Ramesh Ranjan

We have been using Flatio for the last 5 years during our visit to Prague. They have consistently been able to provide us good quality accomodation with all the amenities required for a short stay and in good neighbourhood right in the middle of the city. The landlords are also very friendly and supportive in times of need. Overall very satisfied with Flatio service and makes us feel secure and have peace of mind.

I am a BMW X1 diesel automatic owner from Bangalore who once took pride in owning this luxury car. However, my recent experience with BMW has turned that pride into frustration, disappointment, and a sense of betrayal. My 7-year-old car, with just 70,000 km on the odometer, recently broke down near Kunigal during a drive to Mangalore. What followed was a distressing series of events marked by unresponsive customer support, poor service center practices, and an unjustified financial burden, leaving me questioning the brand’s commitment to its customers.

The ordeal began when my car stalled and the BMW helpline failed to provide timely assistance, forcing me to arrange a private tow truck at my own expense. At the Kun BMW service center, the staff was unhelpful and unresponsive, adding to my frustration. After days of follow-ups, I was told that the entire transmission system needed replacement at an exorbitant cost of ₹13 lakhs. When I decided to explore repair options outside, I faced resistance from the service center. They demanded a hefty 10% of the repair estimate—₹1.3 lakhs—to release my car, a policy that was never disclosed upfront.

Despite my protests, the service center staff displayed apathy and aggression, with the Service Head making disparaging remarks about my financial decisions and insisting on the unreasonable charge. After heated arguments, they reduced the demand to ₹20,000, which I reluctantly paid to retrieve my car. Adding insult to injury, they refused to provide a diagnostic report, leaving me with no transparency about the work done or justification for the charges.

This experience has left me deeply disillusioned with BMW as a premium brand. I am raising critical questions about their lack of transparency, rigid repair policies, poor communication, and accountability for the behavior of their service center staff. I appeal to BMW India and BMW Worldwide to take immediate corrective actions, review their policies, and ensure customer satisfaction is prioritized. BMW’s reputation as a premium brand is at stake, and customer loyalty must be earned through trust, fairness, and exceptional service.

I am a BMW X1 diesel automatic owner from Bangalore who once took pride in owning this luxury car. However, my recent experience with BMW has turned that pride into frustration, disappointment, and a sense of betrayal. My 7-year-old car, with just 70,000 km on the odometer, recently broke down near Kunigal during a drive to Mangalore. What followed was a distressing series of events marked by unresponsive customer support, poor service center practices, and an unjustified financial burden, leaving me questioning the brand’s commitment to its customers.

The ordeal began when my car stalled and the BMW helpline failed to provide timely assistance, forcing me to arrange a private tow truck at my own expense. At the Kun BMW service center, the staff was unhelpful and unresponsive, adding to my frustration. After days of follow-ups, I was told that the entire transmission system needed replacement at an exorbitant cost of ₹13 lakhs. When I decided to explore repair options outside, I faced resistance from the service center. They demanded a hefty 10% of the repair estimate—₹1.3 lakhs—to release my car, a policy that was never disclosed upfront.

Despite my protests, the service center staff displayed apathy and aggression, with the Service Head making disparaging remarks about my financial decisions and insisting on the unreasonable charge. After heated arguments, they reduced the demand to ₹20,000, which I reluctantly paid to retrieve my car. Adding insult to injury, they refused to provide a diagnostic report, leaving me with no transparency about the work done or justification for the charges.

This experience has left me deeply disillusioned with BMW as a premium brand. I am raising critical questions about their lack of transparency, rigid repair policies, poor communication, and accountability for the behavior of their service center staff. I appeal to BMW India and BMW Worldwide to take immediate corrective actions, review their policies, and ensure customer satisfaction is prioritized. BMW’s reputation as a premium brand is at stake, and customer loyalty must be earned through trust, fairness, and exceptional service.

My website has been brought down by hostgator for almost 3 weeks now. We have been haggling with them for 3 weeks with very indifferent support and most of the time playing football with the customer passing the buck between support & abuse teams.

Is it below your dignity to respond to a customer complaint. Its the height of arrogance and indiference to a customer complaint. The website is down for 3 weeks now. Do you realise the gravity of the situation and the immense loss it has caused to our reputation, credibility & to business. Should I send you a legal notice for damages caused.

Is this what Hostgator stands for and is it your company policy not to respond to customer complaints. You will have to pay for your arrogance.

My website has been brought down by hostgator for almost 3 weeks now. We have been haggling with them for 3 weeks with very indifferent support and most of the time playing football with the customer passing the buck between support & abuse teams.

Is it below your dignity to respond to a customer complaint. Its the height of arrogance and indiference to a customer complaint. The website is down for 3 weeks now. Do you realise the gravity of the situation and the immense loss it has caused to our reputation, credibility & to business. Should I send you a legal notice for damages caused.

Is this what Hostgator stands for and is it your company policy not to respond to customer complaints. You will have to pay for your arrogance.

