Sam's Club Reviews 

Sam's club DISCRIMINATES AGAINST CUSTOMERS WHO CAN'T VISIT THEIR CLUBS. UNLESS YOU VISIT THEIR CLUB, " YOU WILL NOT GET THE 2% SAMS CASH." The order was late. THE DRIVER DID NOT SPEAK ENGLISH. ICE HAS BEEN CONTACTED

I am disabled and I live on food stamps well seems to be there's no way that Sam's will give a poor boy like me or people like myself which I'm sure there are many at Sam's they could use a discount I can't afford $60 this year but I could really use your membership so please what about a poor people out here disabled on SSI and stuff like that you should give us a break man ask your community. Yeah but I don't care I'm quite sure about that all right well God bless

I’m 74 years old and Sam’s Club credit card is the worse experience that I’ve ever had. I could write a book on how horrible my experience was with them but I’ll simply say STAY AWAY from Sam’s credit card.

Wow Sam's Club has hit a new low, an engagement ring that I ordered and paid approximately 5000 YS was supposed to arrive tomorrow, yet nothing showing in transit, called customer service and they were absolutely useless, isn't it there responsibility to track all orders and verify accuracy for the customer?? Apparently not these idiots now I'm forced to wait as the merchant they attempt to contact,I actually took off from work to facilitate, not only am I losing my job pay but also , still don't have the ring truly horrible company, avoid remember there is Costco and BJ's , Sam's Club truly sucks !

Complete lack of customer service. Curbside service is awful and I buy the plus membership because I’m unable to lift the heavy objects. Pedro, the curbside manager, is the most incompetent and an extremely rude person. My orders are rarely complete. I called the complaint department and was assured my issues would not be ignored. Here it is 6 weeks later and still no response. I’ve been a member for 30+ years, but this is the end for me. Sams club has totally gone down hill. Today I tried to use my earned Sams Cash toward my final bill and was told you have to be a member to use it. Guess it wasn’t really “earned”. Do yourself a favor and join the other box stores. I did. Way less frustration!

I had a nail in my tire. Im 80 and did not feel good. Rygee ( i think that was his name) at Macon, Ga.,was so kind and good to me.
He got right on fixing my tire. I would give 10 stars if I could and I recommend Sams to give him a raise , you want to keep an employee like him. THANKS

Aunt Millie’s low carb bread ,Best Buy dates on most double packs of bread are impossible to read the date ,had to look Thur many pks.to find a date that I could barely read the dates ,we don’t buy bread without a decent date because of close to expired dates also places not rotating their bread properly ,

This was a very disappointing delivery. The bag of pellet salt arrived with a huge hole in it and salt spilling out, and my Chobani protein shakes had clearly been opened, with shakes missing. Other Items were also missing from my order.
I’m not sure whether this happened during the Sam’s Club fulfillment process or while the order was being handled by the delivery service, but either way, these items should not have arrived in this condition. Food products arriving opened and missing items is especially concerning.
I understand that accidents can happen during delivery, but I expect my order to arrive intact, complete, and handled with reasonable care. Unfortunately, this delivery fell well short of that standard.

Shockingly, Sams Club has tried to charge my card for an unauthorized renewal and customer service would not cancel renewal. Had to close the credit card which is unthinkable. Never again.

I ordered a freezer from Sam's club and they said it would be delivered Aug 25 it was not. Then they said it would be delivered today Aug 26th and it was not. Fedex show's it in Colorado. This is the first time ordering from Sam's club. I could have went to Lowe's and picked it up the same day. This is ridiculous and very unprofessional service

I had a very bad experience with Sam's for the past 11 months as a member. I could not log into my account to do online orders without having to speak to their service bureau in the Philippines which is the most annoying experience. If I could get into my account, when I tried to place an order for shipping or pick-up, I was asked to go get a 6 digit code to load into my email which came after the 15 minute deadline to type in the code. I was finally referred to a customer service rep and he was useless. After months of telling me Sam's was investigating, he finally came back to me and said the problem was that I have Comcast for my internet and apparently Sam's doesn't work well with Comcast/Xfinity. Not true. I also was just sold supposedly a new Bissell vacuum cleaner which made horrendous grinding noises when assembled. We looked it over and the roller was cracked and reglued ... at the factory. Further, Sam's absolutely refuses to take a Walmart gift card when ordering on line. This has led to numerous issues. When I remove it .. the order will go through ... not even asking for a code.
SAM'S IS TERRIBLE. MY MEMBERSHIP EXPIRES SOON AND I AM NOT RENEWING. THANK GOD FOR COSTCO!

