Loopper Reviews 

1,082
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is the third time I've placed an order with Loopper, and everything has gone very smoothly. They meet their delivery deadlines, the products arrive in good condition, and if there's ever a proble... See more

Rated 5 out of 5 stars

We have ordered multiple items like thermo bottles, T-shirts, digital clocks with printing of our logo on it. We have always received good quality products in given delivery time. The service staff is... See more

Rated 5 out of 5 stars

The whole experience was great! We worked with Lewis and he was super helpful. We needed promotional material for a large event (bottles, tote bags and towels). Lewis showed us several options and ma... See more

Rated 5 out of 5 stars

Great experience overall! Their website makes it easy to redo the design multiple times and get an instant quote. The follow-up emails from the salesperson were helpful without being pushy. Delivery o... See more

Company details

  1. e-Commerce Agency
  2. Promotional Item Store

Written by the company

Loopper is based in the heart of Amsterdam, the Netherlands, and with over 20 years of experience behind us, we have proudly served more than 10,000 companies across 10 European countries. Our dynamic team of 40+ young professionals from 9 different nationalities is constantly innovating to bring fresh ideas to the table, ensuring top-tier service for businesses of all sizes. At Loopper, we offer over 8,000 customisable promotional products, ranging from water bottles and notebooks to clothing and tech gadgets, perfect for any type of event. Whether you’re organising corporate events, trade shows, or giveaways, we have the ideal product to match your needs. Plus, with our fast delivery options, you can count on us to meet tight deadlines with ease. These items play a key role in strengthening your brand’s presence, helping to turn initial interest into lasting customer relationships. Our collection also includes sustainable products made from eco-friendly materials such as milk cartons, rPET, and ocean plastic, allowing you to promote your brand responsibly. Whether you're a small business or a large enterprise, Loopper has the perfect solution for your branding needs. Explore our full range of products today and let us help you create the ultimate brand recognition! Start your order now at Loopper. We're here to help make your event a success, quickly and efficiently!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,082)

637 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simplicity and excellence

Simple to design online and if there were issues, they were so helpful on the phone. Nothing was too much trouble. I even changed the design half way throuh... no trouble. The product was excellent when it arrived. looked good and sustainable! Very speedy!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and excellent quality!

The whole experience was great! We worked with Lewis and he was super helpful. We needed promotional material for a large event (bottles, tote bags and towels). Lewis showed us several options and made as many changes as necessary until our products were perfect and just like we needed them. He also made sure that our products were delivered on time.
The final product was amazing and everything had really high quality.

21 October 2024
Unprompted review
Rated 4 out of 5 stars

A shift from Disappointing Experience with Loopper.com to great Experience

A Turnaround Experience with Loopper.com, Thanks to Geoffrey

After initially having a disappointing experience with Loopper.com, I am pleased to say that the issue was promptly and professionally rectified by their team, specifically Geoffrey.

While our initial project faced challenges, Geoffrey personally stepped in to address the matter. He demonstrated exceptional accountability and a genuine commitment to making things right. Not only did he ensure that our refund was processed without any hiccups, but he also went above and beyond by providing additional support and solutions to mitigate the impact of the missed deadline.

Geoffrey’s proactive approach, clear communication, and sincere efforts have completely changed our perception of the company. Mistakes happen, but the true measure of a business lies in how they handle them. Thanks to Geoffrey’s intervention, we feel confident that Loopper.com values its clients and strives for excellence.

If you’re working with Loopper.com, I highly recommend reaching out to Geoffrey if any challenges arise. His dedication to customer satisfaction is remarkable. What started as a frustrating experience has turned into a positive one, and we are grateful for the resolution.

22 November 2024
Unprompted review
Loopper logo

Reply from Loopper

Dear Samra,

We are deeply sorry to read about your dissatisfaction with your experience at Loopper. Upon investigating the situation further, we found that the delay was caused by an issue with the QR code design that was to be printed on your products. Unfortunately, the QR code provided was not readable, which necessitated a redesign to ensure the final products were functional. This redesign caused a significant delay in production, for which we sincerely apologize.

We take our clients' deadlines extremely seriously and always strive to meet them. In this case, delivering on time would have resulted in defective products, which was not an option for us. While we cannot undo the inconvenience caused, we did everything within our power to rectify the situation by offering the products free of charge to express our apologies.

If you decide to trust us again in the future, we promise to thoroughly check every step of the process to ensure your expectations are not only met but exceeded. Your feedback is invaluable to us, and we will use this experience to improve our service.

Thank you for sharing your thoughts, and we hope to regain your trust in the future.
The Loopper Team

Rated 5 out of 5 stars

Good experience

Good product range, website easy to use. The quality is very good and corresponds to the description. Good customer service on the phone.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Very good site professional and serious

Very good site. Has been possible to receive a 3D virtual modelization of the product before ordering.
Then, very good follow up from Loopper contact in charge of my project. Fast delivery in less than 2 weeks and all has been very professional.
My contact Chloé has been very powerfull and efficient for this order, and we will work again in a near future, for sure.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Personalized poop bag holders

I recently ordered personalized poop bag holders for dogs. The customer service was responsive, attentive, and very helpful with my questions. The product is good, exactly as described. I’m satisfied with my recent order and would recommend Looper !

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Effortless Design Process and Prompt Delivery

Great experience overall! Their website makes it easy to redo the design multiple times and get an instant quote. The follow-up emails from the salesperson were helpful without being pushy. Delivery of the branded bottles was quick (about 7 business days) and right on schedule. The design itself was impressive and high quality.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Fast and good service :)

Fast service, clear presentation of the product, friendly communication, fast delivery and the products look like the photos

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Very nice and helpful support helped us…

Very nice and helpful support helped us to set up a time-critical order where other companies had declined the service due the tight schedule. The price was ok, the quality was in the cheaper segment, as selected.

29 October 2024
Unprompted review
Rated 4 out of 5 stars

Good customer journey

Great service and customer journey, after the first producer could not keep the deadline! Shock and joy so close together. Thanks to Berkan good outcome - solution-orientated!

23 September 2024
Unprompted review
Loopper logo

Reply from Loopper

Dear Thomas Maxeiner,

Thank you so much for your kind words! We appreciate your trust in us and look forward to working with you again!

Best regards,

The Loopper Team

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