iBOOD.com Reviews 

Perfect timing !

Carpet is in a good quality but the color is not the same. On the picture it is much much brighter, in reality the color is very plain. I'm a little disappointed because it doesn't fit my interior anymore.

DHL left the package on the ground floor so I had to bring it upstairs. The package was quite heavy so I appreciate the service getting better

I ordered two dining chairs from Ibood. Instead, I received two huge packages of garden furniture. Two huge packages are sitting in front of my house. I've sent five emails and several WhatsApp messages requesting that they be picked up.I'm absolutely not getting any feedback. Besides the wrong product being delivered, the fact that they persistently refuse to accept the packages and I can't get any response is very frustrating. This is definitely a company to avoid.

There are missing products and customer service accepted that they were out of stockbut why then you still show in your system they were sent out.If I did not reach out to you, you still do not refund.

Order did come really fast

Customer for almost 5 years and I've ordered many times! Great customer service and fast problem-solving. They offer excellent deals, though paying for delivery is a downside. They should consider free shipping on minimum orders. Anyway, they definitely deserve 5 stars!

WORST CUSTOMER SERVICE EVER
Hi team I have worked in customer service and don't write bad reviews untill its really bad and needs attention from org perspective. I would like to reiterate that the service is indeed the worst- i say it backed with experience , its not the first time with ibood to get a bad CS but the review is first time. To be fully honest if you go through the case file (260722-000257) and notice the number of misscommunications and gaps you would say the same. The solutions offered were accepted by us as a customer but the execution of the solution is as much part of the customer service. Wrong product delivered, wasn't picked up on planned days and the correct product is still not received and guess what we got to hear when we called to inquire about the delivery of correct product - "you have to order it again"(this was never ever indicated before - if it was we would've asked for a refund immidiately). The amount of time we have spent on the calls with requesting an update, proper planning ans still having come to our house on the wrong date is pretty low in the grade of service to be honest. We had called time and again, sent clear emails, multiple emails with clear communications, expectations, availabilities and you still managing to mess it up is nothing but POOR CUSTOMER SERVICE. btw we still do not have our original product delivered yet. I have worked in customer service and the kind of stress and waste of time i had to experience with you guys after doing business of over 3000€ in just 1 year is pretty ridiculous. And I've been doing regular business for more than 5 years, if not more. All you had to do to compensate for the mess and miscommunication was a better cust service experience to the least but clearly you've failed. If this is not the worst customer service then wat is?
Customer service is not limited to solution offered, it goes all the way to the solution execution and if the execution fails then how is the solution offered even of any value.

Delivery on time, good information on delivery.
Everything perfect with DPD.

The parcel is delivered in poor condition.

Efficient and friendly

I had a missing item in my first delivery. The company admitted the mistake but has failed to actually ship the replacement. It has been a week, and while I have a tracking link, the courier confirms they are still waiting for the product.
Customer service is a dead end—they won't cancel the order, won't give a delivery date, and won't offer a free return. I needed this urgently and had to buy it elsewhere. Don't waste your time or money here just to save a few euros; the lack of support isn't worth it. I will not be shopping here again.

(Just look at their response “you are scared to loose money” that is a good example of what I mean here.)

The delivery is on real time and I am really impressed about nice and safe packaging.

The product is good but the parcel has not been delivered when the seller said it was ... apparently it's still been stuck at the parcel depot for days ... problem was the courier and was delivered a day later

On January 24, I received a robot vacuum cleaner from Philips. The device gave up the ghost after just a few hours and didn't do what it was supposed to do. I returned it to iBOOD, received it back a few weeks later, reinstalled it full of hope, only for the device to come up with a new, different error code.
I sent it back again and am still waiting in the meantime.
I have sent multiple emails stating that I have lost confidence in this device and want my money back.
Every time, I am given the runaround, being told that they have the right to perform a repair up to three times. This has now been going on for 15 weeks without a working device. I think the reasonable timeframe for a repair has been exceeded quite some time ago.
Time and again, I receive a simple, evasive answer saying that they have the right; I have my rights too.