I ordered several dozen roses and lilies for our daughter’s wedding. I can’t say enough how absolutely beautiful they were. My friends are still raving about how stunning they looked even 5 days later. They arrived in perfect condition and have opened up beautifully with not a single droopy flower. Simply breathtaking!

Sam's club feels like a membership version of it's brother Walmart. It carries mostly processed foods for the lazy person who doesn't have time, energy, or motivation to cook and eat healthily. The last time I bought of bag of oranges and onions, I found they were already going downhill...many mushy or soft spots. I didn't notice these problems at the store (although I DID check...but didn't open the bad to check each product). my mistake. This store is a bit disappointing.

Everyone is trying to take advantage of hard working citizens. Every other week i go to Sams the prices go up 5 to 10%. The ebt crowd could car less. They buy quality cuts of meat, throw pounds and pounds of expensive seafood while the rest of us barely afford hamburger meat. I call bull crap that Sams is just responding to supplier increases. Debating whether i will renew after 20 years.

Good prices in store but not the greatest selection. Good luck getting someone on the phone if you want to ask a question before making a trip in. I would be on hold forever and then just hung up on with multiple attempts.

Sams club is 1 of the biggest scams there is, they will fly products out of Honolulu to anywhere in the United States, over 3500 miles away, but they refuse to ship to Hilo, Hawaii 200 miles away. They tell u to ur face they ship all over the Hawaiian Islands, the answer is NO they don't ship Hawaii, we r suppose to rent space on a barge or hire a private plane to deliver ur stuff. Where's the savings Sam's club?? Seriously this is horrible wat u do to the Hawaiians, we have to pay tariffs on everything & twice if we need to order something, we r regular people living here, we not millionaires but let's only cater to the 1%ers, PLEASE WTF is wrong with u people, I hope ur stores go broke & the millionaires sucking off us I hope they all go belly up & know wat hunger & homelessness is first hand!! Save money at Sam's & Walmart wat a joke, we're tired of ur crooked ways!! And I'd like my money back for this useless membership!! I had to give them a 1 star or I couldn't write anything, but they deserve a zero!!

I placed a pick up order at the Southfield Sams Club to be picked up today between 9-10am. I arrived around 9:50am and waited 20 minutes before I got a text message saying "your order has been picked up". That was odd because I never receive a text like that without receiving my order first. I sat there and then I watched the associate walk out with my order but went to a different spot. I was in spot 13 so I sat there thinking another customer had a question. They were talking for a while until the associate started loading my order who now I believe was his friends vehicle. I approached and the associate asked me to wait but I didn't and said unless this gentleman ordered the exact same order this is my order. The guy then says oh Im waiting on a cooler. Lies. Why would you accept my order of tissue, paper towel, water, sparkling water, soap and garbage bags. The associate and the guy looked stupid and then the associate brought the order to my vehicle no apology or nothing and then he went back down to that guy and they started whispering. Sams Club you need to watch your pickup and go area. I made a complaint to corporate as well.

In ordering for a professional office, why would half of the order be shipped and the other half need to be picked up?

I wish I could give negative stars. I have been a Sam’s Club member for longer than I can remember. I’ve used their delivery service twice. The first time the driver left without my rotisserie chickens and he couldn’t speak English so I couldn’t figure out what had happened. That was my dinner. So I had to get in the car and go get them myself. They were there waiting for me.
Said I would never do it again. Well shame on me because I’m home very sick and desperately needed some things. Set a delivery between 5pm and 7pm and at 7:30 I get a message that it’s delayed. I call Sam’s Club…they tell me that they don’t guarantee delivery times and most orders arrive within 72 hours. SEVENTY TWO HOURS???? So what happens to the refrigerated food that I ordered when they deliver it at high noon tomorrow while I’m at work????? Are they going to replace those things??? I chose that time for a reason!!! I mean it this time, never again. Costco is looking real attractive right now

Crystel at Sam’s Club helpline was a wonderful and kind help. I had a bad experience with a previous helpline person, Alan, who told me twice to “Do it yourself” then hung up on me when I asked for a supervisor. Crystel answered all my questions, I got the location I was asking for and she totally calmed me down from being treated so rudely from Alan. If you get her on the help line, consider yourself lucky you get someone so thoughtful and understanding. Thank you Sam’s Club for her.