The page is super intuitive and the personal text and call you and they are very supportive. My most problems have been from the landlords because there are so many rejections. I wanted to add that it... See more
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We tried to rent a room for our twins and we didn't succeed because we didn't know that we should have created two accounts. But Adriana made her best to propose new solutions until the one which f... See more
Company replied
Pretty good, easy, and fast service. However, they do send a lot of emails, including ones mentioning not having finalized your reservation days after the payment is done, hence the four stars.
Company replied
The booking process was easy. However, connecting with a real person to talk about my booking details in a timely manner was very difficult. The "message" button/app on their website does not work m... See more
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Company details
About Uniplaces
Written by the company
Uniplaces is the fastest-growing mid- to long-term accommodation platform, designed to make finding and booking a home seamless, secure, and hassle-free. Since our launch in 2013, we have helped thousands of students, young professionals, and remote workers book accommodations across Europe through our fully online booking process.
With more than 90,000 verified properties in over 30 European cities, Uniplaces offers a wide variety of accommodations, including student residences, private apartments, flat shares, and co-living spaces. Our mission is to provide a trusted and efficient platform where people can easily find a place to stay, whether for study, work, or adventure.
We work closely with landlords to ensure a safe and transparent rental experience. Our platform allows tenants to search, compare, and book without the need for in-person visits, making it ideal for mobility.
Why choose Uniplaces?
- 100% online booking – No need for physical viewings.
- Secure payments – Transactions are protected for peace of mind.
- Tenant protection – Payment is held and released 48 hours after move-in to ensure your accommodation meets expectations.
- Multilingual support – Assistance available in multiple languages.
- Verified listings – Only trusted accommodations are listed.
Whether you're moving to a new city for university, an internship, or remote work, Uniplaces helps you find the perfect home quickly and safely.
Search, Book, and Move In
Written by the company
- The Easiest Way to Find Your Next Home!
- 🔎 Browse thousands of verified listings across major European cities, 📸 see real photos, videos, and detailed descriptions for full transparency, and 🛡 book with confidence through our secure platform.
- ✅ Choose your ideal neighborhood and search for a place near universities, work, or city hotspots.
- ✅ Tell us a bit about yourself, add your payment details, and send a booking request. Landlords respond within 48 hours.
- ✅ Once confirmed, we’ll connect you with your new landlord so you can arrange your check-in. Now, just pack your bags and enjoy your new adventure!
- Start your journey today at Uniplaces.com 🚀
Contact info
Lisbon, Portugal
- customercare@uniplaces.com
- uniplaces.com
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The safety of the neighborhood is not checked
If anything is wrong with the apartment nobody helps you.
When I contacted the support I was even told that they don’t check the safety of the neighborhood and is up to the customer.
Very bad experience
18 August 2026
Reply from Uniplaces
We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that Uniplaces provides support with issues related to the accommodation, but we cannot assess or guarantee the safety of every neighbourhood where properties are located. Each listing includes a map showing the accommodation’s location, allowing tenants to research the area before booking.
Our Customer Support team also remained available to assist you with your concerns and explain the options available under the booking conditions. We regret that this did not provide the support you were hoping for.
Easy to book but hidden fees
Easy to book but not the most transparent with fees and the room doesn´t have the same features as initially advertised
27 August 2026
Reply from Uniplaces
We’re sorry to hearthis, but our team has been in contact with you and has shared screenshots of the booking, including the fees and features displayed at the time of booking, to clarify these points.
We understand you have contacted us several times, and our team is continuing to review and clarify your concerns. We hope we can resolve the remaining questions and improve your experience with Uniplaces.
Patient and clear
Patient and clear. I was in distress finding an accomodation in Malaga for 2 months but they managed to help me finally find one.
Thank you !
5 September 2026
Terrible experience, never again
It's a company that always takes the side of the rental provider, not the customer; I feel screwed over.
I booked a place in Lisbon through Uniplaces.
After the free cancellation period had expired, the place asked me to sign an additional contract with very one-sided terms; Uniplaces did nothing about that.
When it turned out that the place was much worse than in the photos (basically false advertising), Uniplaces again did nothing to help.
It's a company that only cares about its bottom line, and you are guaranteed to have a bad experience with them. They charge a lot for their services, but they do not offer anything in return for that. Don't expect Airbnb-level protection here; if you paid some money to Uniplaces, you will never see them again, even if something goes wrong with the booking.
It's really sad that this company has cornered the entire Portuguese mid-term rental market, because I don't ever want to interact with them again, but half the offers on Idealista are coming from Uniplaces nowadays :((
10 January 2026
Unprompted review
Reply from Uniplaces
We’re sorry to read this review, as the experience described does not reflect the information we have on record for your booking.
According to our system, your reservation in Lisbon was from 9 January 2026 to 1 April 2026, and we have no complaint or request for assistance registered from your side regarding the accommodation, the conditions of the property, or any additional contract.
We take concerns about our accommodations seriously and are always available to review and assist with any issues raised during a stay. We would therefore appreciate the opportunity to understand what happened in this case. Please contact us at general@uniplaces.com with your booking number so we can investigate further.
Pathetic experience
I have. Loved a complaint about booked room doesn't have any window unnecessary customer care team respons was pathetic.I have o loose money on both first month rent and niervices service fee.For a student like me It was big blow.
