Solahart Australia Reviews 

16,717
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, who are described as knowledgeable, friendly, and efficient. Many people highlight the smooth installation process and the quality of the products, noting that the teams go above and beyond to ensure satisfaction. The customer service is frequently commended for being helpful, informative, and providing clear communication throughout the entire process. However, some customers also noted concerns regarding product performance and expectations, such as actual yields being lower than anticipated or batteries not functioning as intended. A few other people also felt that there were issues with installation, including equipment being placed incorrectly or damage occurring during the process. Additionally, some reviewers were not happy with aspects of customer service conduct, citing unprofessional behavior or difficulties with after-sales support.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the overall... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting helpful, informative, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was a good experience. Rang Nooha to get a Quote She booked an appointment and came out told her what i required to replace my current20 year old Chromogen solar Hot water system.. Reall... See more

Company replied

Rated 5 out of 5 stars

Richard was great, came out and explained everything to me and answered all my questions, even on my follow up phone call, very helpful and informative. Office staff were great, easy process all round... See more

Company replied

Rated 5 out of 5 stars

A crew of 5 men was given the task of removing my old solar generating system and to replace it with State of the Art solar panels and power wall. it was a pleasure to see the crew working together a... See more

Company replied

Rated 5 out of 5 stars

Had an old solar hot water system replaced with a new solar system. Very happy with service so far. At least their representative provided a detailed quote prior to my booking, unlike another company... See more

Company replied


Company details

  1. #3 of 6 best companies in Solar Energy Company
  2. #2 of 2 best companies in Solar Energy Contractor
  3. #3 of 4 best companies in Solar Energy Equipment Supplier
  4. #1 of 1 best companies in Solar Hot Water System Supplier

About Solahart Australia

Written by the company

In 1953, SW Hart and Co., a pioneering plumbing company based in Perth, decided that the sun was the best energy source to heat water in Western Australian homes. As a result, solar hot water in Australia was born and Solahart geared up for expansion.

Since then we’ve built a reputation as a world leader in solar innovation and technology and invested millions of dollars into R&D and manufacturing. We’ve also installed over one million systems in over 70 countries around the world. We’re at Everest Base Camp and Antarctica. Even Nelson Mandela’s South African home had a Solahart system installed on the roof.

Today, after more than 65 years as Australia’s solar energy experts, we’re set to turn our brilliant past into an even brighter future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(16,717)

2,067 reviews in the last 12 months

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Rated 5 out of 5 stars

Smiling from ear to ear

Easy selection process, absolutely fantastic product. Installation went smooth and I am totally over the moon. Last seven month 1 x Tesla Battery = 0 Dollars to Electricity Retailer.

15 December 2025
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Reply from Solahart Australia

Hi Daniel,

Thank you for the fantastic feedback. It’s great to hear the selection process was straightforward, the installation went smoothly, and that you’re so pleased with the outcome.

We’re delighted the system is delivering such strong results and really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

the A team

A crew of 5 men was given the task of removing my old solar generating system and to replace it with State of the Art solar panels and power wall. it was a pleasure to see the crew working together as a good team. Suffice to say that the team was polite, professional and did the job that was supposed to take two days, in one day and sometimes in the rain.

30 June 2026
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Reply from Solahart Australia

Hi Joe,

Thank you for the wonderful feedback. It’s great to hear the installation team worked so well together and completed such a significant upgrade efficiently, even with the weather working against them.

We're pleased the team delivered a professional experience and appreciate you taking the time to share your experience.

Rated 2 out of 5 stars

Well I thought the young guys that came…

Well I thought the young guys that came and did the installation were more than capable but just under the pump. The job was done in a hurry as they were trying to get as much done as they could and then drive back to Geraldton.
All seamed done. As all lights working and it was up and running or so I thought. Western power came last week to do inspection and it would seem my batteries are not doing what they are meant too. Then I find out that the power point that they took out of my meter box was not illegal. It was just so that they didn’t have to do an upgrade on my meter box. To say that I’m not happy Jan is an understatement. These young fellas are under the pump. They make mistakes and that’s understandable but for my batteries to not even be working when the power is switched off is not understandable.
Just wondering how long it will take before they come back and upgrade my meter box and get a my batteries working?

10 July 2026
Unprompted review
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Reply from Solahart Australia

Thank you for your sharing your experience with us. We are very concerned to hear as we strive to always provide the highest levels of product and customer service. We would appreciate the opportunity to investigate this further and arrange for you to be contacted.

If you are willing, could you please send an email to solahart@solahart.com.au with your full name, postcode and contact number? We will then have a team member contact you directly to assist.

