Flatio.com Reviews 

Property was as advertised and host was very helpful. Would highly recommend to anyone traveling to Lisbon

Very helpful, safe and reliable. I had all the information needed for a pleasant stay. Communication with the Service Team and the host was great.

Flatio was quite easy to use and allowed me to find housing quickly. I would just extend the time period to sign the leasing agreement to have more time to think it through.

It’s easy and incredible number of properties either great prices and locations.Smooth reservation process.

We have been using Flatio for the last 5 years during our visit to Prague. They have consistently been able to provide us good quality accomodation with all the amenities required for a short stay and in good neighbourhood right in the middle of the city. The landlords are also very friendly and supportive in times of need. Overall very satisfied with Flatio service and makes us feel secure and have peace of mind.

The service was very good and immediately responsive when I had an issue. I was able to reach them on the phone without long wait and exchange emails afterwards with the person (not AI). Only the Flatio fee could be lower for long-stays in expensive global cities.

Regarding my stay, I stayed two months in Paris with a person who was new at Flatio as a host and I was new at Flatio as a user. We never met each other. I paid on time, he responded to my queries about the apartment. I had an excellent experience, left the keys in the lock and left a great review. I do not know why other users here blame Flatio for fraudulent apartments, the same can be encountered anywhere. You always get your money back when things go wrong, only it might take a few weeks. I had a last minute cancellation via Booking once in 6 years after being a super user there, got upset (which was really not worth of time), then moved on to other platforms, and that's just life. Of course, Booking refunded me. They always do.

I travel all the time for 6 years straight and never encountered scam. You can judge the host well by their picture and their profile. Also, you can check them out on other sides and other listings. If you don't like online booking, then find the host on google map and contact them in person or show up at their door. Then you are responsible yourself when there is a dispute.

Quality leads, great contract and payment administration.

Through Flatio I found a very nice apartment in Madrid. They were in touch all through the trip to make sure everything went well. If ever there was a problem in the apartment, they would follow through till it was settled.

The whole experience with Flatio was smooth and straightforward. What I appreciated most was the daily rate calculation, which made budgeting a longer stay easy, and the fact that most listings are deposit-free — a real advantage for a short or medium-term stay where you don't want a large sum tied up. The service fees are transparent and clearly laid out upfront, and noticeably lower than what other platforms charge, so there were no unpleasant surprises. Booking and communication were simple throughout. Overall a great platform that I'd happily recommend and use again.

As a first time renter on Flatio , I can say that I was surprised by the level of professionalism I encountered with this platform, especially having more then 10 years experience with other renting platforms, I can say that it is very professional and I will be highly recommend to all my fellow renters to give it a try.

On check-in day, the host switched me to a different property last minute due to a double booking. When I arrived, the replacement apartment was nothing like the listing — dirty, broken toilet lid, non-functional AC, and poor lighting. Not livable.

I tried reaching Flatio by phone and their StayProtection line but couldn't get through. Part of this was on Turkey itself — as a tourist on a Turkish SIM, international calls like this simply don't work. Email was the only channel that worked — the team (Doménica in particular) was thorough and genuinely helpful. That said, phone or WhatsApp support would make a stressful situation like this much easier to navigate.

My advice: before you travel, test whether you can actually reach them by phone from your destination. If you see complaints about this in other reviews, they're probably true.

What actually happened with the guarantee was I only stayed 3 nights in the hotel, but Flatio approved reimbursement for the full 6-night maximum under their Move-in Guarantee. That offset the price gap — the hotel was running around double what the guarantee's per-night cap covered (minimum price I could find), but the 6-night payout made it a wash for me.

If your original booking gets cancelled mid-trip, don't expect to find a replacement on Flatio at a similar price. Seasonal pricing means what you originally locked in is likely gone. Their support gets you through the immediate crisis, but you're probably not landing a comparable long-term rate again.

Still, they paid my hotel. The guarantee is real. I'd book through them again.

Everything went smoothly. All in all, it was a good experience.

All good except perhaps the automated emails.
Communication with Flavio was fast and efficient. They answered promptly to any questions the arose and were vey professional.
Thank you
RM

Flatio is a great company has very good support!

This company is a good choice for people traveling abroad for an extended period. It offers a wide range of accommodation options in many cities around the world. Hosts list their properties on the platform, and travelers can rent a home that suits their needs. The process is safe and easy, I have only one experience but considering booking again on my next longer "trip"

Very good customer service experience. I had a phone call with a representative on billing and no wait time and resolved my issue immediately

I am very happy with Flatio and highly recommend this platform! The customer support is absolutely excellent and professional.

When I needed help, the support team answered my questions very quickly and helped me to contact the host immediately. The whole booking process was smooth and clear. I had no problems at all because the service quality is top-notch.

Thank you, Flatio, for your great work and help!

The platform was always cooperative and helpful. For personal reasons, I had to leave the apartment a month earlier than planned, but the bureaucratic process was simple and agile, greatly facilitated by Flatio's support.

Very safe and pretty easy to use. No issues encountered. Booking process was not difficult. Excellent prices. Will definitely use again!

They are the best, I would recommend them to anyone.