30 August 2026
Reply from Uniplaces
We’re sorry to read about your experience. However, we’re unable to find any complaint or request for assistance from you regarding this issue in our system.
If you need to report a problem with your booking, there are three ways to contact our Customer Care team: through the contact form in our Help Center, by email at general@uniplaces.com, or directly through your Uniplaces user dashboard, where you can log a report related to your booking.
As we have not received a complaint from you through any of these channels, we have not had the opportunity to review or assist with the situation you describe. Please contact us so we can look into your case and see how we can help.
Excellent service and support
The service was excellent. The team supported me from start to finish in finding the right accommodation for me. Despite a few issues along the way, they were always extremely helpful, understanding, and willing to work with me to find a solution and resolve any problems.
4 September 2026
Respectful and helpful employees
When it comes to booking your room/apartment ide rate uni places 5 stars. The representative I spoke to on WhatsApp before booking was really patient and helpful. And even after I booked; when i requested a certificate for my visa I got it within a day thanks to Mr Francisco, many thanks to uniplaces for these services. However, after I booked I faced an issue, I payed the security deposit to the landlord as requested on August 25th via bank transfer and today is sept 3rd and I still haven’t received a payment confirmation nor has the landlord updated my payment status on their website. Ide understand and not panic if it was anyone else but I did research into the landlord’s company and it is known that they have virtually 0 customer service, their emails are unresponsive for months and the tickets on their website are basically useless, i tried contacting the landlord many times myself but to no avail. i hope they won’t do the same to the uniplaces team. this worries me because im travelling to a foreign country soon for my studies and my move in date is coming up and i have already payed the deposit and first months rent and it’s too late to look for another apartment so my only option is to rely on uni places’s team to help pressure the landlord to resolve this issue. TO BE FAIR TO UNIPLACES, I have only raised this issue with their team today on sept 3rd so it would be unfair leave a negative comment on them yet since until now my experience with them[on unplaces’s side ] has been great, I am currently waiting for a reply from their team and hope they can resolve this issue. Uniplaces can improve their service by keeping the landlords information public so one can do research before making any decision.
24 August 2026
Unprompted review
I would like to visit the place tomorrow
3 September 2026
Efficiencies and Resolutions of Booking process
Agent Adriana from Uniplaces was very effective in her assistance, especially during crucial moments.
2 September 2026
Unprompted review
Absolutely rip off
2 September 2026
Reply from Uniplaces
We’re sorry to hear that you feel this way. We’d like to clarify that the fees associated with your booking were clearly displayed on the offer page before the reservation was made, and the applicable cancellation policy was also available for review.
Our Customer Support team was in contact with you and offered to assist with the cancellation and we remain committed to providing clear information and support throughout the booking process.
Reply from Uniplaces
Thank you on behalf of the Uniplaces team! 💙
Reply from Uniplaces
We’re sorry to hear that you were dissatisfied with the support received. We’d like to clarify that our Customer Support team remained in contact with you throughout the case and responded to your multiple emails, providing the requested accommodation certificate and explaining why it could only include the guest named on the Uniplaces reservation.
We also advised you to contact the landlord directly regarding the additional guests, as the reservation had been made for one guest. We understand that this may not have been the outcome you were hoping for, but our team did provide guidance and assistance throughout the process.
Reply from Uniplaces
Thank you on behalf of the Uniplaces team! 💙
Everything went very smoothly
Everything went very smoothly. I would like to thank Marcos very much for the excellent service he provided. His responses were quick and gave me all the information I needed. He was extremely helpful throughout the entire process, and I really appreciate his support.
1 September 2026
Unprompted review
Reply from Uniplaces
Thank you so much for your feedback! 💙 We’re delighted to hear that Marcos provided such quick, helpful and informative support throughout your booking process. We’ll be sure to share your kind words with him!
Seamless and stress-free booking experience!
Booking accommodation through Uniplaces was completely smooth and straightforward from start to finish. The platform made it easy to browse verified listings with clear photos and detailed descriptions, which took away a lot of the usual stress of finding a place to stay. The booking confirmation was fast, the payment process felt secure, and the overall support gave me total peace of mind before moving in. Highly recommended for students or anyone relocating who needs a reliable place to book!
1 September 2026
Reply from Uniplaces
Thank you for sharing such a thoughtful review! 💙 We’re honoured to know that Uniplaces made your accommodation search and booking process smooth and reassuring from start to finish. We truly appreciate your recommendation!
I had an urgent issue with my booking…
I had an urgent issue with my booking and I reached out to Uniplaces and Adriana was super helpful and got me squared away very quickly. Can’t thank her enough for helping me out.
1 September 2026
Unprompted review
Reply from Uniplaces
Thank you so much for your lovely review! 💙 We’re really glad Adriana was able to step in and resolve your booking issue so quickly. We’ll be sure to share your kind words with her!
Reply from Uniplaces
Thank you on behalf of the Uniplaces team! 💙
Very efficient
Very efficient. Special thanks to sol and sara for their help.
1 September 2026
Unprompted review
Reply from Uniplaces
Thank you for your review! 💙 We’re glad to hear you found our service efficient, and we truly appreciate you highlighting Sol and Sara. We’ll be sure to share your kind words with them!
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