Steam Reviews 

I use Steam almost daily. Fantastic online shop for games. Love my library of games, and the ability to easily chat and join games with friends.

great customer service, like I lost my account several times but they've been so understanding and tried their best, and I got it back.

its even more impressive because Xbox recently did the opposite...

the 1 star reviews are bufoons or liars, no in between, ngl, this site is shit, too, don't trust any review you see here (including mine), they can just remove any negative review willy nilly. They ask proof and because 99% of ppl don't check their emails anymore it gets removed within 48 hours.

Terrible customer support.

Played 74 mins of a game and they refuse to allow me a refund due to policy. Make a support ticket and get copy and pasted ai slop. I will now pirate every game.

Had never problems

Steam are the worse for ending physical media over 23 years earlier than Playstation. Bring back true ownership and the right to sell our games

lost 3 accounts over the past years it is insainly hard to get log in anywhere and even harder to get the account back. i understand they need some security but this is terrible. hate that for so many games you need steam. worst digital game store ever and buggy too!

Steam have been helpful for me when I needed them. Their automated refund policy has been a lifesaver for games that do not live up to their promises, or that do not work as intended.

The refund policy is awful. If you are just trying a game but you want to see what the whole game has to offer, don’t go idle for a long time. If the game that you played is over 2 hours of playtime, Steam WON’T give you a refund. I bought The Sims 4 businesses and hobbies expansion pack from steam. It was so confusing to know what do to do, but I played it for 2 hours also to try it and they will not give me my refund.

Bought Subnautica for my daughter. It doesn't run on Chromebook. Asked for a refund. Steam told me I'd been refunded - but they kept my money in their piggy bank.

Non-existent customer service. am trying to contact someone to help me lift restrictions off my account and theres NO HELP, no phone number to call, no live chat.... THIS COMPANY IS DOGSH*T STAY AWAY FROM IT

Terrible, automated customer service. Steam Support uses lazy copy-paste templates to close tickets without reading them. They completely ignore serious reports of hate speech and Terms of Service violations on their servers, punishing legitimate players while protecting trolls. They have all the tools necessary, and the agents have the capability if they weren't trained to be so unhelpful. Unacceptable.

Forum Moderation Abuse.

Trolls can harass you, Steam Support and Game Forum Moderators approve and reinforce the behavior, while banning people. This company is ran so toxic it is beyond ridiculous. I hope they collapse one day.

This platform has no privacy protections in place to prevent your info from being leaked and spread throughout it

I had my personal info leaked after leaving a review for a game on it.

Attackers used the comments of my review and profile to post it to. After i locked those up they then made a group with my real name and put the leaked information there, Steam took a week to remove it and then the attackers remade it under a different name right after.

Good platform until it doesn't work. I am not sure how they get away with the attitude that they have to customer support. Not sure how what they are doing is legal.

Ew Valve is honestly pathetic. While the rest of the civilized world moved on, Steam is still busy crawling for Russian rubles and acting as a digital megaphone for Z-propaganda. It’s gross that Gabe and his team are cool with hosting literal "war crime simulators" that glorify the invasion of Ukraine just to keep their player counts up. They’ve got zero spine and even less ethics. Imagine being a multi-billion dollar company and still needing to profit off state-sponsored brainwashing games.

GOD AWFUL SERVICE, CANNOT REDEEM ANY OF MY GIFT VOUCHERS NO MATTER HOW RIGHT THEY ARE. THIS PLATFORM DOESENT DESERVE TO HAVE EARNED MORE THAN 10 BUCKS, IT IS A STAIN ON THE GAMING COMMUNITY.

I had been buying games true Steam for 10 years. Never ran into blockers where I would need the sellers (Steam's) support. Until a week ago. I ran into a large scale scam, fraud, called Ashes of Creation. I bought two accounts for my family. The Studio who executed the scam (Intrepid Studios) disappeared after they sold 30K copies, just after 42 days post the release on Steam. This was the point when I tried to ask for refund. Could not. I tried several times, I called out EU directives, I tried to describe the situation in several ways. They simply refused my refund. I never in my life saw such bad costumer support, who are absolutely ignoring the trading rules of the region where they are milking money from. Try to avoid this platform - friendly reminder.

Be very carevwith this company when purchasing vouchers. If there is anything wrong and you can't use them for whatever reason they do not honour them and you end up out of pocket. They are not will to help you and just close the case down every time. Absolute joke they are.

One best gaming platform i ever saw.