticket was not selling on the original site where I'd bought them from. It was easy to list on twickets (with a little bit of process to ensure the integrity), and my ticket sold within 30 minutes.
So easy and intuitive to use. I would definitely use again.
Buying is also great!

26 August 2026
Unprompted review

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