My policy price had increased quite a bit even though I hadn't made a claim. Fortunately I spoke to someone on the telephone who was able to reduce it a bit. Next year I will be doing a price compa... See more
Company replied
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Review summary
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I called Privilege as my premium had increased significantly and had not made a claim. When speaking to the representative and explaining my reason for calling, she said let me check and see how I an... See more
Company replied
Easy to renew online. Nothing to do, renewed automatically. Price not the cheapest and the increase on last year was way above inflation, so will look elsewhere next year if the price increases!
Company replied
I've been a customer with Privilege for several years now. They are a great company to deal with from customer queries to claiming after an accident. First class service and always super helpful.
Company replied
Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lady I spoke to was very knowledgeable…
Lady I spoke to was very knowledgeable and helpful. She answered all my questions. Thank you so much
7 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unable to jutify what they would cover and what they won’t
Progress was quick and easy - but they used a third party handle my claim - in my case my Sonos playbar was damaged so they offered to replace with a newer version as this one was discontinued- I explained that I would be unable to use my existing speakers and sub. Which would surely be the job of the insurance company to put right too. But they dismissed and as result I’ve incurred larger financial loss than what was settled.
7 September 2026
Unprompted review
Reply from Privilege
Thanks for getting in touch. I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you. Paddy
https://www.privilege.com/complaints
Found you to be a little costly but no…
Found you to be a little costly but no refilling in forms therefore stayed with you this year. May change next year though.
4 September 2026
Reply from Privilege
We appreciate your continued business and honest feedback regarding our pricing. We understand your concerns about cost and are always working to provide the best value. We hope to continue serving you next year. Paddy
“Extremely Disappointing Claims Experience”
My experience with Privilege has been extremely disappointing. I made a home insurance legal-protection claim concerning an RX3/property-title issue and submitted the claim in writing on 13 July 2026. I received no acknowledgment or substantive assessment and had to repeatedly chase Privilege. Privilege subsequently acknowledged that there had been a significant delay.
The claim was then declined, and I formally disputed that decision in writing. I have also had continuing difficulties with the handling and recording of my correspondence, including having to repeatedly correct Privilege's understanding of my complaint and its chronology.
Accessibility has also been a concern. I have explained that telephone communication is not accessible to me and require written communication, yet I have continued to encounter difficulties obtaining a clear and direct written means of communicating with the person handling my complaint.
I have found the overall process unnecessarily difficult, time-consuming and distressing. I would expect an insurer to communicate clearly, handle correspondence accurately, provide timely updates, and give a clear and properly reasoned explanation when declining a claim.
13 July 2026
Unprompted review
Reply from Privilege
Thank you for taking the time to share your detailed feedback regarding your recent experience with us. We genuinely regret that our service has fallen short of your expectations and caused you such significant distress. We understand your frustration with the delays in acknowledging your claim, the difficulties in communication, and the challenges you faced in receiving a clear, written explanation for the decision. We are also concerned to learn about the issues with handling your correspondence and the accessibility challenges you encountered. We are committed to reviewing the handling of your claim, particularly concerning the communication methods and the clarity of our responses, to ensure we address these points thoroughly. Please get in touch with your case handler to discuss your concerns, and so this can be looked into for you. Paddy
Unrealistic renewal quote with 34%…
Unrealistic renewal quote with 34% increase
Wasted 45 mins on chat
Phone call next day to a human who fairly quickly offered acceptable price which was a few £s cheaper than last year. Explanation given re initial quote was “ so I could shop around “
5 September 2026
Reply from Privilege
We appreciate you sharing your experience regarding the renewal quote and the time spent resolving it. We're reviewing our processes to ensure clearer initial communications and more efficient service for our customers. Paddy
Easy to follow on line instructions for…
Easy to follow on line instructions for renewal.
5 September 2026
Reply from Privilege
We're glad to see our online renewal instructions were easy to follow. We appreciate your positive feedback! Paddy
Reply from Privilege
We're so happy to see that you are very satisfied with your experience. Thank you for taking the time to share your positive feedback! Paddy
Reply from Privilege
We're so happy to see that we made everything easy for you! We truly appreciate your positive feedback regarding our service and pricing. Thank you for sharing your experience. Paddy
Reply from Privilege
Hi Eric. We truly appreciate you taking the time to share your positive experience. We are delighted to hear that you consistently receive excellent service from us. Rach
It's a privilege
They make it easy for me and the operator was pleasant..had a very small worry not understanding him sometimes but it doesn't matter. The price was good too..
4 September 2026
Reply from Privilege
Hi Ann. We're so glad to hear that we made things easy for you and that our operator was pleasant. It's great to know you found the price good too. Rach
Reply from Privilege
Hi Russ. We are very happy to hear that your experience with us was so positive and straightforward. Rach
Reply from Privilege
Hi William. We are so pleased to hear that you found our service quick, easy to use, and our pricing to be good. Rach
Reply from Privilege
Hi. I'm glad we were able to help. Rach
Very well impressed with the quality of…
Very well impressed with the quality of the service as usual
2 September 2026
Reply from Privilege
Hi Alan. We're so glad to hear that you were impressed with the quality of our service. Rach
Such a great peace of mind having both…
Such a great peace of mind having both contents and bricks and mortar policy.
Haven’t had to make a claim, but the policy covers all my needs should I need it, hopefully not.
Great service with the renewal, on line and hard copies through the post. Ample time to review and update if needed too.
Been with Privilege for quite a few years.
2 September 2026
Reply from Privilege
We're so happy to see our policy provides you with such peace of mind. It's wonderful to know our coverage meets your needs, and we truly appreciate your kind words about our renewal service and the ample time provided for review. Thank you for being a valued customer for many years. Paddy
Reply from Privilege
Hi Jan. We are so happy to hear that our customer service consistently meets your expectations. Rach
Good competitive pricing and easy to…
Good competitive pricing and easy to use online portal. Long time customer and no complaints - well done!
29 August 2026
Reply from Privilege
Hi. We're so pleased to hear you're happy with our competitive pricing and easy-to-use online portal. Thank you for being a long-time customer. Rach
Great service again
Our insurance cost has been going down compared to friends and family, great service
1 September 2026
Reply from Privilege
Hi Paul. We're so happy to hear you're happy with the price. Rach
The worst company to deal with
The worst company to deal with. I've been dealing with a crash where I have vidseo footage of what happned and it's taken them 4.5 years to sort. The only way they respond is by putting in offical complaints. Honestly if you have to pay more to aovid them I would.
1 September 2026
Unprompted review
Reply from Privilege
We are truly sorry to hear about the incredibly frustrating experience you've had with your claim, especially given the video evidence you possess. We understand how disheartening it must be for this to have taken so long to resolve. We want to assure you that this is not the standard of service we aim to provide. If you have logged a complaint, a case handler will investigate this for you. If you are yet to do so, please follow the link below to log a complaint. Nathan
https://www.privilege.com/complaints
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