We regret that your experience has not been of the standard we pride ourselves on at Solahart and we hope that we can resolve this for you.

Rated 5 out of 5 stars

Outstanding! Fantastic experience

From the initial consultation to the installation of my new solar & battery system was outstanding. I loved the level of detail presented at the consultation stage, it was so informative giving me all the information needed to make a decision. The installation process was seamless. The work done by the installation team was high quality. Friends and other Tradies have remarked on the quality and neatness of the work done of the battery installation. I would highly recommend Solahart for Solar and battery installation.

18 June 2026
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Reply from Solahart Australia

Hi George,

Thank you for the fantastic feedback. It’s wonderful to hear you felt well informed from the initial consultation and that the installation process was seamless from start to finish.

We’re delighted the quality and presentation of the installation has stood out, and we really appreciate your recommendation. Thank you for choosing Solahart for your solar and battery system.

Rated 5 out of 5 stars

Highly recommended! Rodney listened to what we wanted and…

Rodney listened to what we wanted and gave us good, honest advice. The installation team were efficient and professional.

3 July 2026
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Reply from Solahart Australia

Hi Carol,

Thank you for your feedback. It’s great to hear Rodney took the time to understand your needs and provide honest advice.

We're also pleased the installation team delivered a professional and efficient service.

Rated 5 out of 5 stars

Sola Hart quickly and efficiently…

Sola Hart quickly and efficiently fitted my heater in a fine space of weather during a particularly wet time.

2 July 2026
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Reply from Solahart Australia

Hi Molly,

Thank you for your feedback. It’s great to hear the team was able to complete the installation quickly and efficiently, even during such a challenging period of wet weather.

We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

A good day for export

It took months. Some of the hold up was Ergon but finally it’s up and running. One panel was faulty still waiting on replacement. The panels are working and exporting into the grid. Admin were very helpful. The Goodwe installer’s were really good and cleaned up their mess.

7 July 2026
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Reply from Solahart Australia

Hi Parie,

Thank you for your feedback. We appreciate your patience throughout the delays and are pleased to hear the system is now up and running and exporting to the grid.

We’re glad the administration team and installers provided helpful support along the way. We also appreciate you highlighting the outstanding panel replacement, and trust this will be resolved as soon as possible. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Everything was explained well

Everything was explained well, installation was smooth and very professional.

3 July 2026
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Reply from Solahart Australia

Hi there,

Thank you for your feedback. We're pleased to hear everything was clearly explained and that the installation was completed smoothly and professionally.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great communication with the team at…

Great communication with the team at Solar Hart and the team that install fantastic

7 July 2026
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Reply from Solahart Australia

Hi Tim,

Thank you for your feedback. It's great to hear the team kept communication clear throughout the process and that the installation team delivered such a positive result.

We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Began well with Rockingham Solarhart

Began well with Rockingham Solarhart . Liked Gary’s way of selling his product and company.
Things went sideways when the sales team had a member leave and not all information passed on, the team at Rockingham then picked themselves up and moved on,
The install went without problems and the system is working well

3 July 2026
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Reply from Solahart Australia

Hi Neil,

Thank you for your feedback. We're pleased to hear you had a positive start with the team and appreciated Gary's approach throughout the sales process.

We also appreciate your understanding during the challenges that arose, and we're glad the Rockingham team worked through them to deliver a smooth installation. It's great to hear the system is now up and running well. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Professional work from start to finish

Professional work from start to finish. Efficient and happy to accommodate my requirements.
Highly recommend Solahart Cairns

2 July 2026
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Reply from Solahart Australia

Hi Brett,

Thank you for the great feedback. It’s wonderful to hear everything was handled professionally from start to finish and that the team was happy to accommodate your requirements.

We really appreciate your recommendation.

Rated 5 out of 5 stars

Professional friendly and efficient…

Professional friendly and efficient staff, with quick delivery and installation.
We can't believe the product has sky-rocketed, The original product was closed and the one in 2026 an open circuit both the same capacity and the same kind of booster.
Originally we paid in 2004 $1,700 and in 2026 we paid $7,978 which is huge increase.

3 July 2026
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Reply from Solahart Australia

Hi Anne,

Thank you for your feedback. It’s great to hear the team provided friendly, professional service and that the delivery and installation were completed so promptly.

We appreciate your long history with Solahart and understand your observations regarding the difference in product pricing over the years. Thank you for taking the time to share your experience and for continuing to choose Solahart.

Rated 5 out of 5 stars

Have used Solahart for at least 30…

Have used Solahart for at least 30 years now, they have stood the test of time and they are reliable. We have had solar hot water, now on our second for this house. Also have solar panels on the roof. Would also consider a battery at some stage.

