Solahart Australia Reviews 

I placed an order at the beginning of June to have a solar hot water system installed to replace a faulty hot water system. The installation was cancelled the day before because of expected rain forcasted. It did not rain on the installation day. I was promised a call on the Monday to reschedule. No call came so i contacted them. They could not give me a new date imediately but promised a call back. No call back came. I called again and still i could not be given a new date but promised a call back. No call came. I then received my monthly electricity bill and it was $960 for the month and i called again explaining the urgency of the installation and complained. I was put through to a gentleman who promised he wold try to have a plumber come out and fix my old hot water as a courtesy while i wait. He was going to call me the next day. No call back. I then cancelled the order via an online customer service enquiry and an email to the accounts department. I had no response to my email or request for refund of my deposit. I called the 1300 number and was told that my email had been received and filed and that i would have to wait until the party run of the 15th July for my refund. I received a call from the gentleman who promised the urgent repair the Monday after I cancelled the order telling me he had arranged a plumber. I advised him I had already replaced the tank the week before and cancelled my order and am awaiting my refund of the deposit. 15th July came and went and no refund. I called solarhart on the 20th and was told that no refund request had been issued by the manager and they would look into it and call me back and i may get the refund this Wednesday. It is now the 23rd July again no refund and again i will need to initiate a call for my refund as it still has not been received.

Young Mitchell has just left after servicing our hot water system. He was very professional, courteous and extremely patient. As always we highly recommend Darren and Solarhart Joondalup. We couldn't be happier.

Excellent communication throughout the process. The face-to-face inspection was thorough, and the quote was provided promptly. The installation team was professional, courteous, and efficient.

the work was done quite professionally although the date for the installation was delayed but the installation itself was commendable

Very fast efficient and cleaned up after themselves.

Richard was great, came out and explained everything to me and answered all my questions, even on my follow up phone call, very helpful and informative. Office staff were great, easy process all round. The electrician was very accommodating and good communication. The boys that fitted it did a great job, very efficient and tidy. Good communication all round.

Excellent service all throughout the process.

The updates on installation communication was excellent

Easy! Quick and affordable. Great staff.

Have always had positive experiences with Solarhart. Kept in the loop, jobs done efficiently and in an acceptable time frame.

As an existing Solahart customer of approximately 8 years, my most recent experience with Solahart Newcastle has been disappointing.

Following installation of solar panels, an independent roofer identified approximately 10 damaged roof tiles. I was only advised by Solahart the day after installation that approximately 2–3 tiles had been damaged.

Prior to the installation, my roof had been professionally restored and no other trades had accessed it.

I lodged a formal complaint with Solahart Newcastle and also sought assistance from the General Manager of Solahart Industries Australia. Despite this, I have seen very little progress towards resolving the issues raised.

More than a week after speaking with the Dealer Principal about arranging removal of panels on RHS of property to access damaged tiles and sourcing replacement tiles, I have received no further update.

Due to the lack of progress and communication, I have now escalated the matter to Building Commission NSW for further review.

Based on my experience, I would encourage prospective customers to carefully consider all available solar providers before making a decision, particularly if they have a tiled roof.

Very happy with the heat pump, my experience from point of sale to installation with solarhart was prompt, informative and managed very professionally.

Great service. Very happy with the Solahart heat pump hot water system

Peter and his team carried out the upgrade in a very precise and diligent manner and finished the work in a timely manner.
We are very happy with the job they done.

Keep us informed as to where we were with installation date. Also called before due date to give us information on how to install app and helped install app when they were at our house. Was great service.

Long delay in insulation but system works well

Kept to schedule

They came out very quick
y amd