Is it your company policy & philosophy in not responding to customer complaints. I had written to the Grievance Officer on 14 Aug 18 and followed up with another mail and no response so far. And it is addressed to the Grievance Officer and he is not bothered to respond. Whom do we write for grievance against the Grievance Officer. Isnt there any one responsible for addressing Customer Complaints. Its sheer apathy, indifference & arrogance.

Is it your company policy & philosophy in not responding to customer complaints. I had written to the Grievance Officer on 14 Aug 18 and followed up with another mail and no response so far. And it is addressed to the Grievance Officer and he is not bothered to respond. Whom do we write for grievance against the Grievance Officer. Isnt there any one responsible for addressing Customer Complaints. Its sheer apathy, indifference & arrogance.

Mine is a pure Blog / HR Portal - a repository of Knowledge in Human Resources Management and General Management. Over the last 2 years we have around 8500 articles and attracts around 500-600 visitors. Its not an entertainment blog or a e commerce or so. Offcourse every article has a few pictures and videos linked to You Tube. Every day we add around 10-15 posts. Its a very popular portal and well recieved by the HR Community around the world.

When I moved to hostgator I clearly informed about the load and the visitors and the growth trajectory and your Sales Team convinced me that Cloud Hosting is the best and that Baby Cloud is the ideal solution for my size of portal (load/visitors). In fact they told me that its unlimited bandwith, unlimited space etc. Why mislead customers.

For the last few months I found that my website has been painfully slow, frequent outage and is not reliable. They did inform me that the Inode limits are crossed. Before we could really addres the issue the websitte was suspened about 5 days ago with out any notice. Its been 5 days now and the website is suspended. They gave us a few actions to be taken (Saturday night) and we tried our best to take actions after a lot of haggligng with your support / absue teams. Again they suspended on Sunday and then after some haggling it was again open for a few hours and again went into suspension mode. They say it is unsuspended but we did not have c-panel access. Then we did not have Wordpress Admin access et.

Every few hours we get a notice threatening us that if it repeats again they will fully suspend us. Our developer has constantly been in touch with them and trying to figure a way out but they are not giving us time to understand the problem or take corrective action. As you can see its not a high traffic website or involved in any trade or unethical business.

We are thoroughly disasttisfied, insulted and helpless. We are not given access to the Wordpress Admin and asked to take action. We are not given time and constantly threatened..

Can you understand what it is to have a company portal down for 5 days. It has caused tremendous embarassment, damage to our reputation, loss of face and credibility. We regret to having moved to Hostgator. We want an amicable solution. Allow us time to look at the problem sort it out or move out of hostgator. We are not even been able to down load a back file for us to work on local machine to understand the problem.

We want for formally lodge a complaint with you regarding your deficient service, unfair practices, threats being issued and loss incurred by us. We are not able to talk to any senior person who is willing to understand a customer. Every time we have to talk / email / interact with a new person. Hope you guys understand what Customer Service is .......

Mine is a pure Blog / HR Portal - a repository of Knowledge in Human Resources Management and General Management. Over the last 2 years we have around 8500 articles and attracts around 500-600 visitors. Its not an entertainment blog or a e commerce or so. Offcourse every article has a few pictures and videos linked to You Tube. Every day we add around 10-15 posts. Its a very popular portal and well recieved by the HR Community around the world.

When I moved to hostgator I clearly informed about the load and the visitors and the growth trajectory and your Sales Team convinced me that Cloud Hosting is the best and that Baby Cloud is the ideal solution for my size of portal (load/visitors). In fact they told me that its unlimited bandwith, unlimited space etc. Why mislead customers.

For the last few months I found that my website has been painfully slow, frequent outage and is not reliable. They did inform me that the Inode limits are crossed. Before we could really addres the issue the websitte was suspened about 5 days ago with out any notice. Its been 5 days now and the website is suspended. They gave us a few actions to be taken (Saturday night) and we tried our best to take actions after a lot of haggligng with your support / absue teams. Again they suspended on Sunday and then after some haggling it was again open for a few hours and again went into suspension mode. They say it is unsuspended but we did not have c-panel access. Then we did not have Wordpress Admin access et.

Every few hours we get a notice threatening us that if it repeats again they will fully suspend us. Our developer has constantly been in touch with them and trying to figure a way out but they are not giving us time to understand the problem or take corrective action. As you can see its not a high traffic website or involved in any trade or unethical business.

We are thoroughly disasttisfied, insulted and helpless. We are not given access to the Wordpress Admin and asked to take action. We are not given time and constantly threatened..

Can you understand what it is to have a company portal down for 5 days. It has caused tremendous embarassment, damage to our reputation, loss of face and credibility. We regret to having moved to Hostgator. We want an amicable solution. Allow us time to look at the problem sort it out or move out of hostgator. We are not even been able to down load a back file for us to work on local machine to understand the problem.

We want for formally lodge a complaint with you regarding your deficient service, unfair practices, threats being issued and loss incurred by us. We are not able to talk to any senior person who is willing to understand a customer. Every time we have to talk / email / interact with a new person. Hope you guys understand what Customer Service is .......