Steam Reviews 

Honestly best customer support ive ever had from a company ive lost my phone 2 different times with losing my phone number, my evidence of purchises, my 2fa and i still got it back both times within a day of asking support, got my account hacked and still got it back, ive spent over a grand on my account and if i could id marry the support

Horrible "service". I've bought MSFS2024 and was NOT able to play the game at all: the first 3 hours I was troubleshooting the broken input controls, mouse events being ignored, crashes.. Then the Steam portal asked me: would you recommend this title? I said: NO! So they asked me, if I would like a refund - I said: YES! I was asked for a detailed review, after which I was told they'll come back to me. A few hours later I've got an email telling, that I've "played" (WTF?!?!?) the game 3 hours, so I'm not entitled to be refunded. A big disappointment, as my hope was to get rid of M$ Windoze. No I see there is no point of escaping it, as the alternative company is the same criminal bunch of loosers, who just want to rip of ppl's money. Stream SUCKS!

I have 1496 Playtime in Counter strike 2. Valve wont accept my refund. SCAM WEBSITE DONT TRUST!!

So, I've been constantly contacting Steam for more than 8 months already. I showed them how I reported users who either:

1) Sexualize minors (drawn or real).
2) Groom and coerce underage users.
3) Defend or excuse public predators.
4) Share abuse material.
5) Doxxing, harassing and exploiting.

The results I obtained have been that the accounts of the several offenders are never banned (not a single one, even after pointing how they break written Steam rules). I only got the most explicit or humiliating content removed, and only after authorities have been contacted (probably so Steam removes evidence, to their advantage).

In the end, these offenders keep using multiple accounts to reupload removed posts. All while Steam just shuts all my conversations with their team and don't want to disclose anything.

With that attitude, Steam passively condones these kind of users, siding with them. I know nobody will read this and take action. But I know for sure that I will never use Steam or any other Valve product again.

If you don't believe me, google the multiple reports and news on the subject, and how even the owner Gabe Newell prefers this level of moderation as per his latests comments.

I WON'T SUPPORT CHILD ABUSERS!

Takes way to long to get verified as a publisher/developer. Also there are way to many publishers taking customers for a ride they publish games just to get a bit of money but never make it a stable game

No refunds from this company for a game you are never going to play. Do not purchase. Waste of time.

Worst platform ever wont give me a refund even though a game is unplayable because of bugs I won't ever be using the crap platform again I hope the platform breaks down for good piece fo crao

Horrible I can't log into my mobile steam app cause it says to use the mobile app to confirm its me even though I AM ON THE MOBILE APP

its the best game launchger,from games,to specs and custmoer support,clearly the goat of game launchers

Been a loyal steam purchaser for at least two decades. Never had an issue. Tried to refund a game. I'd owned it for a month. Played it once. Didn't enjoy it. I didn't immediately refund it because I thought I might get inspired to try it again. My experience had always felt like the 2 hours of play time was more important.
I missed the 14 days. That is on me. And I'll never make that mistake again. However, I feel like I have refunded things before, well after this 'strict' 14 day period. Its not like I've owned the game for six months or a year. Its been a month ... with an hour of gameplay time on it.

Customer service refused to budge an inch because it was 'Past the 2 week refund' period. Tried to escalate it. Barely got a response from an actual employee. Escalated again, got a clipped response and then they 'ended' the help request. That is probably why I am the most irritated. Their 'customer service' was short and curt. Uncaring. It felt like I didn't matter and I don't. Its truly disappointing that I can be a customer for decades, make a minor oversight and feel screwed because of it. Lesson learned.

I found out that a game I purchased removed a feature I wanted to play the game for, so I contacted the steam customer service team and got my refund in a timely manner.

10/10 would buy games from steam again.

This complaint is about the Steam scam. They claim vigorously that their software is secure but it is far from secured. I have recently had a virus or malware removed. While this malware found vulnerability that stole my steam session without any notifications of account verification of another device using my account. Steam support even sent me a link that lists all devices that were using my account and it clearly shows a list of users from around the world counted more than 10 different countries. One user even had the audacity to change my user name and icon. What this malware gain in hacking steam accounts is the use of real software id of paid games. The result was that one user was using cheats which caused one of my paid games to be VAC banned and I can no longer use it. This is hard earned money flushed into the toilet. Steam kept insisting their software is secured despite all evidence showing otherwise. I will never purchase another game through Steam as it would be a waste of money.

I don't know why other reviews are being so negative about their steam reviews. Steam sells games, they also run sales on said games. The games vary because steam doesn't make them. The sales are good. Literally the only digital game distributor that allows returns. Customer support is famous for being swift and effective.

Stop hating on steam.

DO NOT WASTE YOUR MONEY

Honestly, I’m extremely disappointed with this experience. I’ve been a loyal Steam member for years, but the way this situation has been handled is ridiculous. I feel completely let down as a customer.

The whole experience has been frustrating, and it honestly feels like I’m being treated unfairly. It’s unacceptable, and I would expect much better from a platform I’ve supported for so long.

Stupid scammers — absolutely ridiculous. I would seriously think twice before spending your money if you’re worried about getting proper support when something goes wrong.

Very disappointed. Steam needs to do better.

Id used steam for ages, then out of nowhere they removed a comment id posted for being 'prejudiced against lgbtq' which it wasnt i was merely pointing out two people in a photo looked good together, i reached out to customer support to ask them to restore it because it was wrongfully removed and i felt they were unfairly targeting me, they said they wouldnt and that it was indeed in line with their rules and quoted some lame excuse that because it was in the community of some other game they arent bound by the same rules or something which is bs because its on steam and they all have to follow steam rules. Seeing as ironically im trans and bi myself i figured they were targeting me because of that and the nature of my comment (its happened before on other sites in exactly the same way where they use this kind of reverse prejudice by saying im the one whos doing it but really its them doing it to me) it seems some people just cant deal with people talking about anything lgbtq. So i ended up telling them straight and called them out on their prejudiced rules, then deleted my account, losing all my purchased games in the process (the price to pay for not supporting bigots). Ill not put up with hateful ignorant people/companies like that i shouldnt have to. Absolutely disgusting that this is allowed and you have no recourse other than to stop using the service either partially or entirely.

Steam is not reverting scam trades!
I've being scammed, while steam covered the scammers and disagreed to revert the trade even though their policies stay - that they will revert anything what's trade protected for 7 days

Considering avoiding steam altogether since their customer support is almost non-existant and the rare occasion you do manage to speak to a staff member they just deflect and avoid answering any questions. They allow dodgy developers to sell their games on the platform too. Lots of cash grabs that intentionally take up your 2 hour refund window with their own launchers or failing to close and still run in the background processes on your machine also voiding your refund window. They do pretty much anything to avoid addressing any problems you have and emailing their staff directly results in them delegating the task to one of their bots most of the time. Disgusting practice by valve.

I have never had a company be so evasive. Their ‘customer support’ department is a joke. The system is designed to basically frustrate you until you give up. They ignore all requests and close your ticket with banal platitudes and links to outside sources. And since they only have their online portal for support, you have to use it or just give up.