Spotahome Reviews 

I am writing this because Spotahome support has completely ignored my case for 6 days. I reported a severe issue within the contractually required 24-hour window upon moving into an apartment in Bilbao, Spain.The walls have extensive mold damage, which is a massive health hazard. The landlord has even admitted via message that the mold is a structural defect caused by rain leaking in.Under Spotahome's terms, my first month's rent should be frozen under "Arrival Protection," but no human agent has contacted me to initiate mediation, relocation, or a refund. I am trapped in an unhabitable apartment. If a human case manager does not contact me immediately to resolve this booking, I will be escalating this case directly to the Basque Consumer Institute (Kontsumobide) and the OMIC in Bilbao for breach of contract. Contact me immediately.

I encourage anyone against booking through Spotahome. Their advertised "Deposit Guarantee" and tenant protection policies are completely meaningless.
My landlord failed to return my €525 security deposit of MG9RPV8-PQ booking, 2 months past the agreed deadline due to their own administrative error. When the landlord stopped responding and refusing to fix their mistake, I contacted Spotahome expecting them to enforce their policy, take action for the landlord or reimburse my deposit directly under their 3-month guarantee policy.
Instead, Spotahome support completely ignored my emails and done absolutely nothing to assist. They have not replied to me for a month. During that month, I only received 2 emails from Spotahome which says contact to your landlord and write new emails. I have been doing that almost everyday asking my deposit. Even the emails from Spotahome, feels like AI generated and pointless. They will just express how sad they are that you did not receive your deposit. They will do nothing for this kind of problem. WHAT IS THE POINT OF PAYING 300 EURO FOR SPOTAHOME IF THEY CAN'T DO ANYTHING? They claim to safeguard tenants, but once they collect their booking fee, you are entirely on your own if a landlord decides to withhold your money.
Spotahome will be so attentive and responsive only if you are trying to book some accommodation or in your process of booking it. It is crazy that it has been already 2 months since the deadline of my deposit refund. I still have not received it.
IT IS A TOTAL SCAM PEOPLE. THEREFORE, PLEASE DO NOT BOOK HERE.

Spotahome sold me a room that was in terrible conditions compared to the photos. I refused to sign after finding this out, filed a complaint with photo evidence, and opened a case exactly as they instruct customers to do. I still haven't heard back from them. No reply to my emails nor an update on the case, and my money is still frozen. Terrible customer treatment.

Very sealess am from.ghana and I got the accommodations

My check-in happened September 4. I don't know why in it was changed in your system from 4th to 1st. (I definitely put 4th when I booked the room).
Colivys's agent was very nice. However, she was late for 20 minutes which i didn't appreciate, though she was constantly in touch which is nice.

It was really stressing for me to refind an accommodation after my cancelled booking. Your team helped me through the process thank you 🤩

great! everything worked out

The rental company met with my roommate and sorted everything out. The place looks good. There are a few minor maintenance issues but they have been responsive.

I had a very good experience. It was also a smooth process.

Everything was great! The apartment is very nice, comfortable, and clean. I had no issues at all. Highly recommended!

"URGENT: Student extorted for €779 by landlord, support is not replying!"
"I am a student in Paris and my landlord (Booking Z6V77EB-DZ) is currently extorting €779 from me via WhatsApp, threatening to kick me out if I don't pay off-platform. He also didn’t say that he will cancel the booking for me on the Plattform that I can extend my booking. I opened a support ticket days ago but nobody is replying. My university starts next week and I am terrified. Please look into my ticket immediately!"

Everything is fine.

Very helpful

Terrible experience. Dont trust them. Worse of the worse!

Also, you can notice that allí 5* reviews are fake, clearly written by themselves. On the other end, all 1* reviews apprear to be 100% legit.

Stay away from them!!!

Good but we can’t visit the houses

the host was really nice. The apartment is big and well equipped

I had a horrible experience with Spotahome. I booked a room through them in Madrid only to find it conpletely trashed and not looking at all like the advertisement. Now it is clear to me they edited the pictures of the flat and used ones that were definetely not recent. There was also a guy living there who broke in his own door which was just left cracked open and not repaired.
When I refused to move in there, Spotahome did not help and said it was a livable state. They only offered a cleaning of the apartment, which would not cure the mold in the apartment and the crazy guy living there.
So I did not receive back my Spotahome booking fee and the first month, even though nobody, especially a young girl, could live in that apartment.
All in all I would definitely stay away, as it seems they do not check their apartments at all.

Landlord is really good person, very kind and responsible

Nice people