2 July 2026
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Reply from Solahart Australia

Hi there,

Thank you for your continued support over the past 30 years. It’s wonderful to hear Solahart has been your trusted choice for both solar hot water and solar power systems over such a long period.

We truly appreciate your loyalty and are pleased we’ve been able to support your energy needs over the years.

Rated 5 out of 5 stars

Good staff to work with and job well…

Good staff to work with and job well done

2 July 2026
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Reply from Solahart Australia

Hi Anthony,

Thank you for your feedback. We're pleased to hear the team was easy to work with and delivered a job you're happy with.

We appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

Good communication re the installation…

Good communication re the installation and delays, Efficient installers. I felt we didn't get enough info on panels and what the harvest would actually be, we expected yields to be greater than 5kw but actually it is 2.3- 3kw so far, with 6.3 SYSTEM. We bought a hot water relay and with these yields we would be better with off peak, We have had to have this reconfigured at our cost to have a switch to change from solar to off peak, so not explained well enough. The address for the service on QR code and paper work in meter box is incorrect!! It is listed as St Andrews Retirement village which is 2 blocks from us, this should have been checked.

24 June 2026
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Reply from Solahart Australia

Hi Sharon,

Thank you for your feedback. We’re pleased to hear communication around the installation and scheduling was clear, and that the installation team completed the work efficiently.

We appreciate you highlighting your concerns regarding the expected system performance, the hot water relay configuration and the incorrect address details provided with the installation documentation. Feedback like this is important, particularly where expectations around system output and setup could have been communicated more clearly.

Your comments have been noted and will be followed up with the dealership to review the information provided and the documentation associated with the installation. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

My purchase from Solahart

From start to finish Solahart made things very easy for me. They were always ready to answer questions and to show me all that I needed to know. A very smooth and pleasant experience. I would recommend Solahart to anyone.

2 July 2026
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Reply from Solahart Australia

Hi Xavi,

Thank you for the wonderful feedback. It’s great to hear the team made the process easy from start to finish and were always available to answer your questions.

We really appreciate your recommendation and are pleased you had such a smooth and positive experience.

Rated 2 out of 5 stars

Very disappointed with a few aspects on…

Very disappointed with a few aspects on the process.
I find the communication of Solahart left a lot to be desired, including an unsatisfactory quotation that cost me an extra $700 after the completion of the works. This manifested in repeated emails demanding payment of the said $700 blow out, this without speaking to me personally, which I fond distasteful.

My other concern is that I believe my battery is grossly under engineered as well (too small). I am yet to hear from them regarding that, which was conveyed to Solahart 8 days ago. So I’m not confident of a successful outcome unfortunately considering past experiences.

So in conclusion, the best thing I could say to people considering Solahart for their installation is to “prefer others.”

Thank you
Ron

27 January 2026
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Reply from Solahart Australia

Hi Ron,

Thank you for your sharing your experience with us. We are very concerned to hear as we strive to always provide the highest levels of product and customer service. We would appreciate the opportunity to investigate this further and arrange for you to be contacted.

If you are willing, could you please send an email to solahart@solahart.com.au with your full name, postcode and contact number? We will then have a team member contact you directly to assist.

We regret that your experience has not been of the standard we pride ourselves on at Solahart and we hope that we can resolve this for you.

Rated 5 out of 5 stars

Had our hot water system fail…

Had our hot water system fail unexpectedly. Rockingham Solarhart had a replacement system supplied and installed on short notice. Thank you Sharon and the team at Rockingham Solarhart

1 July 2026
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Reply from Solahart Australia

Hi Sparky,

Thank you for your feedback. We're pleased the team could respond quickly when your hot water system unexpectedly failed and get a replacement installed at short notice.

We'll be sure to pass your kind words on to Sharon and the Rockingham team.

Rated 5 out of 5 stars

The experience was good from start to…

The experience was good from start to finish. They done exactly what they said they would do and the workmanship was good. The heat pump is great.

2 July 2026
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Reply from Solahart Australia

Hi Jeff,

Thank you for your feedback. It’s great to hear everything went smoothly from start to finish and that the team delivered exactly as promised.

We’re pleased you’re happy with the workmanship and enjoying the benefits of your new heat pump.

Rated 5 out of 5 stars

Totally recommend

Quick installation, great communication and the hot water from the system is brilliant. Totally recommend the product and the service.

4 July 2026
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Reply from Solahart Australia

Hi Dion,

Thank you for the fantastic feedback. It's great to hear the installation was completed quickly and that communication was clear throughout the process.

We're delighted you're enjoying the hot water system and really appreciate your recommendation.

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